Corey Butler Email and Phone Number
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With over 20 years of experience and demonstrated success in the industry, I bring a driven mind and an innovative problem-solving approach to any team. Among my many talents, is an unmatched ability to lead complex, large-scale projects to the benefit of well-established companies such as Verizon, Cisco, Home Depot, Whole Foods, Cisco, British Petroleum, Mckesson, Royal Caribbean, JMFamily, American Express, Toyota, and Honda,In many of my roles, I have leveraged analytics and a solutions-oriented approach to increase efficiency and customer satisfaction. My reputation as a goal-oriented operations manager is demonstrated by measurable results and consistent recognition for process creation and improvement.- Global Team Management - Director of Operations of Global Fortune 500 and Fortune 100 customer base. (Cisco, Ernst & Young, Unilever, UPS, BT Infonet, Phillips, Verizon Business, United Technologies, American Express, General Motors, DuPont, AON and Procter and Gamble)- Global Supply Chain Management with Trade and Compliance serving customers in 77 Countries providing 4-Hour Tech and Part Replacement for SD-WAN appliances.- 20+ Years leading multiple Operations groups supporting Cisco, Fortinet, Dell, Advantech, Lanner, VMWare, HP/Aruba/ Silverpeak, and Netopia CPE as well as UNIX/Windows Servers- Tier II and III Enterprise Support Manager of MegaPath's SSL Security Operation Center (NOC) managing Juniper, Sonicwall, F5, and Cisco equipment- Create and maintain performance indicators; improving the Customer Experience of the global customer base- Domestic and International Data Center management - Flexibility to manage diverse project types across multiple organizations- Vendor management and relationship building combined with personnel management- Managing teams that have configured, shipped, installed, and proactively supported some of the largest Cisco Deployments for customers like McDonald's and Check into Cash- Experience managing both large and small groups as well as technical skills to isolate and troubleshoot Cisco and Server issues on my own
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Senior Director Of OperationsEndeavor Managed Services Aug 2022 - PresentAustin, Tx, Us
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Director, Network Operations - Service Assurance AmericasGtt Aug 2021 - Aug 2022Arlington, Virginia, Us -
Senior Operations Manager (Ipsoft South)Ipsoft Dec 2016 - Jul 2020New York, Ny, UsIn this role, I oversee operations, staffing, and trending & analysis for the global customer base. I have successfully developed processes and procedures for key clients including McKesson, British Petroleum, The Home Depot, Cisco, Royal Caribbean Cruise Line, JMFamily, Toyota, and Honda.Some significant accomplishments in this role include:• Reduced monthly alert creation by over 55% per customer and implemented a Regional Value Plan to measure autonomic time savings and noise reduction.• Developed and executed Top-Down Analysis (TDA) process to analyze data, identify automation opportunities, and create standard operating procedures for automation. -
Technical Executive Operations ManagerIpsoft Dec 2012 - Dec 2015New York, Ny, UsIn this role, I served as the Technical Account Manager and subject matter expert for 2000+ Home Depot locations in North America. I successfully managed this relationship and helped grow the business from a few stores to onboarding of all locations as well as their distribution centers and corporate offices.Some significant accomplishments in this role include:• Consistently received perfect scores on quarterly surveys by providing clients with white-glove service in all aspects of the relationship.• Utilized data from Call Quality, ASA, MTTR, and Ticketing Handling Review to create a performance reporting program to analyze quarterly professional assessment, yearly reviews, and customer value contributions.• Principal contributor in the turnaround of the globally distributed Network Operations Center supporting the largest single account which includes the largest installation of both UC and Foundation lines of business.• Increase device under support to its current level almost 70,000 (not including phones)
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Director Ssl Security Operations CenterMegapath Jan 2008 - Dec 2012Pleasanton, Ca, UsHere, I lead the turnaround of the Global Security Operations Center for the company's Fortune Global 500 customer base. I successfully monitored and managed Juniper, F5, and SonicWALL hardware and software in customer data centers around the world.Some significant accomplishments in this role include:• Significantly minimized employee turnover rate and improved employee morale while simultaneously managing large scale staff relocation.• Reduced SOC alert creation by 50% per month by implementing technology-specific polling intervals, standard thresholds, and chronic alert process to pinpoint key problematic sites.Create and maintain performance indicators; improving demands of the global customer base• Improved employee morale reducing turnover rate as well as managing relocation for employees from Seattle to Austin6• Reduced SOC ticket backlog from 1,182 to 49 within a 5-month period• Reduced SOC alert creation from 31,971 per month to 17,440 per month by implementing technology-specific polling intervals, standardizing thresholds, and implementing a chronic alert process to focus on the most problematic sites • Reduced Inbound Call volume 40% by proactively resolving issues and communicating with customers• Above improvements occurred during which time other measurable statistics were increasing:• Increase in users from 300,000 users to over 500,000• Increase in connections from 2,500,000,000 to more than 5,000,000,000• Increase in TB of data through our boxes from 80 TBs to over 337 TBs • Achieved dramatic improvements in efficiency and overall customer experience resulting in 100% CSAT ratings for the department -
