• Maintained a standardized macOS upgrade procedure to ensure endpoints receive the latest security updates, leveraging Jamf Self Service and open-source software, in compliance with Information Security guidelines.• Managed required and requested software for macOS devices, including QA testing, package creation, and deployment.• Provided guidance to End User support teams to ensure successful resolution on the first call or deskside visit.• Regularly updated documentation to ensure transparency and support knowledge transfer.• Provided auditing reports and data to comply with FDIC oversight.• Automated ServiceNow and Jamf Pro offboarding process.

• Migrated Jamf Pro on-premises to Jamf Pro Premium Cloud, partnering with Information Security and Networking teams.• Integrated Microsoft Intune with Jamf Pro to enable Azure implementation, Office 365 authentication, and full access to Office 365 resources.• Integrated Splunk with Jamf Protect to enhance SIEM monitoring, detection, and prevention capabilities.• Developed secure zero touch enrollment leveraging Jamf Connect and PingID authentication.• Managed required and requested software for macOS devices, including QA testing, package creation, and deployment.• Collaborated with Information Security to develop and implement CIS Benchmark remediation processes, enabling a successful FDIC audit.• Collaborated with Networking team to integrate Cisco ISE and Jamf Pro, supporting an enterprise-wide ISE implementation.• Worked with Windows Server Engineering to establish and maintain active authentication between macOS endpoints and Active Directory, including the configuration and deployment of root and Active Directory certificates through Jamf Pro.• Developed a standardized macOS upgrade procedure to ensure endpoints receive the latest security updates, leveraging Jamf Self Service and open-source software, in compliance with Information Security guidelines.• Adhered to ITIL processes, including compliance with Change Management procedures for all new and existing technological changes.• Provided guidance to End User support teams to ensure successful resolution on the first call or deskside visit.• Regularly updated documentation to ensure transparency and support knowledge transfer.

• Managed and maintained Mac and Windows devices using Workspace ONE.• Managed conferencing and collaboration applications. • Provided local and remote support to high priority users• Assisted service desk staff with escalations.• Provided support documentation for service desk staff.• Implementation of CIS guidelines and audits for Information Security.• Implemented thin provisioning workflows to improve employee onboarding.

• Developed strategy, design, and implementation for the Apple platform and technology project initiatives, including Google Workspace integration and Zero Touch Onboarding, supporting over 20,000 endpoints. • Collaborated on the detailed technical design, development, and implementation of infrastructure, applications, and services, including Netskope, proxy solutions, and various security tools.• Provided expertise in auditing Apple devices to ensure compliance with Information Security and banking regulations standards.• Provided documentation for service desk staff, and support to high priority users.• Continually research, develop, and provide solutions to ensure that the Mac community has effective and efficient tools to promote positive user experiences.

• Developed strategy, design, and implementation for the Apple platform and technology project initiatives, including Google Workspace integration and Zero Touch Onboarding, supporting over 20,000 endpoints. • Collaborated on the detailed technical design, development, and implementation of infrastructure, applications, and services, including Netskope, proxy solutions, and various security tools.• Provided expertise in auditing Apple devices to ensure compliance with Information Security and banking regulations standards.• Provided documentation for service desk staff, and support to high priority users.• Continually research, develop, and provide solutions to ensure that the Mac community has effective and efficient tools to promote positive user experiences.

• Implemented Jamf Pro along with associated infrastructure.• Developed and maintained the macOS image, software deployment Self-Service, and corporate policy enforcement for over 1,000 endpoints. • Served as a tier 3-4 escalation point for Operations and Support teams. • Collaborated with Information Security teams to implement NIST security guidelines, ensuring compliance with government contract requirements.• Wrote and contributed to project plans, authored engineering level documentation.

• Implemented a clustered Jamf Pro environment resolving frequent crashes and downtime.• Improved client experience by implementing thin provisioning workflow design resulting in successful customizable deployments.• Created a central repository of documentation for engineering and support organizations.• Migrated to a series of redundant web distribution points utilizing Red Hat Linux for software distribution.• Developed and maintained the macOS image, software deployment, patch management and company policy enforcement for over 17,000 endpoints.

• Served as the primary contact for top-level executive support at Expedia and its subsidiaries, offering both onsite and remote assistance.• Crafted detailed and user-friendly documentation for both engineering teams and support staff, enhancing understanding and operational efficiency.• Developed and sustained the macOS image, software deployment, patch management, and enforcement of company policies across more than 1,300 endpoints.• Provided mentorship to both onshore and offshore staff on Macintosh support strategies, including imaging, packaging, deployment, central management, and troubleshooting.• Successfully implemented and maintained Jamf Pro and its global infrastructure, ensuring robust system operations.

• Managed and maintained all newspaper and television broadcast systems. • Implemented and maintained Jamf Pro along with associated infrastructure. • Developed and maintained the macOS image, software deployment Self-Service, and company policy enforcement for over 300 endpoints. • Served as a Tier 3-4 escalation point for the support team. • Implemented a thin provisioning workflow, enabling customizable deployments tailored to specific job roles.• Wrote and contributed to project plans, authored engineering and support level documentation.

• On-site and remote administration of end users and servers in various industries, including advertising, education, music, video, and print publishing. • Provided support for and implementation of print and video workflows. • Charged with deployment and the integration of macOS and macOS Server in heterogeneous environments, including Active Directory domains. • Provided consultation on hardware and software purchases, system configuration and installation of macOS and macOS Server.