Aloha POS Support and Database Administrator for all US locations: Aloha Quick Service including: Web Ordering, Aloha Takeout, Aloha Kitchen, MenuLink, and EDC integration. Assisted in programming and evaluating the conversion to Oracle (formerly Micros) Simphony including inventory control, scheduling, labor and reporting. Onsite support and training for both Aloha & Simphony new restaurant openings in DC and Chicago

Aloha Project Manager and programmer / analyst for 28-location restaurant chain. Short-term project to convert locations from Legacy POS to Aloha. Timeframe: 4 weeks from start of database to Lab installation and testing. 1 week from Lab to first 2 test sites installation/go-live. 2 weeks from test sites to major roll-out, converting 4 to 6 locations per week. Aloha database build, ReMax inventory and back office interface considerations, Aloha Kitchen interface, Gift Card interface, Frequent Dining interface. Create database, make testing adjustments, import employee data and build locations in CFC for upcoming conversions, each location receiving custom floor plans, bottle and draft beer listings. Create hierarchies for Taxes, price changes, regional menu differences, promos and happy hour offerings. Onsite support for Lab installation and first two test locations. Remote support for roll-out phase.

Short-term contract to assist with developing a customer-facing app to interface with the Aloha QuickService POS system, utilizing Aloha ATO and Web Configuration interfaces.

• Managed 120+ locations consisting of 4 concepts, utilizing a single Configuration Center database• Design and implement solutions for POS accounting, reporting and database management including documentation for all phases of operations• Outline and document procedures to address issues with Audits, cash management, tracking marketing promotions and employee incentives, online and telephone technical support.• Custom checkouts and Tip Reporting procedures, audits and documentation• Create Use Cases and Technical Specifications for use as guidance for software modifications, new features, and integration to external applications stating clearly defined requirements and boundaries.• Represent IT / POS dept at planning and implementation meetingso Database creation and maintenance includes adding, changing and/or removing items, modifiers, pricing, routing, submenus, menus, events, promotions, comps, tenders, store settings, job codes, access levels,, tipshare pools and all other aspects of the POS• Work with all departments to ensure proper interface and reportingo Accounting: comps, promos, tenders, accounting adjustment documentationo Food & Beverage: Coordinate with MenuLink team on new locations, items, modifiers and menu changes o Marketing: Bar code reporting of all corporate printed coupons, interface to Fishbowl and Snapfisho Operations & Training: Coordinate clearly defined policies, procedures and SOP documentation for both Front of House and Back office operations for both Aloha and MenuLink.o Payroll: Coordinate job codes & employee payroll files, created custom checkouts and documented procedures to ensure proper tip reporting. Buca and PH locations utilize Tip Share for all locations.o Development: Assist with coordination of new location implementation, hardware installation, on-site support & training.o Training: Assist with updates to user manuals and documentation of new features and changes.

• Assist hospitality clients with POS Programming challenges, troubleshooting, technical support and training. • Create Use Cases and Technical Specifications for use as guidance for software modifications, new features, and integration to other applications stating clearly defined requirements and boundaries.

• Team leader and project coordinator for POS solution implementation, working directly with Clients, outside contractors, vendors and coworkers to surpass customer expectations within time and budget constraints. • Consistently maintained top KPI standards• Worked with clients to continuously expand their knowledge and utilization of system features to produce increased cash and inventory control, employee productivity and profit margins.• Design and implement menu changes, price changes, and events utilizing system features to maximize functionality and intuitive comprehension for the end-user.• On-Call Service Technician and Programming Consultant for Abacus Customer Solutions Group• Lead on new client installations including:o Needs assessment, project planning, site review, implementation timelineo All Aloha Programmingo Coordinating timeline and services for installation - network wiring, power needso Work with clients’ electrical and network wiring contractor to ensure proper specs for a seamless installation.o Training & documentation for owners, management & staff on maintaining databases, Back Office reporting and employee maintenanceo On-site support for installation, training, Go-Live & first high-volume night including opening & closing procedureso Training and implementation of Aloha Inventory Control, Delivery, Gift Card Interface and Aloha Enterprise (e-cards, loyalty, reporting, etc)o Troubleshooting all phases of system including software & hardwareo Rotating On-Call: assist helpdesk with both tech & software support - onsite when necessaryo Work with locations having accounting issues - Reports, Credit Cards & Tips, Inventory, etc.• Worked with Radiant (NCR) to resolve client's issues with software interfaces, program glitches and required applications• Creative solutions to unusual requests and needs utilizing existing features (after being told by the software developers that the system was not designed to do the required task)

Training Consultant for Action Systems, Inc Restaurant Manager Hospitality Management for both new and existing VARS. Lead trainer and Technical Support for the ASI “Write-On” wireless technology, company representative at hospitality trade shows.

Value Added Reseller: Action Systems Restaurant Manager, RealWorld Accounting Systems, QuickBooks Authorized Consultant, Continuing Education Instructor: Intro to QuickBooks at Jamestown Community College.• All phases of sales and business development, direct sales, engineering, implementation and training of Software, Hardware and networking solutions including site survey, needs analysis, pricing, presentation, closing, financing, designing, troubleshooting and customer / vendor relations.