Michael Bussard, Itil V3, Ccna Email & Phone Number

United States

Waterford, Michigan

Waterford, Michigan

Workstation Support for Oakland CountySupports 4000+ end user devices, including Iphones, and IpadsSupports LAN connectivity issues.Supports Faxing Utilities Mcafee Support / Virus RemovalTools Used:Configuration ManagerActive DirectorySolarwinds IPAMMicrosoft SCCMBelarc

Pontiac, Michigan, Usa

Pontiac, Michigan

Part of Day – to – Day service delivery team to Owens Illinois.Organized Change management activities for application upgrades, monthly patch cycles, and new server builds.Led a project to Downgraded a series of MSSQL databases from Enterprise to Standard which saved our client $200,000 in license renewals.Provided Incident management support when Severity 1 or 2 cases arose. Would lead call and war-room sessions with offshore support teams to resolve these issues.Currently manage an offshore team that provides SCCM packaging for our client. The successful project has currently generated more than $300,000 in revenue.Responsible team member for updating and keeping current our Configuration Management Database for the Client team.

Pontiac, Michigan

•Provided level two help desk support to Procter and Gamble employees worldwide.•Was a liaison between the call center and other IT vendors.•Single point of contact and subject matter expert for remote support services •Supported VPN Client Issues •Supported LAN/WLAN Connectivity issues•Supported I-Pass WLAN management services•Supported Outlook functions related to archiving emails, profile creation, and connectivity issues.•Supported SecureID Tokens.•Supported the removal and prevention of computer viruses.•Provided Internet Troubleshooting and Maintenance.•Provided support for Subject matter expert calls related to Windows 7.•Reviewed critical tickets created by other call center agents.•Provided agile and comprehensive training to new agents.•Met and exceeded on a daily basis statistical quotas for first call resolution, call handle times, and quality assurance surveys.

Pontiac Michigan

Technical Consultant Work to Hewlett Packard Enterprise Services. Please see job Duties under Hewlett Packard employement.

Coordinated with full time staff on requirements analysis and deployment of current technology projects; Staff on new technology projects as they roll out into daily useProvided IT end user support for the parks and recreation departmentSupervised 100 staff and Operations at Oakland County Parks and Recreation "Red Oaks Water-park" , a facility that has generated more then one million dollars in yearly revenue.Supervised 45 Staff and Operations at Oakland County Parks and Recreation "The Fridge"Directed daily cash management.Trained new staff on daily operations.

Provided IT solutions to hospital staff of the St. John Hospital networkMastered Remote utilities which allowed me to provide quality serviceReinstalled Devices and provided support for over 50 applicationsChanged Active Directory PasswordsChanged Novell PasswordsMastered Remote Utilities associated with Novell.Provided on site desktop support at hospitals during a system refresh project.

A+ Certification, I.T. Certifications

Current Overall GPA 4.0

Bachelor Of Science, Management Information Systems

MIS GPA 3.0

High School Diploma, Hs Studies

Activities and Societies: College Prep course work