M-Lab is committed to revolutionizing consumer plastics recycling in the United States by developing innovative products that simplify plastics identification, sorting, and reuse. Our mission is to create practical solutions that address the challenges of plastics recycling, contributing to a more sustainable future.As the Founder and Lead Engineer of M-Lab, I am the driving force behind the company’s vision and operations. My role uniquely combines leadership, engineering, and sustainability, ensuring that M-Lab not only grows and thrives in the plastics recycling industry but also leads the way in developing groundbreaking technologies. You are responsible for setting the strategic direction, overseeing product development, and ensuring the seamless integration of innovative technologies into all aspects of the business.

Streamlined Organizational Processes: Reduced organizational complexity by consolidating multiple software applications from an offshore team in China into a single, locally managed team. Led the transition project from inception to completion, showcasing strong project management skills and the ability to streamline processes for efficiency.Accelerated Software Development: Directed a project to reverse-engineer software, identifying and correcting known defects while also integrating new features. Delivered the project four months ahead of schedule, demonstrating exceptional leadership in software development and project acceleration.Agile Framework and Product Ownership: Managed a yearlong project backlog as a product owner within an Agile framework, effectively prioritizing and adjusting tasks to meet changing needs and deadlines. This role highlighted skills in Agile methodologies, backlog management, and the ability to act as a liaison between technical teams and stakeholders.Advanced DevOps Support and Incident Management: Served as the ultimate tier of DevOps support, managing on-call rotations, leading postmortem analyses, and overseeing the change management process. This experience showcases technical expertise, leadership in crisis management, and the ability to maintain high service levels.Data-Driven Decision Making: Developed and managed dashboards and automated reports to accurately report ad impression successes and failures, utilizing KPIs and SLA definitions negotiated with partners and stakeholders. This demonstrates a strong ability to use data analytics for decision-making and to communicate complex information effectively.

Strategic Leadership in Organizational Transformation: Successfully led and unified three different engineering teams into a single, more efficient tools group, taking the helm to streamline our development resources and expertise. This change was underpinned by a key focus on people management, resource alignment, and the facilitation of a high-performance culture.Comprehensive Management of Development Operations: I was the key architect in the redefinition of the team's development operations, which included the unification of performance metrics, the reassignment of team roles and key responsibilities, and the optimization of our development life cycle. This was a major driver in the improvement of our service quality and time-to-market.Visionary Leadership in Development of Automation Tools: As the key leader and chief strategist, I helmed the drive to build a suite of business-critical automation tools for the company’s IP video platform. This drive, which was a game-changer in the time-to-delivery of business changes, was a success due to the use of Six Sigma methodologies, including value-stream mapping, Pareto, and Fishbone diagrams, to root out and address the most time and resource-intensive business challenges.Operational Excellence through Data Access and Visualization Tools: I led the project to build and deliver new data visualization and data management tools, which were a game-changer for the business. This was a big step up in our business's problem-solving and process management, as it allowed for a more real-time and in-depth problem analysis, which in turn, reduced the time to issue resolution.

Unified Leadership During Organizational Change: Successfully led and integrated a team of senior engineers, business analysts, and data scientists through a significant organizational restructuring. This initiative streamlined operations and fostered a collaborative environment that enhanced the team's efficiency and productivity.Innovative Reporting and Transparency Initiatives: Initiated a new quarterly reporting cadence for business partners, providing critical insights into system capacity and developing real-time dashboards for continuous transparency. This approach strengthened partner relationships and enabled more informed decision-making.Strategic Planning and Process Optimization: Overhauled performance goals, clarified team roles and responsibilities, and refined development processes to align with strategic objectives. This optimization ensured a cohesive approach to meeting the organization's capacity management goals.Cross-Functional Collaboration for Financial and Infrastructure Planning: Collaborated closely with engineering and finance leaders to devise and manage annual infrastructure budgets and long-range planning (LRP) updates. Employed machine learning models using Python and R for data-driven forecasting, significantly enhancing budget accuracy and resource allocation.Proactive Outage Reduction and Efficiency Improvements: Implemented advanced forecasting and data reporting techniques, drastically reducing production outages and improving lead times for equipment delivery. This proactive approach minimized downtime and ensured infrastructure readiness to meet demand.Advanced Data Visualization for Capacity Management: Designed and maintained comprehensive Tableau reports and developed Prometheus and Grafana dashboards tailored to business partners' needs. These tools provided critical insights into capacity metrics, facilitating a clear understanding of current versus expected performance and supporting strategic decision-making.

