Katherine Burns Email & Phone Number

New York, Ny, Us

Developed and executed over 200 test cases in TestRail, ensuring comprehensive coverage and validation of product functionality across multiple platformsTest Mobile (iOS, Android) and Web (Windows, macOS) platforms, to ensure compatibility, functionality, and reliability across different operating systems and devicesPerformed thorough testing on applications, including smoke, functional, UI, and regression tests, identifying and documenting more than 150 defects in Jira, leading to their successful resolutionConduct web testing utilizing Chrome DevTools and validating RESTful API services via Postman and Charles Proxy, resulting in the identification and resolution of over 50 issuesEmploy SQL queries to retrieve device data from the backend, facilitating streamlined data management processes

Irvine, California, Us

Managed an annual budget, consistently achieving reduction in expenditure while maintaining high-quality programming standardsIncreased participant engagement through strategic promotion and implementation of diverse activitiesManaged feedback mechanisms, resulting in a measured increase in participant satisfaction scores year-over-yearCoordinated over 100 recreation activities per month, ensuring seamless execution and adherence to safety protocolsConducted regular assessments, leading to program improvements and an increase in overall program effectiveness

Falls Church, Virginia, Us

Conducted thorough evaluations of programs, ensuring adherence to high-quality standards and alignment with participant preferences, resulting in an increase in participant satisfactionManaged recruitment, scheduling, and supervision of assistants and volunteers, optimizing team performance and productivityEstablished and nurtured strategic partnerships with internal and external stakeholders, including community organizations, fostering collaborative opportunities and enhancing program offeringsDocumented, investigated, and resolved customer service concerns promptly and effectively, maintaining satisfaction among residents and their families

Falls Church, Virginia, Us

Mclean, Virginia, Us

Tampa, Fl, Us

Columbia, Maryland, Us

Honolulu, Hi, Us

intake and case management for HPRP Funding recipients. Guiding emergency shelter residents in goal setting and budgeting. Managing shelter operations. Compiling resources for families experiencing homelessness.

New York, New York, Us

Hands of Compassion, student outreach ministry to manhattan homeless.

Denver, Co, Us

Intake and case management for rehousing assistance clients. Compiling community resources for low income families.

Aa, Art

Bachelor Of Science (Bs), Intercultural/Multicultural And Diversity Studies

Certificate, Manual Qa