Martin Buscaglia Email & Phone Number

Barcelona, Ct, Es

Berlín, Alemania

• Led a global Service Operations team of 10 members, responsible for production support of internally developed applications.• Utilized database systems, Linux environments, automation tools, and tailored monitoring solutions to enhance operational effectiveness.• Collaborated closely with development and business teams to continually improve application performance and reliability.• Ensured seamless operations by developing strategic staffing schedules for 24/7 support, facilitating smooth ticket transfers, and optimizing incident management workflows to meet Service Level Agreements (SLAs).• Coordinated and executed intraday releases, hotfixes, and comprehensive Change Management protocols to maintain system stability and performance while balancing innovation with risk mitigation.• Implemented preventive strategies and conducted postmortem analyses, including Root Cause Analyses (RCAs), to identify and resolve recurring issues.• Enhanced standard operating procedures (SOPs) and applied best practices in risk management to ensure compliance and protect business operations.

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands in more than 100 countries. The Firm and its Foundation give approximately US$200 million annually to nonprofit organizations around the world. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

• Solaris Administration• Linux Administration• Oracle and MySQL DB• Webservers: Apache – Tomcat – Websphere – HIS – Glassfish – SunOne• $Universe Administration

• Solaris Administration• Linux Administration• Process documentation• Jobs/ScheduledTasks management in Control-M

• Performance maintenance on UNIX and Windows servers• Jobs/ScheduledTasks management in Control-M• DB support via SQL/Scripts executions.

• Server administration and maintenance in UNIX platform.• Installation and administration, remotely and locally: AIX, SOLARIS, REDHAT and HP-UX in different versions each.• DPP (Defect and Incident Prevention tasks) • Night – Oncall shifts.• Permanent communication and teamwork with workgroups in Switzerland and India.• Veritas Storage Foundation• Veritas Cluster Servers building, administration, configuration and troubleshooting.• Process documentation.