Burt Murphy Email & Phone Number

Davenport, Fl, Us

Fort Collins, Colorado, United States

Cuernavaca Mexico

Fort Collins, Colorado Area

Fort Collins, Colorado, United States

Fort Collins, Colorado

• Build “scope of work” tickets to order to install networking equipment.(This includes fiber optics and cat5 and cat6 cables for the data center, lab, facilities operations, offices and conference room.)• Implant and install network devices such as Cisco and Extreme routers and switches for the company LAN and WAN.• Install and troubleshoot and repair all cable networks this includes fiber optics and cat5 and cat6. Properly organize, label, and verify cable connectivity.• Verify and repair all Wi-Fi LAN issues, such as cell-phones, tablets, and laptops.• M.A.C move program with the scope of moving all Intel employees’ computer equipment from one office to another. Verifying any computer issues and work with local IT to fix any issue.• Support and implement all Phone service this includes the Cisco VoIP system and PBX industrial system.• Resolve ISMP Service Management tasks. • Diagnosed Digital Antenna System (DAS) issues and help resolve these issues.

Loveland Colorado

My responsibilities included creating and maintaining companies website using the HTML5 and CSS3.Delivered production ready graphics using Adobe products embedded into the website.Designed wireframes and templates for new web projects. Solved SEO performance issues and web imagery problems. Tools used where Sub-lime text, Photoshop, Illustrator, Dreamweaver, Cyberduck.

Fort Collins, Colorado, United States

Loveland Colorado

✓ Senior Field Technician✓ Performed installations, reconnects, disconnects, and troubleshooting of service for Comcast video, internet, Digital Voice, and networking through switched circuit VoIP for residential and Business Services customers. All work performed in compliance with the National Electrical Code(NEC), NESC (National Electrical Safety Code) and FCC guidelines. ✓ Provided technical support to customers, and local technicians, with desktop/laptop configuration, advanced networking and advanced Microsoft OS issues. ✓ Experienced with customer relationship management and resolving issues in a positive manner. Solved simple to complex issues including complex cable routing and installation. ✓ Worked with Comcast Line Technicians over the past two years on CLI (Cumulative Leakage Index) leakage, repair of transmission lines, and balancing of nodes/amplifiers/line extenders, while achieving a 100% pass on FCC flyovers.✓ Assisted Comcast IT with eyes in the field to resolve Cisco router issues involving local network failures.✓ Worked as a team with head-end technicians in Aspen, Glenwood Springs, and Carbondale and Loveland in resolving issues with switches and multiplexers.✓ Skilled with reading cable plant layouts from blueprints, working with electronic test equipment including DSAM 3600 Signal Level Meter/QAM tester and associated diagnostic software tools – such as Scout, Grand Slam, and CSG (Workforce management software). Performed work outside, in all weather conditions, climbed ladders up to 24’ above ground, gaffed utility poles up to 30’, and performed repairs/installs as work dictated. Consistently achieved a high level of customer satisfaction internally and externally, receiving various letters of appreciation from customers and Comcast.

Computer Systems Networking And Telecommunications

Education record