Michael Bush Msc Mgt., Pmp Email & Phone Number

Lincoln, On, Ca

Hamilton, On

Reporting to the director, Communicable Disease Control and Wellness, providing leadership and direction to a multidisciplinary team of professional service providers. Utilizing organizational knowledge and vision to provide leadership and direction to all staff within the program, ensuring alignment of program with the City, Public health Services and Board of Health/Council mission, vision, values and objectives. • Ensure provision of services are within the framework of the relevant provincial guidelines, legislation and policies and procedures of the Board of Health. • Providing coordination with community and provincial responders, agencies and the public. • Responsible for the following multidisciplinary teams: Vaccine Cold Chain, Inventory Management, Immunization Reporting / Data Entry.• Overall Objectives of this role included:o Planning and program delivery o Resource management and continuous improvemento People Management and developmento Organizational developmento Customer service delivery o provide leadership in assigned area under the IMS model and coordinates with other City, community and provincial responders, agencies and the public during emergencies.

1 Hughson

Responsibilities include managing specific corporate, departmental and sectional projects and investigations, seeking new methods, systems or techniques to support continuous improvement in the delivery of services to the City and to the public. Accountable for ensuring that project management is delivered through the effective and efficient use of financial and staff resources.Managed specific projects and investigative assignments such as business process reviews, process improvements or re-engineering, implementation of software to support re-designed business processes, cost benefit analysis, benchmarking studies, assessment of service delivery compliance with legislated standards, training and employee development and performance measurement and monitoring frameworks.Investigated, developed, and implemented policy and procedure best practices that enhanced organizational effectiveness creating a more supportive work environment.Provided professional consultation to Health Protection Management teamSpecific Project Work includes: - Lead Project Manager for the completion of the Administration Review in Public Health. Assisted with the identification of opportunities to eliminate non-essential secretarial services and focused on value added support services and improved processes. - Implementation of the Three Card Food Safety Disclosure Project. - Development and implementation of a Policy and Procedure Sustainability plan to meet corporate and department wide directives - Responsible for the development/implementation of the Health Protection Intake Process. - Lead Web Agent for the Health Protection Web Redevelopment Efforts.

Hamilton, Ontario

• Responsible for managing specific cross-departmental continuous improvement projects and accountable for ensuring that project management services are delivered through the effective and efficient use of financial and staff resources.• Accountable for ensuring that assigned projects are delivered with due consideration to the identification and control of project scope, schedule, cost and management of associated risks.• Provided leadership, guidance technical competence, innovative problem solving and results through effective team work.• Using a “best practices” approach I seek new methods, systems, research and analysis to support continuous improvement in the delivery of services.• Working knowledge of Ontario Public Health Standards, Social Determinants of Health, and Personal Health Information Protection Act.• Provided expertise and support for the development of the 2013 Strategic Business Plan.• Specific Project Work Includes:o System Implementations – Panoramao Data Architecture Developments – Performance and Reporting System Projecto Business Process Re-Engineering Projects

Toronto, On / Riyadh Saudi Arabia

• Designed and assisted with system functional and technical specifications, use cases and UML diagrams• Research, analyze, and document business requirements for the development of a high complexity system.• Ensured delivery of business requirements and UI specifications is in the sufficient level of detail that accurately defines the business need within specified solution scope• Manage documentation for project phases• Provide support to the Project Manager in developing and maintaining project timelines• Acting Liaison officer for consulting partners and third party information sources.• Studied and analyzed data models for new/existing data sources

Toronto, On

• Performed web analysis for all online advertising, and website related activities• Analyzed data from online marketing campaigns: user response, web site conversions, feature usage• Provided Advertising Research, Brand Research, Site Utilization• Defined and implemented routine reports • Provided detailed monthly and quarterly results overviews to management• Provided recommendations on improvements of marketing efficiencies and effectiveness

• Conducted process analysis developing business process descriptions, process maps, task and workflow models• Interviewed employees, management and key stakeholders to determine process optimization• Assisted with the process review of all operational activities• Identified issues and areas to improve the efficiency of the business processes• Demonstrated ability to manage and coordinate the planning and development of project deliverables • Developed recommendations and process improvement initiatives

• Assisted with the current state assessment leading to a framework for completing a thorough implementation and risk plan for the future state.• Analyzed, defined, documented and communicated business requirements, use cases and business scenarios.• Helped in the review and design of key business processes though the use of appropriate process improvement methodologies• Developed metrics that provided data for process measurement, identifying indicators for future improvement opportunities.• Conducted organizational studies to evaluate existing processes using document analysis, business process mapping, and task/ workflow analysis.• Investigated and researched current system trends on industry specific solution software• Developed and executed an evaluation toolset to complete an assessment of past success and overall viability of the Legacy System Replacement Vendors• Developed Process Flow Mappings capturing the end to end processes for commercial traning material and user acceptance testing. • Responsible for status reports, team communication and updates to team information database

• Managed software system development and integration though all phases of the project life cycle – analysis, design, development, testing, implementation.• Managed scope, effort/cost, schedule, and quality, while continuously identifying and mitigating underlying risks• Facilitated project meetings with an international team• Carried out requirements gathering sessions with both business units and management• Provided validation of the business requirements; facilitated JAD sessions, weekly checkpoint and status meetings to communicate information back to the project sponsors and project team• Team leader for QA testing. Developed testing plans and procedures for functional testing; Developed and executed the test cases and reported test results • Lead the project team in troubleshooting of problems and defects in all phases of the project• Ensured regular flow of information between the project team by means of M.S SharePoint for document library and collaboration, M.S Outlook, formal and informal briefings sessions, memos, presentations and teleconferences

• Elicitation and documentation of legislation related requirements to be implemented within CIS• Liaised with different business stakeholders to further refine requirements and communicated needs• Administered Change requests within the CIS application • Provided communication between business and technical stakeholders• Developed and maintained project timelines, system specifications, and project coordination• Documented technical and user requirements bridging the gap between the business team and technical team.

Worked with Professors proctoring exams, marking exams and assignments and tutoring students, became a member of the Lakehead Business Faculty Committee, and helped with administrative duties for the re-assessment CMA certification.

I was an instructor for an introductory finance course for second year students and an introductory statistics course for second year students in the Hbcomm program.

Maintained Beer and Wine Production, Training, Inventory Management, and Customer Service.

Msc. Mgt Business, Human Resources

Activities and Societies: Lakehead Business Faculty Committee, Graduate Assistant, Course Instructor, Completed my Msc degree.

Associate Certificate, Business Analyst

Hbcomm Commerce, General Management, Human Resources

Activities and Societies: Member of Business Faculty Committee, Graduate Assistant, Course Instructor

Advanced Diploma In Business Administration, Operations Management