• Provide comprehensive information to the public, advising on services available.• Use of sound judgment in taking decisions within establishment procedures for the satisfaction of the customer.• Worked directly with key clients to ensure the exemplary provision of quality and service.• Sort mail according to groups and destination by operating electronic mail-sorting or scanning device.• Assisting in resolving enquiries about mail deliveries and help in delivering mail.

• Prepare government tenders, documents, requirements, reports and product proposals and price quotations.• Process and execute authorizations, substitutions, orders, replacements, credit memos etc.• Develop and redefine the recruitment process to fulfill all vacancies on demand and preparation of annual budget.• Ensure staff adhered to various establishment policies and procedures, hosting educational seminars to disseminate important information.