Büşra Yoltaş Email & Phone Number

İstanbul, Türkiye

İstanbul, Türkiye

• Responsible for process management within organizations having over 1,200 employees.• Responsible for operational readiness of all Etiya products before going in to live.• Responsible for implementation of all operational processes within MS domain.• SpoC for customers regarding all process & compliance improvement activities.• Responsible for contractual SLA & KPI tracking & reporting.• Ensure that there will be no contractual penalties to be issued through periodic reconciliation & touchpoint meetings with customers.• Increased customer satisfaction by enabling new & automized tracking methods for contract compliance. o For careful monitoring of SLA scores, reports are sent to the relevant groups by e-mail at various periodso Introduced “Major Incident” process where major incidents are classified, announced throughout the company, postmortem reports prepared and root causes fixed which resulted a decrease in service availabilityo Support the delivery of more robust services to customers by redesigning Problem Management process with introducing a new KPI set, new measurement methods and improved visibility within the company resulting in a decrease in repeating incidents. (Reopen rates, Rejected analyzing duration, Problem and Incident status arrangement, error source detection rate)• Engage cross-functional teams to bring about the successful execution of all MS related project objectives.• Provide continuous improvement and development in ETY Jira workflows within the scope of needs in Problem and Change Request management, contracts and MS teams.• Analyzing the needs of new functionalities/products, designing their processes and creating workflows in agreement with the teams and implement them live on the relevant tools.• Creating and updating process documents and making them available to MS teams via Confluence

Istanbul, Turkey

Contribute to the formation of strategies and objectives of the company, make the necessaryanalysis and research • Analysis key account and all merchant data for Multinet-TatlıPara Campaign sales. • Designing campaigns suitable for merchant analyzes and directing them to the field sales team. • Daily, weekly and monthly reporting of TatlıPara sales targets • Prepare periodical sales reports • Preparation and analysis of monthly performance reports. • Transfer and report the reports / analyzes of the data of the Network department requested in the internal projects to the relevant units. • Ensuring control of QlikView documents. • Provide the necessary merchant data and take part in the process in the development of automated sales reports in QlikView.

• Manage fiber feasibility and installation process for corporate customers in Vodafone fixed network projects,• Gather all the data from all operations and field teams on a common platform and transform as knowledge by the shaping the data.• Prepare reports that business units need by doing data analysis.• Analysis and improvement on service management tools and workflow (Emptor)• Update customer and internal stakeholders of implementation progress,• Lead various teams associating different departments as well as multiple outsource suppliers, sales & fixed departments and government institutes.• Proactively managing project scope and priority to ensure that what was agreed to is delivered, • Control, monitor and review progress against the project delivery plans as well as Capex & Opex Budget• Performed reviews within fiber rollout process and suggested changes to improve customer experience by decreasing rollout time• High performer under tough deadlines, meet & exceed expectations according to KPIs and SLAs,• Responsibility mainly consist of Vodafone fixed network enterprise projects such as VF-Shops, Major Banks, Red Fiber.

• Manage all site acquisition activities of 5 regions(reporting, payment list & process, management list,weekly performance meeting...)• Manage payment processing and list control for each region.• Monitoring the status of KPI & targets of regions,• Work with regional site acquisition teams to achieve monthly targets.• Prepare periodical site acquisition reports to Site Acquisition Manager (New Site Lists, Total Management List, Renewal List, Payment List)• Assist to Regional Site Acquisition Manager for outsourced companies’ contractual KPI and Target creation and track the achievements on weekly basis.• Controlling Capex & Opex Budget• Using, controlling and managing the purchase order process (bonus, allowance etc.) of outsource companies with relevant SAP codes• Controlling of renewal contracts between the targeted increase limits, in targeted timeline.• Site sharing program performance follow up and create new opportunities to increase site sharing in regions.• Handle administrative details relevant to evaluating and selecting a prospective sites

• Preparing performance reports of vendors as weekly and monthly• Making design changes and improvement for vendor management model in accordance with the needs of Vodafone Turkey.• Establish the proper communication channel and information flows between regions and central functions.• Ensure that all contracts with the suppliers support the needs of VF Central Rollout.• Manage and monitoring of Mobile Base Stations operations•Process design on service management tools and workflow (Maximo - new tool)

Technical Service Hardware Intern 08/2013 – 09/2013• Devices’ feature and version validation• Repair of technical failures• Replacement of damaged parts in the product• Find out whether the damage is the user or the production fault

Bachelor'S Degree, Computer Engineering

% 50 Scholarship (OSYM)

Business Analysis Methodology, Modeling Techniques And Test Management Certificate Prg.

English Summer School

Computer Engineering, %50 Scholarship (Osym)

Hazirlik ve 1. Siniftan sonra Kadir Has Universitesine gecis

Education record