I lead the professional services lines, which includes penetration testing, CHECK, and incident response, ensuring that processes and all technical aspects of our services are industry-leading. My role involves active participation in strategic meetings, where I contribute to the planning and executing strategies that meet our client's needs and expectations. Additional to my role is the leadership of the training Academy, improving the training offered to our cohorts and providing guidance on direction. In managing the team, I foster a culture of high performance and exceptional teamwork. I provide guidance, feedback, and support, nurturing staff development and morale to maintain a productive and dynamic team environment. My focus also extends to business development to expand our service offerings and drive growth. I am committed to setting and achieving ambitious goals, with a clear objective to establish our service line as a leader in quality and innovation in the market. The position is a cornerstone of our company's mission to lead the industry by delivering services that meet and exceed expectations. I bring a combination of visionary leadership and practical management skills to propel the service line towards a trajectory of success and distinction.

I successfully spearheaded the CHECK service line, bringing my expertise to bear in refining operational processes and ensuring compliance with all necessary standards. Through my active participation in strategic meetings, I was able to contribute meaningfully to the planning and execution of strategies that effectively met our clients’ needs and expectations.

As a Principal Cybersecurity Consultant and CHECK Team Leader, I managed, mentored, and delivered specialized cybersecurity services. I took pride in leading and nurturing my team, coaching individuals to develop their skills and promoting a culture of continuous learning and excellence.My expertise in cybersecurity was demonstrated by a substantial track record of providing top-tier penetration testing and consultancy services to our clients. Although my focus was primarily on infrastructure, my experience extended to rigorous testing of applications and cloud environments.My approach was strategic and hands-on, ensuring that our cybersecurity services protected our clients' infrastructure and provided insights to strengthen their defence against evolving threats. This involved staying up-to-date with the latest security trends and technologies, enabling me to offer cutting-edge solutions tailored to each client's unique needs.As a leader, I was committed to driving our cybersecurity services to new heights of excellence, constantly pushing the boundaries of what we could achieve. I was dedicated to building a resilient and forward-thinking team that excelled in all aspects of cybersecurity, setting a benchmark in the industry.

As a Managing Consultant, I led a team that included senior staff and consultants. My leadership approach was based on mentorship, and I was committed to facilitating my team members' professional growth and development. To ensure operational efficiency that upheld our high standards for client deliverables, I proactively crafted and refined procedures and processes within our organisation.I was involved with projects throughout their entire lifecycle, from initial discussions to conceptualisation, detailed scoping, sales process, and final delivery. This comprehensive oversight guaranteed that projects were well-defined, strategically aligned, and executed precisely.I possess deep and varied expertise in cybersecurity, with a particular focus on penetration testing. I had a wealth of experience in assessing and fortifying network security, both internal and external, as well as conducting thorough evaluations of web applications and APIs. This vast knowledge allowed me to provide valuable insights and recommend robust security solutions to our clients, ensuring their digital assets were safeguarded against the ever-evolving landscape of cyber threats. My primary goal was to maintain and enhance our company's reputation for excellence by ensuring that our clients received the most thorough and effective cybersecurity services available.

My expertise encompassed various disciplines related to cybersecurity, including rigorous penetration testing of infrastructures, perimeters, and web applications. I was skilled at devising and implementing social engineering and phishing campaigns, which were essential for assessing the human factor in security. As part of my role, I provided comprehensive client support. I was pivotal in mentoring and guiding team members on complex security tasks and strategies.I significantly contributed to enhancing our SaaS security products, ensuring that they met and exceeded industry standards. My responsibilities included meticulously overseeing the maintenance and upgrades of deployed security appliances that operated on Ubuntu systems.In addition to these technical responsibilities, I was proficient in administering essential business tools such as Office365 and SharePoint. I also managed Sophos Cloud services, ensuring robust security measures were in place to protect our digital environment. My commitment to these roles was driven by a dedication to security excellence and a passion for empowering others with the knowledge and skills needed to secure our digital landscape.

I was deeply involved in conducting comprehensive security analysis of infrastructure to ensure the integrity of network perimeters and web applications through detailed penetration testing. My skills also extended to the nuanced areas of social engineering and phishing, where I devised strategies to test and enhance our human defences against cyber threats. In my multifaceted role, I offered client support and mentoring to cultivate a knowledgeable and resilient team.I contributed to advancing our SaaS security offerings by collaborating on enhancements that bolstered product robustness. I meticulously managed our security appliances' ongoing maintenance and upgrades, all operating on the Ubuntu platform, ensuring high performance and reliability.My administrative capabilities encompassed managing essential enterprise tools, including Office365 and SharePoint, and administering Sophos Cloud services. This diverse skill set ensured I took a holistic approach to cybersecurity and systems administration, aligning our technological resources with our overarching security objectives.

