Brandi Veigh Email & Phone Number

Louisville, Oh, Us

Wooster, Ohio, United States

Cuyahoga Falls, Ohio, United States

Promoted to key-holder before the end of the 12-week training period.Provided excellent service by building rapport with guests and listening to and delivering on their needs.Helped clients reimagine their space.Used KPIs to create and execute goals.Assisted in training new consultants.

Terraces On The Green, Akron Oh

Conducted needs assessment to recommend, develop, and implement training documents and SOPs.Kept apprised of local market competition and reported to managers.Showcased apartments to prospective tenants and assisted tenants through the leasing process.Evaluated the effectiveness of marketing materials, training documents, and more and recommended changes to improve operational efficiencies and improve sales.

North Canton, Ohio, United States

Noticed gaps in advertising and social media, took the initiative to create a report on the impact of increasing social media presence on the engagement of customers in-store and online to lead to better relationships, quality of life for customers and employees, and the effect on financial returns.Created social media presence on TikTok and Instagram, and increased presence on Facebook.Increased customer engagement online by 150%, bringing in new customers through this medium which increased revenue in the first year by a minimum of $500K.Developed a stable base demonstrated through the successful transition of position to new social media manager who continues to grow the platforms and customer base.

Redlands, California, United States

Temporary administrative assistant for the University Counseling Center. Managed day-to-day operations, scheduling, and customer serviceCreated presentations for the CenterEdited and prepared annual assessments

Redlands, California

Managed coordination and operation of residential services directly and concerning interacting departments (maintenance, student conduct, and more)Updated and implemented a new version of residential softwareCreated and provided training on various software systemsSupervised, trained, and evaluated the performance of the professional staff teamServed as case manager for CARE Team, managed case management teamTranslated critical and everyday messaging to multiple audiences over different platformsDesigned and implemented new structures for hiring.Developed residential curriculums, both overarching and specialized by the communityUsed proven instructional design methodology to orchestrate continuing training for 60+ employees on a variety of topics including including role-based, professional development, and leadership.Conducted onboarding experiences to help integrate new hires and create high-impact teams.Served on committees, Strategic Planning, MLK Day Celebrations, and moreRecruited more than 700 and hired more than 300 personnel into various university rolesParticipated in a 24/7 on-call rotation

Redlands, Ca

Managed daily functions and leadership of a residential communityProvided leadership and supervision to Resident Assistants Heard student conduct cases, implemented education to uphold community standardsAssisted in overall development of residential education model and curriculumAdvised multiple student organizationsOrganized university-wide social events

Redlands, California, United States

Acted as a companion for multiple elderly clientsExperience with clients experiencing mental health concerns such as dementia, paranoia, and depressionExperience with assisting clients with physical needs; sitting, standing, transferring, wheelchair

Newberry, South Carolina

Advised multiple groups of students simultaneously, aiding in budget balancing, recruitment, goal achievementTaught multiple classes on note-taking, studying, and moreManaged budgets of $50-100,000Networked and created contracts for entertainment, catering, and moreManaged the planning, tracking, and evaluation of consumer engagement eventsBecame familiar and comfortable with understanding, implementing, and explaining limitations of laws such as FERPA (Family Education Rights and Privacy Act) specifically as they pertained to residents on campus

Coordinated and led workshops on communication and leadership for undergraduate students. Supervised an apartment houseCreated and conducted training sessions for staff membersDesigned University-wide events such as Welcome Week, Lil’ Sibs Weekend, and many more.

Supervised staff of 15Created week to week schedules for staffCompleted and organized paperworkEvaluated staff member performanceInterviewed and hired new employees

Provided educational events for consumersActed as a knowledgeable university resource for new studentsParticipated in an on-call crisis rotationWrote articles for newsletters "Pete's Pages," and "Pete's Pages for Parents"Served on the Diversity Week Committee

Master Of Science, Counseling & Student Affairs, 4.0

Ba, English

Activities and Societies: Residence Hall Association, Collegiate Challenge