• Working in conjunction with clients to assess their financial needs and employment goals and jointly develop appropriate service plans to meet those goals.• Conducting interviews with clients by phone/in person at various locations such as offices, community centers, City facilities and client's homes• Responding to inquiries from various sources (e.g. agencies, politicians' offices, etc.) to address and clarify client issues in accordance with MFIPPA guidelines• Maintaining current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population• Developing and maintaining relationships with community agencies and organizations in order to communicate legislation, policies and procedures• Participating on internal/external committees (e.g. Local Operations Committees, InterAgency Groups) to enhance client service and business operations• Reviewing and evaluating information to improve Divisional programs and services. Makes recommendations regarding Divisional policies, procedures, forms, etc.• Identifying and evaluating client needs to develop service plans using Ontario Works employment support programs. Advocate on behalf of clients for services in areas of career opportunities, life skills, education, health, housing and community support systems, etc.Ensuring clients' access to all available program benefits• Updating, revising and prioritizing service plans in conjunction with clients in accordance with legislative requirements and in response to changes in client circumstances (e.g. change in legislation, family circumstances, etc.)• Ensuring responsible expenditure of public funds by monitoring and reviewing eligibility, amounts of assistance and entitlement of clients. Makes adjustments to reflect changes in client's status (e.g. medical, employment, etc.) Issues funds to clients. Processes collection of overpayments and negotiates repayment schedules as required

• Conducting outreach to newcomer youth and young adults, especially in Thorncliffe and Flemingdon Park communities, to recruit suitable candidates for Trades Connect program• Developing and maintaining the network of resource professionals for program support• Collaborating and coordinating with Trades Connect partners to develop in-house case management capacity• Providing client intake and assess if additional support may be required• Assisting in monitoring and evaluating client progression through case management plans; conduct crisis intervention as needed• Maintaining record keeping and data entry, including CRM (database) to track client progress, update client profiles and to help identify any wrap around supports required• Assisting in maintaining accurate documentation of service objectives, outcomes, and other services in accordance with established guidelines• Providing administrative support including administration of agreements, training and examinations• Representing the agency at community events and other stakeholder’s activities and meetings and participate in and supports local community events• Supporting and actively engages in TNO’s community development principles and initiatives (derived from current TNO’s Strategic Directions) by actively participating in community development activities including advocacy, outreach and community engagement and empowerment activities• Ensuring that policies and procedures of the agency are implemented and adhered to• Ensuring that service is provided with care, compassion and professionalism.

• Worked with a team to develop the TNO Food Collaborative, finding a space, connecting with community volunteers and stakeholders, and setting up client data management and registration • Developing working relationships with community workers, youth services, mental health services and housing services• Conducting assessments by phone to determine needs and resources of individuals and families to develop a short-term service plan to meet / address their specific needs• Interviewing applicants to determine their eligibility requirements to access food support services, conducting intake, reviewed their files to confirm and verify the information being provided including name, contact information, household demographics and occupation information• Initiating referrals to supports and services to community agencies, City of Toronto programs, and other levels of government to meet client needs• Receiving high volume calls with regards to addressing client needs in a social service setting• Conducting assessments for clients testing positive for COVID-19, providing wraparound services including supports around housing, finances, food and programming for youth while collaborating with Michael Garron Hospital and South Riverdale Community Health Centre • Recording data on Link2Feed on OCMS systems pertaining to clients’ quarantine period, end-date, number of members in household being exposed and health conditions • Providing one-on-one mental health and emotional support for drop-in youth at the food bank • Supporting youth with employment opportunities at the Food Bank as well as in the community, ensuring they are equipped with the necessary skills required to enter into and succeed in the job force • Providing warm internal and external referrals for mental health, education, housing, justice, health and family services for parents and youth accessing food services

• Applied clinical and behavioral knowledge to maintain safety during crisis moments• Planned and executed activities to promote leadership, communication and teamwork development• Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues• Pro-actively conducted outreach out and engage youth in a variety of settings across the community, focusing on the assigned stream• Built long-lasting rapport with youth continuing supports into role as Food Bank Lead• Met with youth in groups and one-on-one to support their development• Worked collaboratively with youth and team members to co-create and implement programming and activities that address their identified needs and support youth-defined goals—including community development activities as identified with youth

• Completed 504 hours at Justice For Children And Youth, a specialized legal clinic focused on the rights of disadvantaged young individuals and youth experiencing homelessness or at-risk of homelessness• Determined the services needed by clients through intake work via phone calls & in-person including collecting client information, reporting to lawyers, and updating data base• Coordinated referrals to supports and services to community agencies, City of Toronto programs, and other levels of government to meet client needs• Worked with clients experiencing homeless or at-risk of homelessness through community agency referrals, shelter referrals, legal resources and educational programs • Advocated for clients' needs by assisting them in representing themselves and presenting views to concerned authorities• Engaged in community development work through law reform and public outreach• Participated in research tasks to better understand the needs of clients to navigate barriers and mitigate stressors

• Completed 336 hours at Aptus Treatment Centre agency in the Kosher Residential Home• Extensive knowledge regarding dual diagnosis (mental health and behavioural delays) while working with clients from the dual diagnosis population• Worked with staff to provide the best possible long-term care, attended medical appointments, implemented person centred care planning into practice, including effective & compassionate care• Maintained clean, safe and well-organized client environment• Developed rapport to create safe and trusting environment for care