Ronald Ciampi Email & Phone Number

Picatinny Arsenal

• Provide advice and guidance on a wide range and variety of complex IT issues. • Conduct analyses and makes recommendations for the resolution of complex IT issues and problems.• Evaluate and recommend adoption of new or enhanced approaches to delivering IT services and training.• Develop and manage courseware and other training materials to support complex Enterprise Resource Planning applications.• Provide guidance and assistance to instructors and students as needed.• Develop training curriculum that addresses the developmental needs of the workforce concerning Enterprise Resource Planning applications.• Conduct SDLC Test Readiness and Testing of new applications and enhancements.• Perform the above utilizing Captivate, uPerform, SharePoint, ServiceNow, Teams, SABA LMS, SAP, ECC, BusinessObjects, SAFe.

Parsippany, Nj

• SAP Certified Instructor of – SAP BusinessObjects Web Intelligence, Information/Universe Design tools, Crystal Reports and SAP Dashboards/Xcelsius courses, all levels, all versions.• Technical Writing of Custom Training Material and e-Learning solutions using Adobe Captivate, TechSmith Camtasia and SAP WPB Producer for Tutorial Videos.• Plan, Develop and Conduct Soup-to-Nuts training programs for clients of SAP Web Intelligence 4.1 utilizing BEx, SAP Workforce Performance Builder and SAP SuccessFactors.

Jersey City, Nj

• Authored, Developed and Delivered Custom BusinessObjects Training Content and Instruction.• Sold and Managed Training Engagements.• Authored Sales, Marketing and Custom Training Materials.

• Developed and Executed System Test Scripts for New Proprietary Application.• Designed, Authored and Conducted Training Program and Materials for New Product Launch.

• Organized and Conducted Domestic and International Training for Cognos, Business Objects and Lucent Technologies Proprietary utilizing WebEx, NetMeeting and Adobe Captivate.• Authored Integrated System and Unit Test Plans for New Software Releases, Developed and Performed Functional and Regression Case Testing adhering to SEI III CMM SDLC.• Published Web-Help and Course Manuals utilizing RoboHelp and FrameMaker.

• Conducted Corporate Software Training - Beginners through Advanced levels of Microsoft Word, PowerPoint, Excel, Windows 95/NT, and Outlook.• Authored Training Manuals, Course Outlines, Help Desk, Tech. Support, Train the Trainer.• Prepared Semi-Monthly Payroll and Benefits Administration for 150 associates on Ceridian and ADP Payroll Software.

• Performed Job Order Marketing, Cold Calls, Mailings and Recruiting.• Performed Interviewing, Reference Checking, Candidate Presentation and Follow Through.

• Preparation, Consolidation, Analysis, Presentation and Corporate Submission of Full Monthly Financial Statement Package including Balance Sheet, Cash Flow, Income Statements and Intercompany.• Sales, Revenue and Expense Analysis/Forecasts for Majority of Regional Field Offices.

Preparation of Financial Statements, Income/Expense Summaries and Budget Variances.

Bachelor’S Degree, Accounting; Business Administration

Associate’S Degree, Business Administration And Management, General, Magna Cum Laude