Dan Burton Email & Phone Number

Adelaide, SA, AU

Adelaide, Australia

As a Senior Project Officer, I am a dedicated IT resource for a greenfield education program for the seven prisons across South Australia. Reviewing various proposals and and submitting recommendations to senior management seeking approval and budgeting.Liaise with HP, Microsoft, Telstra, Konica and Data#3 to complete a roll-out of WAN, LAN, AiO desktops.

Adelaide, Australia

• Provide level 1 & 2 support to 20 correctional facilities across South Australia which includes over 300 staff using telephony, remote access and face to face support on various hardware and software issues
• Provide level 3 infrastructure support including Print Server management, DHCP scoping and File Server maintenance situated on various server operating systems 2003, 2008 R2 and 2012 R2
• Collaborate with in-house and third party Government support groups to resolve incidents
• Monitor network integrity and escalate possible issues using SolarWinds averting major incidents
• Create and maintain documentations for use by the Helpdesk and other support staff using SharePoint
• Deploy HP desktops and laptops to new and existing staff using SCCM

Adelaide, Australia

• Provide 2nd level support for Adelaide and remote location staff.
• Maintain a high level of customer service while collaborating with end users, IS operational and project staff to resolve Task and Incidents efficiently.
• Maintain fleet hardware of laptops, desktops and mobile communication devices.- HP- BlackBerry- Apple iOS- Android - Sony, Samsung, HTC, - Motorola Handheld Barcode Scanners- Cisco phones
• Liaise with 3rd party companies to facilitate hardware warranties beyond technical repair- HP- Zebra/Motorola- Microsoft
• Deploy and maintain software to fleet and personal devices- SCCM (Windows 7, 8.1, 10)- SolarWinds Patch Manager- Manual installation - Active Directory- PowerShell- Appsense- Group Policy- MobileIron- Microsoft Intune
• Create and maintain documentation and knowledge base.- In house Wikipedia webpages- Sharepoint

Adelaide, Australia

• Provide 1st level technical support to entire company via telephone and remote assistance.
• Keep accurate and detailed records of all calls using Service Desk Manager (SDM) and MyServices.
• Triage support mailbox and back-end call management system.
• Liaise with other support teams within IS to escalate.
• Work a 24x7 roster including on-call support.
• Assist with the training of new staff.

Stepney, SA

• Coordinated the purchase of equipment, dispatch and installation of the Telemedia Digital Signage solution.
• Provided 1st and 2nd level support for interstate Telemedia clients via telephone and remote assistance.
• Coordinated third party technician’s if remote troubleshooting is not possible or cannot resolve the issue.
• Rigorously tested new software updates to ensure no faults are created once installed onsite.
• Liaised with new software providers and investigated products for value to the business.
• Kept a detailed record of all equipment brought, sold and rented to clients.

Stepney, SA

• Facilitate the installation of external On Hold equipment to various types of PABX systems.
• Configure and install digital audio media to digital PABX system. - Asterisk- Cisco
• Provide training to clients for the On Hold equipment.
• 1st and 2nd level technical support for On Hold issues raised by Customer Service staff or by inbound calls or emails.
• Monitor and maintain in-house backup system.
• 1st and 2nd level technical support for Telemallaudio staff and their PC equipment.