Kyle B. Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario

Ottawa, Canada Area

Army Reserve Force Officer in the Canadian Armed Forces Cadet Organizations Administration and Training Service.- Serve in both part-time and full-time contracted capacities.- Support the CAF institution through effective leadership and management of subordinate officers and non-commissioned members.- Maintain own standard and specialist certifications.- Instructional specialist with a focus on training delivery and administration.- Plan, deliver, and execute training and related activities in support of programs.- Administration of training files, personnel files, and related materials.- Work as part of a team as a leader and team member to accomplish missions of various types and scopes.- Most importantly, engage and mentor youth to guide them towards positive choices and provide tools to equip them for success now and in the future.

Ottawa, On

Ottawa, Ontario, Canada

- Commissioned Officer assigned to review, audit, and ensure accurate compilation and reporting of infrastructure datasets for program facilities in Ontario in support of a national project.- Utilize project management best practices to plan and execute work plans.- Work with stakeholders (leadership, facilities operations, and partners) to identify facilities requirements for current and future states.- Reporting to leadership on issues and critical project items.- Work with other departments and organizational units on collaborative items (e.g. Defence Construction Canada, Real Property Operations, etc.)

Ottawa, On

Ottawa, On

Ottawa, On

Ottawa, Ontario, Canada

Ottawa, Canada Area

As the Area Risk Manager, reporting directly to the managing partners, I am responsible for the security, risk management, and regulatory compliance of over 10 distinct and unique entertainment and restaurant venues as well as a variety of off-site special events.In this role, I lead a team of 8 direct reports, and 50+ indirect reports. Additionally, I have direct responsibility for the safety and security of our guests and over 400+ team members.I have championed formalized reporting and compliance audit processes that allow venues to participate in their own compliance initiatives and increasing compliance and adoption.I also provide continuous education and development for front line staff, ensuring that safety is ensured while still providing an industry leading guest service experience.As a corporate manager and business partner to our various venues, I have demonstrated an ability to build influence and partnerships that actively support the business while removing impediments to success.

Ottawa, Ontario, Canada

- Sole-source recruited by Shopify to lead the expansion of the Global Security Operations and Intelligence Centre, building on work that I led as a consultant with G4S Secure Solutions.- Led a team of 2 direct reports and 12 indirect reports (supervisors, analysts, and operators) in delivery of a 24/7 Global Security Operations Centre Program supporting global security, investigations, threat intelligence, corporate infrastructure monitoring, travel security and human resources functions.- Led, championed, and project managed procurement, implementation, deployment, and continuous improvement of GSOC owned systems (Corporate Incident Reporting, Intelligence Gathering, Mass Communications, Common Operating Picture) - Successfully led the GSOC 2.0 Expansion CapEx Project including systems requirements, hardware requirements, and real estate requirements. The project was delivered successfully on-time and on-budget despite operating in a COVID-19 environment.- Led the development and delivery of self-directed, peer-led, and in-class training programs for GSOC Operators, GSOC Analysts, and GSOC Supervisors.- Developed and implemented the GSOC’s strategic 3 year plan with a focus on continuous improvement and measured growth through workload analysis.- Developed Shopify’s first Protective Intelligence and Global Event risk matrices to identify and assess threats to the business, its people, and operations.- Implemented competency based interviewing and talent sourcing with the contracted vendor in order to ensure high-potential candidates were selected.- Implemented governance and control measures to ensure the program was continuously adding value while navigating changes in the overall business landscape.- Managed vendor contracts and operational budgets totaling over $4M in annual spend.

Ottawa, Ontario, Canada

- Managed the GSOC Implementation Project from ideation into an operational run-state including requirements management, project management, talent sourcing, training development, and knowledge/process management.- Responsible for day-to-day operations and strategic planning of a 24/7 Global Security Operations Centre focused on proactive monitoring, incident response, Situational Awareness, and intelligence management.- Contribute to the Global Safety and Security Program as a trusted advisor to client.- Function as a Subject Matter Expert on training, investigations, process development, data analytics and forecasting.- Project and program management responsibility for people, process, and systems based projects to support multi-unit program effectiveness.- Implement strategic, long-term, initiatives while maintaining the GSOC's ability to pivot tactically to support changing and significant events.- Areas of Expertise: Security Operations, Security Technology, Personnel Protection, Intelligence Programs, Threat and Risk Assessments, 3rd Party Guard Force Management, Program Change Management, Investigations

