- Conducting targeted efforts to identify and evaluate potential guests, ensuring alignment with property standards and expectations.- Analyzing and documenting guest preferences to deliver personalized services and enhance satisfaction.- Facilitating the preparation and execution of rental agreements, ensuring clarity and compliance with all terms.- Investigating and documenting rule violations, proposing and implementing corrective measures effectively.- Communicating updates or changes to property and hosting platform rules with team members, ensuring timely and clear dissemination.- Managing damages within properties, handling compensation processes, and implementing preventive strategies.- Overseeing payment statuses, cancellations, and discrepancies, while maintaining accurate records and timely resolutions.- Supervising daily operations, ensuring cleanliness, maintenance, and guest readiness across properties.- Collaborating with team members to assess property needs based on feedback and implementing improvements.- Evaluating guest feedback to identify improvement areas and developing strategies for service enhancement.- Promoting team performance by fostering a supportive work environment and addressing professional development needs.- Managing and coordinating daily, weekly, and monthly operations for property and guest services, ensuring consistent adherence to standards.

- Managing sales channels on platforms such as Booking.com and Airbnb, monitoring pricing and availability, and organizing the team.- Managing guest requests and booking processes, ensuring effective communication by meeting special requests.- Analyzing sales data, identifying opportunities for improvement, and taking strategic steps.- Resolving guest complaints quickly and increasing satisfaction with a solution-oriented approach.- Communicating with guests and sales channels to resolve issues related to refunds, payment disputes, or incorrect reservations, coordinating processes, and providing solutions.

- Supervise daily hotel operations, ensuring smooth functionality across departments like front desk, housekeeping, and maintenance.- Ensure exceptional guest satisfaction by addressing concerns, resolving complaints, and personalizing services.- Recruit, train, and manage staff, fostering a productive and motivated work environment.- Monitor budgets, control costs, and maximize revenue through effective pricing strategies and occupancy management.- Ensure adherence to health, safety, and legal regulations, maintaining a secure and welcoming environment.- Develop and implement strategies to promote the hotel, attract guests, and increase bookings.- Oversee service standards and implement improvements based on guest feedback and operational reviews.- Manage relationships with suppliers and service providers to ensure efficient operations.- Oversee maintenance and upkeep of the property to ensure high standards of cleanliness and safety.- Prepare and present performance reports to stakeholders, highlighting key metrics and improvement opportunities.

- Managing essential booking tasks on platforms such as Booking.com and Airbnb, ensuring pricing and availability are regularly updated.- Responding to guest reservation inquiries, addressing their needs, and providing helpful information to ensure a smooth experience.- Analyzing data from sales channels, preparing detailed reports, and performing basic analysis to track performance and identify trends.- Recording guest complaints and ensuring timely resolution by forwarding issues to the appropriate departments for action.