As a Lead Program Manager, I shape our technology team through innovative skill development strategies while collaborating with internal and external partners to enhance talent engagement and development.In this role, industry talent initiatives are benchmarked to drive continuous improvement, and tech-specific training metrics are defined to measure progress. Resources aimed at future-proofing our tech team are developed, and skill gaps are identified to create targeted learning… Show more As a Lead Program Manager, I shape our technology team through innovative skill development strategies while collaborating with internal and external partners to enhance talent engagement and development.In this role, industry talent initiatives are benchmarked to drive continuous improvement, and tech-specific training metrics are defined to measure progress. Resources aimed at future-proofing our tech team are developed, and skill gaps are identified to create targeted learning experiences.Additionally, strategies for engaging external partners are crafted, and collaboration with internal teams ensures a cohesive brand experience.I’m dedicated to advancing technology talent development and engagement! Show less

As Lead Client Engagement Consultant I serve as an interface point for learning and change needs throughout the HQ ecosystem. My expertise is Identifying the most critical gaps andkey moments or transitions that require learning and change. Execute on our service model by-Consulting on learning and change needs and determine the path forward for a sustainable andscalable solution-Curating learning experiences to invest and build new capabilities prioritized with the… Show more As Lead Client Engagement Consultant I serve as an interface point for learning and change needs throughout the HQ ecosystem. My expertise is Identifying the most critical gaps andkey moments or transitions that require learning and change. Execute on our service model by-Consulting on learning and change needs and determine the path forward for a sustainable andscalable solution-Curating learning experiences to invest and build new capabilities prioritized with the LeadershipTeam & HR-Gather insights and data about clients to inform the needs of the future-Manage complex projects and timelines to meet the needs of clients across the HQ ecosystem-Marketing a common portfolio of development tools and learning solutions for impactful educational moments. Show less

Set The Record Straight: Black Lives Matter- Understanding the Movement | DHS | Feb 2021Cultural Sensitivity: Identifying and Celebrating Diversity in the Workplace | NCSEA Ntnl Conf | Oct 2020 Diversity, Microaggressions, and Equity in Child Support (CLE) | MFSRC State Conference | Oct 2020Intent vs Impact Presentation and Workshop | NCSEA National Conference | August 2019Cultural Awareness Presentation and Workshop | MFSRC State Conference | Oct 2018

• Direct training unit responsible for coordinating Learning and Development with the various entities or agencies charged with child support administration, enforcement, and collection • Upskilled training personnel via content cross-training, decreasing programming disruptions • Fostered environment to promote customer-driven interactive programming and content delivery using external software resources• Created and directed user acceptance testing during course creation… Show more • Direct training unit responsible for coordinating Learning and Development with the various entities or agencies charged with child support administration, enforcement, and collection • Upskilled training personnel via content cross-training, decreasing programming disruptions • Fostered environment to promote customer-driven interactive programming and content delivery using external software resources• Created and directed user acceptance testing during course creation, maintenance, and post execution• Change Management Champion, advocate for increased use and acceptance of Continuous Improvement mythologies in government systems. • Survey developer and contributor for Children and Family Services Administration • Lead divisions Annual Child Support Conference program track, including session ideation, development, and technology supportMinnesota Family Support Recovery Council, State Conference, Planning LeadEducation Subcommittee, Former Chair/Current Member, 2018- presentDHS Accessibility Governance CommitteeBlack Women’s Employee Resource Group, Core Leadership Team Show less

-Design, develop and deliver training and e-learning to support Medica’s sales efforts and strategies. -Create effective training for Medica employees, sales brokers, customer service representative and members. -Organize and facilitate new hire on-boarding and refresher training for staff.-Collaborate with vendors and Medica IT to maintain and support training technologies. -Project management while work closely with leadership and SME's.-Provide reporting and ensure that… Show more -Design, develop and deliver training and e-learning to support Medica’s sales efforts and strategies. -Create effective training for Medica employees, sales brokers, customer service representative and members. -Organize and facilitate new hire on-boarding and refresher training for staff.-Collaborate with vendors and Medica IT to maintain and support training technologies. -Project management while work closely with leadership and SME's.-Provide reporting and ensure that all training meets state and federal compliance guidelines. Show less

Site Training & Development Coordinator/Certified Kaizen Blitz Facilitator.-Training of Internal Sales Force in Medical Supply telesales & Reimbursement. -Create and sustain New Hire Training program-Project Management lead for new software & process launches. Also a strong contributor to Change Management Implementation & Control.

Relocated to Minneapolis MN to assist with department transition to EMPI through a company acquisition. -Order management of Fracture Repair, Electrotherapy, Bracing and Fusion healing product lines, 10 million/month business line. -Developed Content & Schedule for Training for new internal staff members during company acquisition of Empi, Inc. -Quarterly Training to external sales staff regarding order initiation and reimbursement requirements. -Bi-weekly Training of EMPI… Show more Relocated to Minneapolis MN to assist with department transition to EMPI through a company acquisition. -Order management of Fracture Repair, Electrotherapy, Bracing and Fusion healing product lines, 10 million/month business line. -Developed Content & Schedule for Training for new internal staff members during company acquisition of Empi, Inc. -Quarterly Training to external sales staff regarding order initiation and reimbursement requirements. -Bi-weekly Training of EMPI and DJO New Hires. Show less

-Managed employee performance, attendance/productivity, provided feedback/solutions to Reimbursement Specialist team-Coordinated speedy issues resolution with payers, patients, field sales consultants and other constituents. -Maintained expert knowledge of government payer guidelines.

-Completed Training of all new team members on clinical data and payor criteria-Processed case load for multiple sales territories-Sustained high level of knowledge of clinical aspects and advantages of Bone Growth Product

-Verified insurance benefits/eligibility, determined patient financial responsibility and provided financial counseling. -Timely logging of daily follow up on order status to ensure correct reporting and placement. -Followed up with insurance carriers and/or third party vendors on pending authorizations, pre-determination, and appeals