Ottawa, Canada Area

The Elite Protection Division (EPD) is comprised of Elite Security Operators and Elite Protection Professionals that function in a variety of challenging environments. The core training for the division is identical for all members. Members can train various disciplines in order to operate in the specific vertical that they wish to specialize; Aviation, Healthcare, Retail, Loss Prevention, Close Protection. The purpose is to provide our clients with the best possible options for their security needs. Core training and development is the same for all members of the EPD. Once qualified, members can begin to specialize. The Elite Protection Professional (EPP) difference is the life experience, education and operational background that comes with being either a professional member of the Armed Forces, Law Enforcement or related field such as a Corrections Officer, Emergency Services Worker (fire, ambulance or corrections) or a Post-secondary graduate in a Law Enforcement or a related discipline and have a background in a Supervisory or Security Management. EPD personnel are the very best in class when it comes to security operations and enforcement. Taskings:- Crisis Response and Intervention- High Risk/Speciality Commercial Services- Close Protection- Labour Relations

Ottawa, Ontario, Canada

- Provide direct leadership and management to over 200 personnel, line supervisors, and branch support staff.- Act as the single point of contact for assigned clients for all day to day service delivery; focused on client relationship building, retention and satisfaction- Liaise and collaborate with internal resources to meet the needs of the client (e.g. Finance, Branch Operations, Control Centre)- Manage overtime and overhead cost and participate in budget preparation.- Identify and take appropriate action on opportunities to grow the business organically. - Participate in the management and negotiation of contract renewals. - Provide regular updates internally and to clients on the progress of new strategies and security programs. - Ensure that weekly and monthly reporting (KPI/Scorecards) to the client is complete, meeting G4S and client standards/expectations

Ottawa, Canada Area

Lead a team of 16+ security professionals in delivering 24/7 security in patrol, response, enforcement, monitoring, virtual response, and dispatch/call centre functions (call volume: 24000/year).Lead process and planning of facility emergency response, emergency management, and target hardening initiatives.Ensure guards are properly equipped and trained to perform their functions and duties safely and effectively. Partner with client leaders to ensure compliance and that access control and life safety systems are functioning, maintained, and improved.Provide recommendations to improve processes inside the security department and on across departments.Manage performance of team, conduct hiring and placement interviews, and develop the talent of team members.Manage weekly hourly budget for various positions and posts with focus on overtime management, cross-training, and staff retention.

Ottawa, Canada Area

- Provide front line leadership to 14+ Loss Prevention Investigators and Elite Protection Professionals (Uniformed, High Risk, Guards).- Mentor, coach, and develop team members while leading by example- Source talent, conduct interviews, and make final hiring decision for client sites.- Work with contract leadership, scheduling, and branch management to ensure service excellence and resolve obstacles.- Development of "Coach" and "Train the Trainer" for highly specialized protective services roles.- Foster and develop a feedback oriented culture that supports a high performing, safety conscious, and client focused team.- Leveraged information and intelligence to deliver results - Champion safety at the team, site, and individual practitioner levels through after action reviews, de-briefs, and communication of safety messaging.- Recognized by client and G4S leadership for driving service delivery and high-risk incident resolution.

Ottawa, Ontario, Canada

- Deployable, investigator responsible for ensuring safety and security of employees, visitors, and property for the assigned client.- Investigate and resolve criminal incidents, including theft, crimes against persons, and Organized Retail Crime incidents through building partnerships with law enforcement, G4S management, and clients.- Effect arrests of persons committing criminal offences on and in relation to client property utilizing S.494 of the Criminal Code of Canada.- Prepare statements, and investigation reports and secure physical and documentary evidence in order to ensure effective prosecution of subjects.- Enforce provincial statutes as required- Training and coaching of new and junior investigators in the Ottawa area.

Ottawa, On

i-Sight is a leader in providing scaled and configurable investigative case management and complaint management solutions to organizations of all sizes.As a Business Analyst, I worked directly with our clients in order to determine their business needs (and wants) in a case management solution. I translated these items into design specifications for development. As a product owner, I ensured that we delivered on our promise of a high-quality solution that compliments the client's existing business processes.As a Project Leader, I worked with both the client and internal teams to define the scope of work for a project, develop the project schedule and ensure that the projects were delivered on-time and on-budget.From December 2016 until March 2018, I worked with the Customer Success Team, managing upgrades, change request projects, and customer escalations - all with the primary goal of maintaining and nurturing client relationships to create client evangelists. Recognized internally and externally for driving a client care oriented culture that delivered results and minimized client turn while maintaining profitable margins on projects.From June 2017 to March 2018, I functioned as the team's acting resource manager, ensuring that all assigned projects and escalations have been assigned the right resource and that the team's workloads are managed appropriately while ensuring we were still flexible enough to address urgent client needs. More importantly, I ensured that the team members felt supported, encouraged, and mentored.SME Verticals: Compliance and Ethics, Global Security, Investigations, Intelligence Management, HR & Legal

