• Develop and implement strategic initiatives for eCommerce and fulfillment operations, resulting in improved order fulfillment accuracy, reduction in cancellations, and enhanced customer satisfaction.• Partner with Marketing, Merchandising, IT, Supply Chain, and others to streamline the fulfillment processes, ensuring seamless execution of promotional activities and improving real-time inventory management across DC and store networks.• Use advanced SQL to architect, optimize, and lead the development of operational reporting analytics and KPI tracking dashboards derived from the Data Warehouse, helping to transition the organization to make data-driven decisions using operational insights and exception reporting.• Lead process improvement initiatives, utilizing data-driven analysis to identify inefficiencies in the inventory management system and implement enhancement solutions that have improved order fulfillment speed, reduction in customer cancellations, and optimized delivery metrics. • Establish and maintain vendor partnerships for the Drop Ship program, negotiating contracts and overseeing EDI integrations to improve vendor performance and reduce product time-to-market.• Develop and lead strategic initiatives, including leading IBM Sterling OMS integration and real-time inventory management (SIP), resulting in a 10% improvement in click-to-deliver speed, 20% reduction in split shipments, and an overall 40% improvement to fill rate. • Technical architect and reporting lead for IBM Cognos on Cloud setup, reporting, and functionality. • Manage eCommerce operations analytics, creating MVP KPI’s, reporting, and actionable insights.• Oversee Master Data SKU creation process to ensure SKU's are created timely and data is accurate.• Oversee and prioritize system enhancements and defect management using JIRA, ensuring that sprint releases meet business goals and improve operational efficiency.

• Responsible for data integrity and data governance.• Develop dashboards for end users to drive decisions and help inform leadership of business trends.• Train users on reporting systems and host SQL classes to help drive self service across the business. • Consult for different areas across the business due to knowledge across different IT systems. • Proficient in reading and writing SQL, Oracle BI, IBM Cognos, Tableau, and Hadoop. • Responsible for finding long running reports, understanding the ultimate need for the reporting data, and converting the report into custom SQL. The goal is to condense multiple reports where capable and to also decrease strain on the system by optimizing the SQL.

Responsible for the continuous process improvement and visibility throughout the entire Supply Chain. Work cross functionally with Transportation, DC operations, Global Trade, Customer Service, IT - OMS, IT - WMS, along with others to provide easy to consume data visibility to help drive better decision making throughout the organization.Create robust SQL queries to pull the correct data from source systems or Hadoop and convert that data into Tableau, IBM Cognos, Oracle BI, or Microsoft Excel visuals.Create dashboards for business insight at the Leadership level and below, not only for visibility, but to help drive better decisions and maintain the health of the business.

While retaining my responsibilities from my previous role as Senior Analyst, I was able to help lead and drive better analytics throughout the Dirstibution Centers and Omni portfolio.Created countless dashboards for order flow visibility and exception reporting using SQL to pull data from source systems or Hadoop. Set up script events to trigger when specific situations occur to alert the appropriate teams in real time to reduce unnecessary backorders or cancellations in the WMS and OMS.

Responsible for business order management of all e-commerce fulfillment, worldwide as well as all Omni programs - Ship from store, purchase online pickup in store, reserve in store, order in store, and return in store. Maintain relationships with four 3PL’s as well as our onsite Distribution center. Create, prioritize, and implement enhancements to our OMS, Website, and WMS through an OpEx JIRA process to help better the customer experience while helping to minimize expense and maximize profits. Work cross functionally with all IT developer teams across the organization, store operations, merchants, planners, finance, and marketing to ensure all new development is covered from all angles. Work with large data sets to provide analysis on program health and new idea implementation. Lead a team of four employees.Extensive Microsoft Excel knowledge. Experience with Manhattan, Oracle, IBM Order Management System, Tableau, SQL.

