Focused, high integrity, and business savvy IT professional. Proven ability to analyze, prioritize, and complete tasks for enterprise application management, process control, and network support. Strong administration, implementation, troubleshooting, and process improvement skills. Known for a strong customer-focus; able to explain technical concepts to non-technical people. Bachelor’s degree in engineering from the U.S. Military Academy at West Point. Certifications– Microsoft Certified Professional (MCP)– Network+ Certified by CompTIA– A+ Certified by CompTIATechnical SkillsApplications and Systems: Windows XP through 8, Windows Server 2003 and 2008; Microsoft Office Suites XP to 2013 (Word, Excel, PowerPoint, Outlook); MS Visio, MS Project; Symantec (Norton) Ghost, Symantec (Norton) End Point Protection (antivirus); AVG; Novell GroupWise; Adobe Acrobat Standard / Professional; Microsoft remote Desktop; Bomgar; PC Anywhere; BMC (Numara) Footprints; BMC Numara (Track-It); MS SQL Server and SQL Server® 2008 Management Studio; AIMS (Airline Information Management System); Ultramain, Sabre Airline Solutions (CrewTrac, FliteTrac, CrewQual, CrewWeb); WordPress; Citrix, Microsoft Dynamics (Great Plains); VMware Workstation; VMware Center; AVM2000, Sage 50, Symantec Backup Exec 12.5.Hardware: Desktop systems including: Dell, IBM, HP, Gateway; Laptop systems including: Dell, Lenovo, IBM, Compaq, HP, Panasonic Toughbook, Sony, Toshiba; Mobile devices including: iPhone, iPad, Android phone and tablets, BlackBerry, Server systems including: Dell, Compaq / HP (Proliant series); Sun; Network devices including Cisco switches, wireless access points, Net Gear, LinkSys, Cat 5/6 cabling. Data storage: SATABOY RAID.
Listed skills include Process Improvement, Troubleshooting, Windows Server, Networking, and 18 others.