Strategic Leadership in DevOps and SRE: Spearheaded a diverse team of senior leaders and geographically dispersed DevOps and SRE engineers, demonstrating exceptional leadership in managing onshore and offshore teams. Excelled in creating a cohesive and high-performing team environment to support complex, distributed cloud infrastructures.Visionary Deployment and Support of Scalable Cloud Infrastructure: Provided strategic vision and leadership in deploying and supporting a distributed cloud infrastructure that supports 24,000 virtual machines and bare metal systems. Successfully managed resources to support 17,000 linear stream channels, achieving over 8 million weekly linear streams, ensuring EAS alerts reached 100% of the supported footprint, facilitated IP VOD playback of 26 million streams, and managed 3.5 million DVR playbacks, resulting in 90 million recordings. Expertise in High-Level DevOps Support and Incident Management: Acted as the pinnacle of DevOps support for production incidents, leading on-call rotation management, conducting postmortems, and spearheading the change management process. Demonstrated exceptional problem-solving skills and the ability to maintain high service levels under pressure.Innovative Process Improvement through Self-Healing Tooling: Led the development of self-healing tooling to significantly reduce production outages and mean time to recovery (MTTR). Created and implemented a robust change management process, showcasing a proactive approach to minimizing disruptions and enhancing system reliability.Data-Driven Service Level and Process Improvement: Defined key performance indicators (KPIs) and service level agreements (SLAs) in collaboration with key stakeholders. Measured and reported on process improvements and service levels through comprehensive data collection, reporting, and dashboard management. This strategic approach enabled continuous monitoring and optimization of service delivery.

Business Management: Manage the overall operations of the store, including inventory management, financial planning, and budgeting to ensure the store's profitability.Customer Experience: Foster a welcoming and knowledgeable environment for customers, providing expert advice on trail running footwear and accessories.Product Selection: Curate and expand the store's product offerings to cater to the unique needs and preferences of trail runners.Marketing and Promotion: Develop and implement marketing strategies to promote the store online within the local trail running community.Community Engagement: Actively engage with the trail running community through events, partnerships, and sponsorships to build brand awareness and loyalty. Financial Management: Monitor and analyze financial performance, and make data-driven decisions to achieve sales and profitability targets.Compliance: Ensure the store complies with all legal and safety requirements, including employment regulations and health and safety standards.

Led and managed a team of systems and software engineers responsible for technical publications, top-tier application support, and lab infrastructure. Oversaw lab and production build-outs, software release updates, documentation, and infrastructure migrations. Led root cause analysis of critical incidents and report findings to senior leadership. Ensured high availability of lab and production application and infrastructure. Environment: Geographically dispersed national and regional data centers; virtual and physical Linux hosts; DAC, DNCS controllers, and Inband/OOB components supporting video

Designed and integrated cable environments for development and testing of interactive TV applications. Designed, distributed, documented, and maintained core cable set-top and modem development environments, including cable headends, CMTS, and video equipment. Implemented cross-training of base functions for all team members and empowered team through training and coaching. Provided support, problem management, addition of new systems and hardware, and software/OS upgrades and patches. Developed various scripts to streamline repetitive tasks and improve remote system management and monitoring activities.

Managed deployment, configuration, and support to half a million US cable customers. Supported 2 million deployed interactive cable TV software customers in Europe, with interactive TV applications including IP walled garden, out-of-band stock ticker apps, eCommerce applications, and VOD apps. Acted as professional services lead for field deployments in the US. Worked directly with customer engineering leads.