Currently a student in a summer course at Owens Community College, however, I graduated with AS in Business Administration Concentration class of 2020. The current course I'm in is a business communications course and helps fulfill a BG Perspective Curriculum Requirement at BGSU. I've been awarded the prestigious Thompson Transfer Scholarship. This incredible opportunity covers $20,000 of my education as I accomplish my next goal, a 4-year degree in Business Analytics and Intelligence.

Worked with the team to sort incoming returns during peak tax return season, Reviewed returns for accuracy, Reconciled business returns while solving inaccuracies per tax department policies, Separated individual and business tax returns into proper categories, Processed and filed returns efficiently using custom software set up specifically for the city.

Project consisted of locating or, if not found, creating records in NetSuite and transferring data from Excel spreadsheets into database records, Editing and completion of records that were missing crucial information, Research of missing demographics using Chrome and Internet Explorer browsers, LinkedIn and online applications, Entry of Stormwater trade show customer data into the database.

Processed logistical data and uploaded customer shipment data into a logistics system on the Marathon Petroleum internal share site. Performed alpha and numeric data entry, scanned and printed excel spreadsheets, Point of interest; originally offered a six week position although the direct supervisor acknowledged excellent work ethic and team cohesion resulting in extended tenure.

Counseled patients, medical office staff and physicians on specialty pharmacy reimbursement requirements, Assisted callers in finding and downloading our online application for Exjade (specialty drug in closed distribution), Quality reviewed applications to verify complete and obtained any missing information from medical offices via fax or phone, Verified insurance information with patients, medical offices and pharmacists to insure timely processing, Sent patient cases to specialty pharmacies utilizing Enterprise Patient Plus software, Researched denials and shipment status for orders outside of the target shipping window, Professional service and follow up in all aspects of product flow from initial application to specialty pharmacy medication shipment.

Patient Account Representative: Professional customer assistance through inbound/outbound dialer and manual calls from patients, hospitals, Medicare/Medi-cal reps, commercial carriers, Workman's Comp & medical offices, Utilization of ProdBay MS-4 (AS-400), Medi-Tech, Cirrus, Passport and Chartmaxx apps simultaneously, Checked eligibility real time and re-submitted claims when necessary to Medicare, Medi-cal, commercial and workman's comp carriers, Updated demographics, Input and/or corrected insurance information, E-cashiering of credit/debit card payments, Carefully set up auto-pays and payment plans, Clearly explained explanation of benefits (EOB's), hospital billing and payment plan guidelines, Crafted and sent correspondence to patients for payment plans, Notated patient accounts, Ordered and sent itemized statements while rigorously verifying HIPAA prior to release of any personal health information. Accounts Payable Clerk: Various data entry and letter compilation projects using Pathways Materials Management (PMM software app), Completed projects using Microsoft Word and Excel for both accounts payable and accounting departments, Located and sent back-up vendor checks to internal and external destinations through fax and copy machine converted pdf and word files, Attachment of purchase orders and accounts payable hard copies to pre-existing files, Creation of new vendor files. Filing of vendor/customer back-up checks & refunds, Payroll Department Project: Space allocation in the Redwood City location was slated for reorganization due to the economic necessity to combine Southern and Northern California payroll departments, I came on board and fit right into the team quickly understanding the goal and eager to complete it, We color coded and re-filed departmental documentation through sequential alpha and numeric filing, The project successfully re-organized the client work space while increasing productivity.

Utilization of Brightree, Strategic AR, Medi-force, Microsoft Word & Excel, and medical billing software, Conducted collection calls to patients, Followed up with insurance payers for status on unpaid claims, Resolved a variety of billing issues by telephone and in writing to insurance payers and patients, Submitted insurance claims to commercial carriers, workman’s comp, Medi-Cal & Medicare on CMS/HCFA 1500 forms via hard copy and electronic submission, Reviewed denied explanation of benefits and resubmitted claims as necessary, Clearly explained medical documentation during phone inquiries from hospitals, medical offices, doctors, patients and insurers, Responsible for posting patient payments, account adjustments and payment plans, Entered and posted the patient deposit on a daily basis, ICD-9 and CPT coding proficiency.

Verified eligibility and researched claim status through inquiries to Blue Cross/Blue Shield, Aetna, Cigna, and common commercial carriers within the industry, Applied and entered proper HCPCS modifiers to CPT codes while aligning ICD-9 diag codes for medical necessity, Completed and submitted CMS-1500/UB-04 claims electronically and on paper for multiple specialties, Contacted Medicare/Medicaid for claim status, Utilized aging reports and online commercial/state/federal resources for claim tracking/resolution.

QA of rugged laptop computers, Data Entry into Word, Excel and Outlook applications for description and resolution of quality concerns. Quality inspection of new product and field service units for tolerance into company specifications. Advised changes when necessary to written and online quality documentation to increase overall quality. Interfaced regularly with Quality team and Quality Engineers suggesting ideas for increased production or enhanced quality. Referred to our SharePoint application for location of some quality data. Counseled with Leads and Supervisors in decisions that could not be properly assessed with the tools (online, written and measuring devices) that we were given to perform our duties as standard operating procedure. Use of templates, gauges, metric ruler, calipers and basic hand tools during inspection processes. Verification of traveler configurations, software versions and custom order features.