Buse Kırkağaçlı Kaplan Email & Phone Number

Istanbul, Turkey

• Map, communicate and execute end-to-end customer journey in line with company overall strategies• Monitoring journeys with process KPI’s and applying new projects to built superior customer experience by using consumer insight• Measuring and maximize customer service goals, including: NPS, churn surveys, etc. and identification of critical improvement areas• Define, design and develop processes in line with customer and company needs• Coordinating Customer Immersion events and Marketing Researches• Supporting to boost cross functional work across companies and departments and ensuring with that to enhance the cultural change• Acting as the "Voice of the Customer" in all engagement with all stakeholders while ensuring that CEX principles are at the forefront of everything we do as a business

• Data coordination, preparing reports and analysis (Sales, profitability, portfolio mix, budget and P&L reports; (inventory and pricing analysis, sampling process management, CRM data coordination)• Planning & execution of ATL&BTL, PR plan, POP materials and media planning• Managing product mix, price positioning & cost structure to optimize profit • Coordinating corporate sponsorships & events and executing internal and external communication campaigns• Trade promotion activities; creating and applying campaingns for end-users & distributors• Market research analysis; preparing marketing presentations for new business opportunities

İzmir/Torbalı

School Of Management, Management (Mgmt)

Activities and Societies: CIP SU Bazaar Economy and Management Club

Education record

Education record