Director Network Operation Center & Business AnalyticsMegapath Sep 2003 - Feb 2008Pleasanton, Ca, UsI was a key player in all aspects of start-up expansion and growth. In this role, I managed everything from NOC to supply chain as well, and installations and business analytics.Some significant accomplishments in this role include:• Lead the successful merge of two NOCs into a single ticketing system and creation of a united workflow for both locations• Spearheaded a business analytics group that worked with operations, IS, and PMO organizations to prepare required documents. • Managed 4 groups and 2 24/7 NOC centers in Costa Mesa, CA and in Austin, TX with up to 60 employees, 4 managers, and 2 Business Analysts• Key player in all aspects of start-up, expansion, and growth, including operations, marketing, pricing, conducting sales presentations and demonstrations, staffing, trending and analysis, process and procedure development, proposal writing, and OSS design using ARS and Clarity• Created, developed, and executed process flows; maintained performance indicators; created staff plans for 12/7 and 24/7 support• Incorporated newly merged companies culture, systems, and processes as well as relocated employees from Atlanta to Austin• Integrated activation /installation groups and SCM functions• Reduced NOC ticket backlog from 2,432 down to 458 within a 5-month period• Reduced NOC ticket creation from an average of 1,841 per day to 943 by implementing technology-specific polling intervals and standardizing ticket creation timelines• Created a Business Analytics group that worked with the Operations, IS, and the PMO organization to prepare business requirements documents (BRD’s), define project plans, write system requirement specifications, and delivering project/status to execs as well as to the Ops teams. This team also served as the QA group to ensure successful implementation of any/all initiatives
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Director Network Operation CenterMegapath Apr 2000 - Sep 2003Pleasanton, Ca, Us• Collaborated in start-up of the NOC, including overseeing marketing, pricing, staffing, configuration, proposals, OSS design, and conducting sales presentations, demonstrations and staff meetings with a 2-month period • Implemented BMC agents to Unix and NT servers and developer console configuration • Oversaw PSL script creation to send the appropriate trap information to netcool that contained a node name, IP address and customer name • Acted as technical lead for connectivity, host-related issues, server, application and database monitoring using BMC Patrol • Acted a technology auditor for software implementations and BMC Administrator • Developed server, application and database monitoring products • Appointed Customer Network Engineer for the first WAN Monitoring account (Whole Foods) • Oversaw SOW creation, with the assistance of the legal department • Coordinated Micromuse, Cisco, Ernst & Young, Infovista, Concord, and Stonebridge Technologies for the creation and implementation of NOC software • Supervised successful Pre-Beta program run for the first WAN monitoring customer • Coordinated the evaluation of 4 vendors for the selection of a performance monitoring tool • Evaluated and selected InfoVista and BMC to round-out MegaPath’s monitoring suite of products
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Network AnalystVerizon Business 1998 - 2000Basking Ridge, Nj, Us• As acting supervisor, monitored enabled Novell servers, Windows NT servers, routers, switches, hubs and WINS database • Successfully transitioned the Technical Support Center for 28 remote sites from CA to TX • Key contributor for the ‘Crit Sit’ team, which enabled GTE to be removed from probation • Coordinated vendor technician dispatch for hardware or printer-related issues throughout CA • Provided telecommuter support for the entire country • Oversaw support for connectivity and hardware-related issues, including controllers, terminals, dataBridges, DSUs and circuit-related issues • Handled EPro administration and reporting and coordinated procedures between Tier1 and Tier2 • Developed and maintained notification process • Key player in developing an internal support structure for handling escalations for technical and procedure-related issues
Corey Butler Skills
Corey Butler Education Details
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Texas State UniversityHistory
Frequently Asked Questions about Corey Butler
What company does Corey Butler work for?
Corey Butler works for Endeavor Managed Services
What is Corey Butler's role at the current company?
Corey Butler's current role is Senior Director, Operations at Endeavor Managed Services.
What is Corey Butler's email address?
Corey Butler's email address is co****@****gtt.net
What is Corey Butler's direct phone number?
Corey Butler's direct phone number is +121244*****
What schools did Corey Butler attend?
Corey Butler attended Texas State University.
What skills is Corey Butler known for?
Corey Butler has skills like Data Center, Managed Services, Cisco Technologies, Security, Telecommunications, Voip, Networking, Vendor Management, Mpls, Troubleshooting, Operations Management, Wan.
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