Handled all front office and customer service relations, including work orders, billing and invoicing.Successfully built and managed database for Customer Relations Software: ZOHO CRM to keep records of new leads and follow up on existing customersCalculated and entered payroll and employee information for processing with Ace Payroll for a staff of 24.Interviewed and screened prospective office and warehouse employeesManaged shipping, both local and international. Accurately conducted accounts receivables/collections and sales reportsCoordinated company events and sponsorship events within the yachting community

One of the top 5 sales performers as a retail associate at this location in the clothing department.Successful at advising customers on their personalized purchase options to close the sale while providing excellent customer service by listening to their wants and needs.Drove sales growth through a strong focus on customer service, merchandising, and teamwork.

Facilitators and Clinical Group Leader

Developed and implemented Student Ambassador manual for P.B.S.C.Met and directed in-coming students and staffHandled telephone inquiriesHelped students find available tutoringPrepared administrative and instructional materials as neededMonitored Bulletin Boards for appropriate and up-to-date materialsAssisted with Special EventsMaintaned an effective instructional environment Assisted staff as needed

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Made cold out bound calls to prospective clients