Paul Burnham Email & Phone Number

Toronto, Canada Area

Yardi Systems is a Property Management Software and Asset Management Solutions company.* Develop an in-depth knowledge of product offerings and the value they provide to client’s in reaching their overall business objectives*Serve as the primary liaison for the client in terms of all aspects of account management including; scheduling and implementation of upgrades and conversions, problem reporting and resolution, product enhancements and/or customization,*Work closely with… Show more Yardi Systems is a Property Management Software and Asset Management Solutions company.* Develop an in-depth knowledge of product offerings and the value they provide to client’s in reaching their overall business objectives*Serve as the primary liaison for the client in terms of all aspects of account management including; scheduling and implementation of upgrades and conversions, problem reporting and resolution, product enhancements and/or customization,*Work closely with client to document, test and replicate reported issues and where necessary, detail requirements to provide timely resolution *Ensure that customer feedback on product features and usability is communicated to internal software development team for consideration in future releases and overall product enhancement Show less

I managed procurement of and set standards for hardware and software purchases, as well as our North American photocopier fleet contract, which served approximately 2000 users. Reporting initially to the CIO, and then to the Director of Global Procurement, I capably negotiated pricing, delivery, and quality control terms and conditions with many vendors, and oversaw annual expenditures of $3Million+. A few highlights of this position are as follow:* Centralized IT procurement, and… Show more I managed procurement of and set standards for hardware and software purchases, as well as our North American photocopier fleet contract, which served approximately 2000 users. Reporting initially to the CIO, and then to the Director of Global Procurement, I capably negotiated pricing, delivery, and quality control terms and conditions with many vendors, and oversaw annual expenditures of $3Million+. A few highlights of this position are as follow:* Centralized IT procurement, and standardized processes and requirements. Created a central database for submission and budgetary approval. This proactive initiative, still in use today, saved considerable costs. * Devised and managed Computer Acquisition Program and communicated its benefits to fully-commissioned sales associates. Further enhanced efficiency by transitioning manual process to dedicated portal.* Negotiated and managed North American photocopier fleet contract following an RFP process. Set new standards for equipment and terms, resulting in significant annual purchase and operating cost savings. Show less

In this role, I was accountable to the CIO in leading two teams consisting of local office Information Systems Analysts (ISAs) and Regional Technical Engineers (RTEs), to deliver high quality desktop support to approximately 1000+ users. Our support included resolving escalated tech concerns, performance analysis of local technicians, as well as optimizing hardware and software utilization. A few highlights follow:* Improved quality of customer service levels to local offices with… Show more In this role, I was accountable to the CIO in leading two teams consisting of local office Information Systems Analysts (ISAs) and Regional Technical Engineers (RTEs), to deliver high quality desktop support to approximately 1000+ users. Our support included resolving escalated tech concerns, performance analysis of local technicians, as well as optimizing hardware and software utilization. A few highlights follow:* Improved quality of customer service levels to local offices with proactive initiatives.* Set standards for local office server room topology, including minimum hardware specifications.* Reduced time and improved efficiency by standardizing setups for both desktops and servers.* Participated in transitioning corporate servers to off-site data centre. Established back-up strategy in collaboration with RTE team, which included reporting and validation results from the provider. Show less

* In this role, I worked closely with the sales professionals and managers to help determine the business requirements needed to develop a multi-relational database for this group to use in their day to day business activities. * Initially working with Microsoft Consulting Services, I helped to create, develop, test and implement, a client-server, multi-relational property database, which once completed successfully distinguished us from our competitors.

Certificate, Technical Writing

B.A., Hospitality And Tourism Management

B.A., Economics And Psychology