Responsible for setting and overseeing the strategy for IT and for defining how Ringler manages information across the organization. As a senior strategist and IT architect enable Ringler to expand its competitive advantage to serve its customers and to improve profitability.

Head of Product for Sedgwick's Mid-Market Absence Management business (Previously York Risk and Careworks Absence). My job is to execute our organizational product strategy (usually enabled by technology). I have responsibility for the strategic development and management of the full product and service offering, business intelligence and new client implementations. I work closely with our senior leadership team to formulate and execute the business strategy and prioritize new offerings as well as innovation of our current products. I provide subject matter expertise and thought leadership to the sales and account management organizations. In Absence Management, we manage FMLA, state and company leaves, ADA accommodations and disability claims as a third party administrator. My team consists of product managers, IT portfolio manager, project managers, business analysts, data and analytics team and communications.

Reed Group acquired Aon Hewitt's absence business December 31, 2015.

Oversee administration of short- and long-term disability programs, FMLA, and leaves of absence (LOA) for wide variety of clients. Drive demand, project lifecycle efficiency, agile product development, business analysis, requirements gathering, and testing/release management. Steer new-hire, remediation, and general training initiatives; partner with audit teams to find training improvement opportunities. Keep apprised of ever-changing regulations/legislation and alert clients to changes. Direct new client implementations, projects, budgets, and platform tests/configurations. Support sales and client team operations. Lead and motivate global, cross-functional team of 125+ to peak performance levels; head Product Development, Project Management, Training, Auditing, Appeals, Best Practices (BP), and Clinical BP Divisions across 4 countries. Supervise Implementation Director, Implementation Technical Director, Best Practices Leader, Medical Director, Behavioral Health Director, Quality and Training Leader, Clinical Best Practices Leader, Business Analysis Leader, and Product Development Leader. Control $10 million budget; manage P&L.Delivered Results:* Consistently exceeded expectations of 60+ major blue chip clients* Achieved $35 million in new sales in 2014, and added another $15 million in 2015 by penetrating untapped markets. Participated in finalist meetings and presentations with clients across North America. * Stabilized an $18 million project to roll out new, market-leading case management platform; converting 60+ clients from dated legacy system. Improved access and capabilities of claims system while successfully managing 360° Absence Solutions Platform.

Directed all shared services, providing direction and strategy to diverse business units. Served as executive sponsor to client teams on behalf of company that caters to every Fortune 500 company. Forged lasting client relationships while selling global and mid-market offerings. Ensured program management, product development, and operational excellence. Optimized sales and $8 million P&L.Delivered Results:* Substantially reduced costs by automating processes and eliminating unnecessary expenses; implemented culture of continuous process improvement.* Ensured SLA fulfillment, case manager accuracy, and comprehensive appeals management. Delivered change management services to clients after improving technology roadmaps, implementations, and general capabilities.* Quickly overcame delivery issues, steered lucrative contract renewals, and strengthened relationships while serving as executive sponsor; acted as escalation point for client problems and led teams to efficiently resolve issues.

Manager, Information Technology (IT) Project ServicesSeamlessly managed software development lifecycle (SDLC) for TAMS application. Drove strategy, developed product road map, refined project portfolio, and balanced business priorities. Directed IT functions for absence management, spearheading strategic projects, systems analyses, and quality assurance (QA) initiatives. Built, trained, and supervised cohesive team of 20 project managers, system analysts, and QA/documentation specialists. Delivered Results:* Created culture of continuous improvement and agile development while introducing new SDLC processes and release schedule. Established metrics, increased accountability, spotlighted sales velocity, and brought order to chaos.

Deftly managed claims project portfolio comprised of major strategic, corporate, and production support initiatives. Drove success of business analyses, technology deployments, and workflow projects. Introduced continuous process improvements, customer service enhancements, and quality control measures. Supervised claims dispatchers and strengthened vendor relationships. Partnered with senior leadership to verify business values, justify strategic alignments, and conduct cost/benefit analysis of planned initiatives.Delivered Results:* Changed SDLC from waterfall to agile methods; clarified IT capacity/velocity while increasing quality and metrics visibility.* Enabled Catastrophe team to map coordinates of insured properties during major weather events by implementing new program. Selected wireless vendor and new claims system, established wireless/mobile offices for all field adjusters, and installed Xactimate property estimation/valuation software. * Established new offices in 5 cities across the country, leveraged emerging technologies, and identified best practices.* Spearheaded operational excellence initiatives in conjunction with Ohio State’s Center for Operational Excellence.* Implemented enterprise-wide project introducing HPExstream fulfillment automation platform.

Transformed business by optimizing resource capacity planning, business prioritization, and workflows. Improved process management, implemented automated desktop functions, and introduced Mobile VPN workflow, which was adopted enterprise-wide.Delivered Results:* Built in-house legal counsel program and saved company $54+ million annually in litigation costs. Led teams of 4-6 in the creation of 4 corporate defense firms.* Negotiated/maintained $2 million wireless contract and skillfully managed wireless/mobility program for field personnel.

Managed team of 52 highly productive employees while improving quality, increasing capacity, automating processes, and minimizing headcount. Introduced cutting-edge GAINWeb system for remote application processing. Delivered Results:* Cut $2+ million in labor costs by optimizing efficiencies and eliminating 50 of the 52 positions.

Directed 2-state, $40 million territory while supporting 50 independent agents. Optimized profits, mitigated risks, and kept team current with paperwork and underwriting approvals.