- Business Analysis: Analyzed business needs and identified risks to recommend feasible technology solutions that improved processes, solved issues, and ensured alignment between business and technology teams - Stakeholder Engagement: Co-designed, led, and supported stakeholder engagement efforts across and outside my organization that included business users, data management, accounting, vendors, report end users, and other IT operation & delivery teams. Ensured clear and timely dissemination of information with stakeholders at all levels, ranging from a single individual to 3 dozen+ - Business Requirements Gathering: Elicited, documented then translated requirements into technical specifications to develop, test, and implement IT solutions that enable and align with business goals and business user requirements- Root Cause Analysis: Investigated and identified underlying issues experienced by users and responded with technical solutions to solve problems related to investment product calculations, user reports, financial security/portfolio/bank account configurations, and data flow between IT systems.

- Stakeholder Management: Built relationships with business users, product manager, and senior developer to review risk and impacts of solutions during the software development lifecycle - Business Process Documentation: Created technical & conceptual operational support documents related to business processes, identified scope/parameters of the project, and translated business requirements into automation deliverables - Agile Software Development: Leveraged JIRA and agile software development tools to build, test, and implement automated project deliverables- Automated Process Improvements: Automated 250+ bank account transfers per month and saved over 25+ working hours/month with Blue Prism automation software

- Customer Experience: Served clients and established long-term relationships by identifying/connecting them with an appropriate product or service.- Retail Banking: Identified and assisted banking clients with their daily banking financial needs and goals to provide referrals for deposits, withdrawals, money orders, loans and bill payments, credit, and investment products - Client Risk Management: Leveraged Anti-Money Laundering and Know Your Customer (KYC) standards to engage clients with online banking, account security, and identity theft protection to minimize client and organizational risk

• Proactively engaged with customers and served them with excellent customer service• Operated POS terminal, processed customer payments and achieved daily/weekly sales goals• Resolved inquiries regard Skecher products and orders • Received and maintained stock levels in the back room• Conduct weekly inventory transfers to other store locations