Blake W. Email & Phone Number

Uxbridge, On, Ca

Uxbridge, Ontario, Canada

- Provide assistance to staff with AV setup and troubleshooting.- Serve as the primary point of contact for resolving software and hardware issues.- Create, modify, and configure new user profiles in Active Directory and 365 Admin Console.- Deploy/configure Entra ID configuration profiles and policies.- Responsible for planning, testing, and deploying Windows Autopilot company-wide. - Deliver outstanding customer service to both staff and clients.- Diagnose and resolve hardware issues efficiently.- Install, configure, and maintain network printers.- Troubleshoot software issues and escalate when necessary.- Oversee the management and distribution of software licenses for Autodesk, Adobe, SketchUp, Microsoft, BlueBeam, and PlanGrid.- Collaborate with suppliers and vendors to negotiate and secure the best possible deals for the company.- Assign Teams phone numbers to users as required.- Prioritize and resolve help desk tickets submitted through Freshdesk, ensuring compliance with SLA requirements.- Research new ways to improve I.T. efficiency at the Company.

Uxbridge, Ontario, Canada

Uxbridge, Ontario, Canada

- Responded to customer inquiries regarding sale items, meat cuts, made selection recommendations, and assisted them in locating everything they needed in the store.- Labeled meat merchandise for display in cases, ensured cases were stocked, and rotated products and merchandise to maintain freshness and appeal.- Maintained general sanitation of the department by daily cleaning of the bandsaw, sausage maker, meat containers, meat prep room, etc., to meet the company's cleaning regulations.- Received and unloaded incoming shipments, broke down pallets, inventoried goods, and ensured freshness prior to stocking.- Effectively communicated with customers, co-workers, and management.- Led the team when department/assistant department managers were not present.- Worked in both team and solo environments.- Collaborated with the meat department head and assistant store managers for ideal product placement and merchandising standards to push meat sales.

Uxbridge, Ontario, Canada

I managed the meat department for approximately 5 months. Here were some of my responsibilities:- Ensured the department followed proper auditing procedures and was company-compliant.- Participated in weekly department manager meetings.- Reduced shrink and increased sales via rotation, executing company promotions, and proper staff training.- Created colleague schedules and ensured there was proper coverage throughout the day, night, and on holidays.- Interviewed candidates and made selections.- Trained new colleagues and engaged in one-on-one meetings with colleagues every month.- Followed directions from the store manager and assistant store managers.- Ensured enough product was booked to properly maintain displays and keep up with customer demand, especially during holiday times.

Whitby, Ontario, Canada

During my tenure at DDSB, I provided I.T support to DDSB Elementary Schools, Secondary Schools, and the board office. Some of my work included, but not limited to:- Assisted the DDSB@Home team in conducting Chromebook swaps in the morning and afternoon at the Education Center in Whitby.- Disinfected and tested Chromebook devices prior to distribution to DDSB@Home students.- Assisted students, parents, and teachers with their I.T-related questions.- Ensured teacher ILP devices were configured and synced appropriately to the DDSB network.- Managed Chromebook device tracking using ServiceNow.- Assisted the assets team by testing laptop chargers and headsets.I have also assisted in a number of projects with the Durham District School Board such as Chromebook Distributions, see Projects below.

Advanced Diploma, Computer Technology/Computer Systems Technology

Synopsis of the Main Courses taken: Computer Systems Hardware/Software: troubleshot desktop pcs, laptops, disassembled, reassembled pcs.

Ccna Security

A course where we were introduced to CCNA Security content including but not limited to, using views, NTP configuration.

Network And System Administration/Administrator

This course touched on the topics covered in the CCNA including, but not limited to, routing protocols (RIPv2, OSPF, EIGRP, etc) STP.

Ontario Secondary School Diploma