Büşra Yaman Akgül Email & Phone Number

İstanbul, Türkiye

• Hemington and Knitss brands;
• Customer behavior, basket analysis and customer analytics
• Provide information to Marketing to implement targeted communications
• Working to win new customers and increase customer loyalty
• Preparing customer-based analyses for sales and store managers, providing analytical support during the campaign design process
• Analyzing customer behavior, creating customer subgroups on a product basis and creating strategies and actions for these groups

• Category control (adding products to the site in the correct category, checking their variants, meeting jira requests)
• Cargo/courier operations (action authority in delivery and return processes)
• Providing internal and external training, preparing salesforce training documents and monitoring efficiency, collecting and documenting requests at project meetings.
• Controlling system-related customer service operations, customer service employee efficiency monitoring, and ensuring CRM studies to increase customer satisfaction and optimize business processes.
• Providing CRM studies to increase customer satisfaction and optimize business processes
• Providing app/web development and supporting the preparation of campaigns by analyzing customer behavior and sales.

İstanbul, Türkiye

• To manage the preparation processes of the product to be published in accordance with the planning.
• Conducting preliminary research on books to be published.
• Examining and correcting publication contents and making them available to the reader.
• Having publications written by writers error-free and in the appropriate language level and preparing visual content in coordination with the typesetting team.
• Ensuring the controls of the prepared products.
• To prepare daily and weekly reports of products that have been checked for publication

Görsel İletişim Tasarımı

Ön Li̇sans, Public Relations, Advertising, And Applied Communication