Brian Valentin

Brian Valentin Email and Phone Number

VP of Operations at Lockhart, Morris & Montgomery, Inc. @ Lockhart, Morris & Montgomery, Inc.
Brian Valentin's Location
Richardson, Texas, United States, United States
Brian Valentin's Contact Details

Brian Valentin work email

Brian Valentin personal email

About Brian Valentin

For more than 10 years, I have excelled as a driven leader in operations and production management. Companies look to me due to my keen analytical acumen and a strong record of success in identifying opportunities for improvement and driving positive change. By mentoring personnel in an open and encouraging work environment, I ensure that all business aims are surpassed with professionalism and positivity.

Brian Valentin's Current Company Details
Lockhart, Morris & Montgomery, Inc.

Lockhart, Morris & Montgomery, Inc.

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VP of Operations at Lockhart, Morris & Montgomery, Inc.
Brian Valentin Work Experience Details
  • Lockhart, Morris & Montgomery, Inc.
    Vp Of Operations
    Lockhart, Morris & Montgomery, Inc. Mar 2021 - Present
    Richardson, Tx, Us
  • Lockhart, Morris & Montgomery, Inc.
    Operations Manager
    Lockhart, Morris & Montgomery, Inc. Sep 2018 - Mar 2021
    Richardson, Tx, Us
    As Operations Manager, I am responsible for the overall health of the agency. This includes the development and management of the workforce, process creation, workflow monitoring, and the organization's revenue generation.
  • Lockhart, Morris & Montgomery, Inc.
    Business Development Manager, Healthcare
    Lockhart, Morris & Montgomery, Inc. Jan 2018 - Sep 2018
    Richardson, Tx, Us
    Tasked with the development of the Healthcare business model and sales pipeline, while also holding responsibility for creating the Healthcare Operations Strategy. Which includes coordinating with technology vendors for improved data analysis, establishing a contact management platform, and publishing a medical debt-focused collector training program.
  • Capio
    Vice President Of Operations
    Capio Aug 2016 - Nov 2017
    Lawrenceville, Ga, Us
    As the Vice President of Operations, my duties expanded to greater P&L responsibility, managing client relationships, and process refinement for a privately held healthcare debt buyer. In this role I was successful in increasing gross profit by 12%, increasing the efficiency of the labor force, and creating recovery strategies for 73 separate debt purchase portfolios and 4 contingency clients. My operation consisted of 3 separate departments, 7 managers, 4 supervisors and 80 FTE's.
  • Capio
    Director Of Operations
    Capio Feb 2010 - Aug 2016
    Lawrenceville, Ga, Us
    As Director, I worked closely with cross-functional workgroups to support business development. I closely monitored KPI's to measure performance and discover opportunities for process refinement. My skills development programs helped to facilitate growth of the labor force by 300%, done so while keeping employee attrition rates to a minimum. As a firm believer an employee-first culture, my leadership was instrumental in the organization being awarded "Best Places to Work in Collections" for 5 consecutive years.
  • Capio
    Production Manager
    Capio Jul 2009 - Feb 2010
    Lawrenceville, Ga, Us
    In this role I managed a team of 10-15 FTE's, analyzed company and agency call statistics, devised improvements to account workflow, and created KPI reports. In addition, I managed an ADS for two offices that made a combined 3M+ calls monthly, created a work queue system for 25 separate calling campaigns, and developed training programs for the collections staff.
  • Law Offices Of Mitchell D. Bluhm & Associates
    Production Manager
    Law Offices Of Mitchell D. Bluhm & Associates Mar 2008 - Jul 2009
    Originally hired to build the foundation of a startup law office collection agency. Here I recruited talent for vital roles within the operation, managed a team of 10-15 FTE's, created dialing campaigns and assessed trends to monitor strategy effectiveness. I also created KPI reports in advance of broader corporate aims to support growth beyond the startup phase of development.
  • West Asset Management
    Collection Manager
    West Asset Management Dec 2001 - Mar 2008
    As Collection Manager my responsibilities included managing a team of 12-18 FTE's, growing their skill base, improving agent efficiency, keeping my team educated on regulatory changes and creating a winning culture. My performance in this role led to a special training assignment that dealt with the lowest performing staff in the office. I was tasked with identifying the root cause of the performance issue and correcting by way of skill enhancement, employee engagement and improving morale.

Brian Valentin Skills

Team Building Leadership Call Center Accounts Receivable Operations Management Third Party Collections Fdcpa Tcpa Collection Strategy Call Centers Training Team Leadership Coaching Negotiation Revenue Cycle Leadership Development Process Improvement Skip Tracing Selling Strategy Portfolio Management Customer Retention Executive Management Financial Analysis Payments Hipaa Revenue Cycle Management Strategic Planning Healthcare Management Sales Contact Centers Business Process Improvement Business Development Vendor Management Customer Relationship Management Forecasting Customer Service Financial Services Budgeting Start Ups Finance Communication Cross Functional Team Leadership Recruiting Workforce Planning Workforce Development Workflow Management Quality Assurance

Brian Valentin Education Details

  • Grayson College
    Grayson College
    General

Frequently Asked Questions about Brian Valentin

What company does Brian Valentin work for?

Brian Valentin works for Lockhart, Morris & Montgomery, Inc.

What is Brian Valentin's role at the current company?

Brian Valentin's current role is VP of Operations at Lockhart, Morris & Montgomery, Inc..

What is Brian Valentin's email address?

Brian Valentin's email address is bv****@****ail.com

What is Brian Valentin's direct phone number?

Brian Valentin's direct phone number is +190389*****

What schools did Brian Valentin attend?

Brian Valentin attended Grayson College.

What skills is Brian Valentin known for?

Brian Valentin has skills like Team Building, Leadership, Call Center, Accounts Receivable, Operations Management, Third Party Collections, Fdcpa, Tcpa, Collection Strategy, Call Centers, Training, Team Leadership.

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