Developed national deployment and support plan for all IT implementations. Managed multiple internal IT teams, vendors, and partners. Specific responsibilities included product implementations, project management, Help Desk support, PCI certification, disaster recovery, VOIP telephony, network design, firewall management, manage hosted providers and cloud solutions, hardware and software procurement, and coordinating sub-contractors while working closely with product development on software design, project scheduling and new product deployments.

IT Process Improvement Manager (07/2007 – 11/2008)Provided support for all IT Operations and Infrastructure departments as well as coordinate all cross-functional activities. Responsibilities included providing cradle to grave ownership for O&I portions of projects; supplying technical oversight and strategic direction; defining, developing, and delivering consistent standards and best practices. Supported the implementation of ITIL processes, including incident, problem and change order requests. Following SEC requirements; created and documented internal policy and procedures for compliance and auditing. Assisted in large initiatives by ensuring processes are in place from inception by working with management, project consultants, and infrastructure architects. Consulted with process owners to identify opportunities to streamline and standardize IT tasks. Enterprise Application Administration Manager (07/2004 – 06/2007)Provided direction for daily activities and special projects related to the operation of application servers and associated technical services. Ensured all work performed was completed in a professional, timely, and cost-effective manner. Identified and implemented hardware, operating system and software enhancements with an emphasis placed on application performance and the high-availability of all production servers. Implemented application solutions considering scalability, reliability, performance and long-term department strategy. Managed multiple projects concurrently in terms of scope, time, and cost. Supervised project planning activities and minimized risk to the corporation by ensuring that backup solutions and coverage was available. Reviewed work of System Administrators to assure adherence to department standards and procedures. Performed standard management functions such as interviewing, hiring, training, and administering performance appraisals.

Managed IT support for all US employees (7000+). Defined desktop standards and procedures, authorized IT related purchases, defined and implemented corporate-wide projects, developed professional staff, built inter-departmental relationships, streamlined processes and IT related tasks, budgetary responsibilities. Other daily activities included developing teams to respond to level 3 and 4 support issues, producing and communicating documentation and standards, executive reporting, statistics and trends analysis. Supported Help Desk application and reporting tools. Upgraded 3500+ desktops and laptops in preparation for major Oracle implementation.

Managed all aspects of IT for the company's Western and Central regions. Supported 5 major U.S. based locations. Oversaw operating budget; co-managed a capital budget. Member of the strategic planning committee, worked directly with the executive management team to develop growth strategies. Migrated over 2,000 worldwide end users to web based e-mail solution. Project Lead for many mission critical IT projects. Redesigned all aspects of end user support which dramatically improved customer service levels. Involved in designing, planning and implementing all LAN / WAN / server installations at all U.S. locations.

Designed network based solutions involving web, application and database servers. Provided network support services using back office products and proprietary applications. Developed new services including phone support, integration, installation, training, and consulting. Sole network administrator for the company supporting both Microsoft and UNIX infrastructure. Automated a vital reporting process by pulling sales information from remote kiosks nationwide. Supported all CAD, multimedia, video and interactive products. Worked closely with Sales department to build solid relationships with external customers, support tradeshows and provide product demonstrations.