As part of my previous role, I conducted penetration testing and vulnerability assessments on internal assets using various tools and techniques. I identified potential security weaknesses and vulnerabilities and provided recommendations for remediation, which helped improve the organisation's overall security posture.I was also a member of a larger IT team that supported a large server estate consisting of Unix and Microsoft products. In this capacity, I maintained and updated servers, troubleshooted issues, and ensured all systems ran smoothly. By proactively identifying and addressing issues, I helped to minimise downtime and improve system reliability.In addition, I played a crucial role in supporting custom and off-the-shelf products. I used my technical skills to troubleshoot issues, guide users, and ensure all systems ran efficiently. By providing timely and practical support, I helped to improve the user experience and ensure that business operations ran smoothly.Overall, I took great pride in providing high-quality support to internal and external stakeholders. Through my efforts, I helped improve the overall performance, reliability, and security of the IT infrastructure, which contributed to the organisation's success.

As part of my role, I reviewed newly built workstations and identified and mitigated potential security configuration weaknesses. I also supervised and provided crucial guidance on training various Service Desk Analysts, ensuring they acquired the necessary skills required to perform their job roles. During their training, I drafted comprehensive support documentation regularly, which helped them resolve issues more efficiently.One of my primary responsibilities was to provide critical assistance to the Service Desk team, especially when they encountered complex and demanding technical problems. I worked closely with them to identify the root cause of any issue. I provided the necessary guidance and expertise to resolve the problem quickly and effectively. My efforts helped ensure that the Service Desk team could provide timely and practical support to our organisation's end-users, ultimately contributing to the team's overall success.

As a skilled technician, one of my primary responsibilities was to oversee the logging and resolution of technical faults for desktop and laptop computers. I took pride in efficiently handling fault calls and resolving issues quickly to minimize user workflow disruption. Through this process, I refined a wide range of technical skills, including troubleshooting, problem-solving, and communication skills. By staying up-to-date with the latest technological advancements, I was able to provide effective and reliable technical support to ensure users could work efficiently and productively.support to ensure users could work efficiently and productively.

As a helpful assistant, I was committed to providing trenchant advice to customers with queries regarding Hull City Council. Whether they had questions about council services, policies, procedures, or any other related matter, I was always ready to assist in any way possible. Additionally, I took great care to meticulously log all requests for council services that came through me, ensuring that they were adequately documented and forwarded to the relevant departments for prompt action. This way, customers could be assured that their concerns were being taken seriously and would receive the necessary support from the council.

In my previous job, I was responsible for overseeing the management of the Apple Mac estate. This involved monitoring server performance, ensuring regular maintenance and updates, and troubleshooting issues to provide practical solutions to minimise downtime. I liaised with internal stakeholders and external support services to keep up with the latest developments in Macintosh server technology. My efforts ensured that the web and email infrastructure remained robust, efficient, and secure, supporting our daily business operations and communication needs. Throughout my tenure, I successfully maintained the seamless functioning of the Mac estate, and the web and email infrastructure remained reliable and secure, enabling smooth operations and communication.

As a first-line support provider for students and faculty staff, I honed my Novell software skills by troubleshooting technical problems regularly. With excellent communication skills, I assisted students and staff in resolving issues without needing individual visits to the IT department. I also introduced practical remote tools that helped increase the number of problems resolved, further streamlining the support process.

I provided support and development across all company areas. This involved working closely with different teams to ensure their needs are met and they have the resources to perform their duties effectively. Additionally, I gained exposure to various business processes and operations, allowing me to understand better how the company functions. Furthermore, some light managerial duties, such as overseeing the work of junior staff members and delegating tasks as needed. This required strong leadership and communication skills and the ability to prioritise and manage my workload effectively.

I have had extensive experience in various areas of Information Technology, including IT support, network configuration, system administration, database management, cybersecurity, and software development. I had hands-on experience with multiple operating systems and software project management. Additionally, I had gained expertise in strategic planning and implementing IT infrastructures to align them with business objectives. My diverse skill set allowed me to optimize operations and innovate solutions in any business context.

I was responsible for ensuring that the company's network operated smoothly without any interruptions. My responsibilities included overseeing the email system, web platform, databases, and DNS. I understood the importance of maintaining customer websites and strived to provide uninterrupted access to the services provided by the company. My primary goal was to keep everything running smoothly with minimal downtime. I took my role seriously and was committed to providing the best possible service to all stakeholders to maintain customer satisfaction.

My professional experience involved developing custom PHP and MySQL websites for clients and providing efficient and timely system administration services. During this time, I played an integral role in developing a semi-automated web hosting system that allowed for the seamless setup of new web hosting users, email accounts, and domains through a user-friendly GUI interface. My proficiency in web hosting management enabled me to provide clients with a seamless web hosting experience while ensuring optimal performance and reliability.