Brandon Burns Email & Phone Number

Santa Clara, CA, US

• Serving as advisor and primary point of contact for 7 global teams, including Regional EMEA, APAC, India, Private Banks, Securities, Employee Relations, and Talent Acquisition teams.
• Providing targeted insights for HR initiatives by analyzing survey results of employee sentiment throughout varying tenure stages to enhance employee engagement.
• Conduct ad-hoc data analytics using Python, SAS, and SQL on Workday and UKG data.
• Manage customer issues and trouble tickets through ServiceNow.
• Researched and implemented an on-prem data warehouse, enabling secure structured data for improved data analytics and reporting.
• Launched a customer-facing Sharepoint site with built in MS Form automation for intaking existing and new processes.

Seattle, WA, US

• Senior Business Intelligence Engineer for Amazon - World Wide Consumer - Talent Acquisition - Data and Analytics Team - Specializing in Diversity Metrics
• Owner and POC of 6 Diversity focused dashboards, reporting, and metric logic.
• Coached Business Analysts on best practices, lessons learned, and career progression.
• Hosted monthly customer training events ranging from user interaction to extracting action driven business insights and next steps.
• Led technical seminars on Candidate Experience ideology and employee productivity metrics.
• Managed technical risks through project roadmaps for team engagement.

Seattle, WA, US

• Technical Program Manager for Amazon Web Services (AWS) Talent Acquisition Data and Analytics team.
• Automated VP-level MBR/WBR reporting.
• Established ongoing customer relations for reporting and data needs through hands-on training and trouble ticket resolutions.
• SME for Candidate Experience reporting and metrics within recruiting, HR, and Talent Assessment.
• Liaison for all AWS business analysts by becoming the source of truth for AWS recruiting metrics and business logic.
• Owner of KPIs, SOPs, and Data Dictionary documentation and distribution.

Seattle, WA, US

• Business Intelligence Engineer for Recruiting Analytics and Data - HR Finance team & AWS HR Recruiting.
• Automated delivery of KPIs and metrics.
• Creator of Candidate Experience metrics to Amazon Recruiters and all recruiting teams globally.
• Sent candidate surveys and intake of responses to drive candidate satisfaction metrics.
• Develop, publish, and own source-of-truth reporting for key Candidate Experience reports globally.
• Enhanced existing QBR/MBR reports to weekly/daily deliveries for “finger on the pulse” reporting.

Seattle, WA, US

• Program Manager for Inbound Transportation Team.
• Published daily and weekly performance metrics to support line managers within the inbound transportation organization.
• Bridged external data with internal resources (logistics); decreasing dwell times by an average of 5 days and resources by 5 FTEs.
• Led weekly meetings to discuss current state and drive next steps to achieve successful KPIs.
• Increased data visibility and analytics towards carrier performance; arming carrier managers with data to influence business decisions.
• Initiated the use of new data tools internally; providing my customers access to adhoc on-demand data.

• Service AssuranceDelivery & Network Service Quality
• Improved service standards for Western United States operating stations by providing service trends and analytics.
• Lead developer for Business Object reporting and Excel macros.
• Supported FedEx Ground sorting facilities by protecting their On-Time Service.
• Solved daily customer issues and concerns through root cause analysis.
• Led customer training on issue identification and resolution guidance to reduce overall time.

Pittsburgh, PA, US

• Implemented 12 new vendor store punch outs within Oracle iProcurement.
• Streamlined customer issue resolution research through task automation resulting in a 25% improvement on closure rates.
• Created a voice-of-the-customer troubleshooting guide for the “Research to Resolution” issue intake process.

• Launched 23 Business Object reports within 8 months.
• Lead SQL developer for key operational reports and validation efforts.
• Developed, launched, and owned user-friendly dashboards across multiple projects.
• Published SOPs (how-to guides) for internal training on SQL coding and 1Source software.
• Successfully reorganized work load within the engineering team to reduce redundant process and save 15% project time commitment.
• Established as the “SQL guru” within my broader organization.

Accomplishments: - Successfully created all business documents for start-up business.- Handled all financial and legal obligations while leading daily in-store operations. - Utilized forecasting tools mixed with organizational skills to aid in difficult decision making.- Calculated risk and made hard decision to close

Morgantown, West Virginia, US

Liaison between the student affair's administration and the student body. Addressed the needs of the residents.Patrolled resident hall to ensure maintenance-related issues are addressed, institutional policies are being followed, and to ensure a supportive educational environment for the students.

Morgantown, West Virginia, US

to the Dean of Students Tutored. Held office hours. Graded assignments. Assisted with lectures.

US

• Rebalanced work load on 4 manufacturing assembly lines using time studies within Excel spreadsheet.
• Reduced the total labor count needed by 6 employees per line. Reduced costs by 12%.
• Organized and updated plant layouts in AutoCAD by taking measurements of each section of the plant’s manufacturing assembly line as well as the materials in each section.