Ottawa, Canada Area

Reporting to VP Engineering, Senior Project Manager responsible for delivery of Government project on a contract basis. Purpose of this project was development and deployment of a cellular/mobile phone based GPS software for traffic volume analysis on major transit routes.Managed hardware and development budgets, tracked timely execution of project milestones, and delivered project on-time for deployment by government agency client during PanAm Games 2015.As Company Security Officer, acted as primary point of contact for security and clearance related issues for the organization during government agency involved projects to ensure compliance with all relevant legislation and contract clauses. This including managing employee criminal record and credit history check processes with approved vendors.Recognized by client for being first organization to complete and pass vendor clearances in relation to this project.

Ottawa, Canada Area

Executive in charge of Target Stores safety and security in high risk locations. Drive a safe and secure culture with Target's team members and guests in order to prevent and respond to incidents of theft, fraud, and other criminal activity within our stores.Lead 5+ direct reports and 20+ indirect reports.Identify and investigate theft and fraud incidents, with a focus on large-scale theft and Organized Retail Crime as well as Internal Theft.Investigate security incidents within store and ensure action plans are developed and followed in order to mitigate risk and respond appropriately.Assisted in ER/LR practice including informational interviewing, fact finding, and complaint investigation.Drive team member engagement in a manner that recognizes assistance, promotes engagement, and promotes a prevention focused culture in order to maximize impact on the bottom line.Lead a team of Assets Protection Specialists to ensure safety and security of building, guests, and team members around the clock. Ensure consistent development of team and that all corporate directives are followed at all times.Own the relationship between the store and law enforcement agencies and ensure that partners are engaged appropriately to resolve incidents of all types in a manner that ensures the protection of Target's Assets.Mentor Assets Protection leaders and serve as a resource within the district. Provide support to District and Group stores as needed and serve as back-up to District AP Leadership.Recognized at executive and regional levels for leading a model Assets Protection store in regards to process execution, training and development, and store team involvement and buy-in.Developed an incident and investigation reporting format that provided value to prosecution and liability protection to the Company. This reporting format was deployed across Eastern Canada at a regional level and set a standard for high-quality report writing.

Ottawa, On

•Responsible for sales and customer service for regional customer accounts.•Lead business development initiatives, such as expansion of services offered.•Deployable investigator responsible for ensuring safety and security of employees, visitors, and property for clients.•Investigate and resolve criminal incidents, including theft and Organized Retail Crime incidents through partnership with law enforcement and clients.•Uniform and plainclothes duties in order to deter, prevent, and resolve security and theft incidents.•Effect arrests of persons committing criminal offenses on and in relation to client property utilizing S.494 of the Criminal Code of Canada.•Prepare arrest reports and secure physical and documentary evidence in order to ensure effective prosecution of subjects.•Enforce Trespass to Property Act of Ontario as required.

Ontario, Canada

Responsible for on-site project management and staff supervision, including around the clock scheduling. Interacted with US Customs and Border Protection and Canadian Customs and Border Services Agency management and field operations to establish relationships and processes. Set procedures and ensured follow through. Managed expense budgets and reporting. First point of contact for on-site issues and Human Resources.

Worked as part of a team to ensure efficient operation of retail environment, particularly team leadership and development, loss prevention, and merchandising compliance. Moved from non-management to front-end supervisory role, then into a prototype role of Department Supervisor for !ndigoKids book and toy department. Responsible for the overall quality of customer service and provided second-tier exception management to maintain customer relationships. Tracked daily sales performance and other Key Performance Indicators.Key accomplishments include organizing a fundraiser for an "at risk" school with corporate support, working with National Events & Field Marketing team, and aiding in the success of Love of Reading initiatives with both stores consistently scoring within thenational top 10.

Bachelor Of Arts (B.A.), Communications

Activities and Societies: Executive - Communications Student Association

Ossd, Secondary School Diploma

Activities and Societies: Student Council, HDSB Student Intranet Initiative