Responsible for implementing and monitoring Order in Store, Reserve online pickup in store, and Purchase online pickup in store. Creating ad hoc business reporting and updating and maintaining weekly dashboards sent to the leadership team. Responsible for creating business requirements associated with each new program launch as well as making sure all functionality is user tested and accepted.

• Manage third party logistics coordinator partnership to ensure compliance with the Service Level Agreement (SLA).• Create an inbound forecast for all ecommerce purchase orders by utilizing multiple data sources in Microsoft Excel.• Maintain a transparent internal outbound forecast to the 3PL to help manage appropriate staffing in the distribution center.• Oversee the daily order/unit fulfillment rate and communicate staffing adjustments as necessary.• Lead contact for optimizing companywide ecommerce returns project - Creating a portal to gain customer information to make the reverse logistics process faster, more focused, all while saving the company money and creating a better customer experience.• Maintain great working relationship with Tradeglobal (3PL) with daily contact and bi-weekly face to face visits to improve processes and cater to the continuously expanding operation.• Work closely with Merchandise Planners to asses in stock levels and execute expedited movement for floorset critical items.• Oversee returns process to make sure 3PL is processing, preparing, and returning merchandise to a pickable location in a timely manner.• Responsible for creating and submitting 3PL invoices through Coupa.• Read and react to multiple customer inquiries relating to the same issue to see if there is an opportunity to improve processes or fix issues as it relates to picking, packing, manifesting, or shipping.• Participate in a “Supply Chain Initiative” team with weekly meetings and tasks as it relates to PO creation, vendor selection, rainbow/pre packs, packaging materials, and third party logistics providers (door to door transport generating from Asia) to align cross functionally on ways we can immediately impact to make the business more efficient.• Participate in different Omnichannel initiatives (ROPIS, BOPIS, ship from store, ship to store) and work with Executive team/IT team to strategically communicate and execute.

• Create Packing Lists, E-Invoices, Commercial Invoices, Certificate of Origins, Export Summaries, and SLI Export Reports for all International shipments to the Middle East, Russia, Poland, Latin America, and Singapore.• Work directly with the Global Trade Compliance team to ensure documents are properly completed with accurate information in a timely manner.• Validate shipment quantities and costs before posting goods and finalizing invoices.• Run queries and create reporting tools by utilizing SAP.• Create and maintain a Master Assortment Record Data Base for International Partners.• Monitor and track ocean and air shipments with MAST Logistics.• Partner with MAST Planners to coordinate demand entry with Canada and Domestic orders.• Review the Open Order Report weekly to ensure proper allocation of merchandise and make future purchase orders visible to the planning team and international partners.• Work cross-functionally with Merchants, Planners, and Partners to identify late articles, aid in floor set planning, and air critical articles for the floor set.• Work with Central Planning to create weekly receipt flows to forecast future shipments and buying strategies for Partners and Planning team.• Manage international inventory and reallocate aged product to US and Canada clearance stores when necessary.• Partner with the International Finance Department to audit invoice discrepancies and report debits and credits.• Lead contact for “Win at Holiday” initiative, identifying the holiday assortment at a SKU level knowing at any point in time where all SKUs are in the supply chain process. • Constantly evolving new processes to fit the needs of the business in a fast paced environment, including building new SOP’s and improving SOP’s already set in place. • Maintain excellent relationships with MAST Planners and Triangle in New Jersey, with daily contact and quarterly face to face visits.

• For 2011-2012: 120% to quota for sales dollars, 114% to quota for new business, 123% to quota for repeat business.• Take the Lead winner for January and February 2012 (Top 40 reps in the Midwest).• Ranked second for the Reynoldsburg, Ohio store, out of 23 employees for 2011.• Ranked top 6% in the district, out of 323 employees for 2011.• Maintain appointment schedule and follow-up with customers after the point of sale to ask for new business and decrease return rate.• Train new employees on the sales process and computer system.• Selected to have key holder responsibilities; opening and closing the store, managing store tills valuing $1500 daily, creating nightly deposits valuing thousands of dollars with 100% accountability.