Brenda Walker Email & Phone Number

Omaha, Ne, Us

I am accountable for leading a team of 7-10 Customer Success Managers to oversee the entire customer success function – including strategic planning, goal setting, talent development, client relations, project management, data analysis, and reporting. To carry out my mandate, I partner with cross-functional sales, operations, and product development, spearheading efforts to provide a highly differentiated and frictionless customer experience.Some of my key contributions include:➥ Design a customer success strategy aligned with organizational priorities and business goals. ➥ Ensure staff are fully trained, supported, and optimally positioned to deliver sustained value for the company and its customers.➥ Provide coaching and mentorship to close knowledge/skill gaps.➥ Set clear goals and priorities for the team.➥ Hold team members accountable via periodic performance evaluations.➥ Provide project oversight, ensuring adherence to high standards of customer service excellence.➥ Serve as go-to resource for clients, providing guidance in the areas of problem solving, requirements, options, and costs.➥ Strengthen client relationships by providing information and recommending new, high-potential opportunities to deliver strong customer value.➥ Drive continuous improvements to client-facing processes and policies as key member of the agile Ways of Working team.➥ Orchestrate the development of customer forecasts; train teams in forecast file usage best practices.➥ Routinely identified and capitalized on opportunities to expand the customer base. ➥ Employed a relationship-based approach to retain high-end customers with annual revenue exceeding $2M.➥ Improved the quality and integrity of sales data to provide greater clarity in monthly and quarterly business reviews.➥ Instituted best practices from 4 corporate acquisitions for a more unified approach.

Omaha, Ne, Us

Between 2021 and 2024, I drove sales of Cohere Beauty products, designing key strategies to achieve financial targets. I managed and maintained client relations while working with cross-functional teams to develop innovative products and iterate existing product lines.I also managed and administered a $130M budget across 2 facilities.

Blackfriars, London, Gb

TIGI Hair CareBetween 2020 and 2021, I provided ongoing project oversight to track team progress and ensure compliance with stringent launch and promotional schedules across diverse customer segments.Some of my key contributions include:➥ Managed operations (including processes, policies, and systems) to improve efficiency and client satisfaction.➥ Steered the division through a challenging pandemic climate by instituting improved project tracking and documentation practices. ➥ Instrumental in a brand refresh, facilitating a successful new product launch via improved packaging.

Blackfriars, London, Gb

TIGI Hair CareAs Channel Marketing Manager, I was tasked with developing customer-specific programs to fuel business growth. I led cross-functional assignments to meet customer needs and translate brand initiatives into value-added programs. I also orchestrated sell in and sell through for customers to minimize on-hand inventory

Amsterdam, North Holland, Nl

Customer: Beauty Systems Group (OPI Nails and ghd Styling Tools)I joined COTY in 2015, where I led a 4-member team to onboard and integrate a newly acquired company (ghd) while developing strategic growth initiatives for OPI. I developed promotional and sales initiatives to ensure the organization’s continued growth and profitability. I also managed sell in and sell through for customers.Some of my additional contributions include:➥ Managed and administered an annual promotional and marketing budget.➥ Developed standardized processes governing marketing, inventory management, and sales for Cosmoprof.➥ Segmented, targeted, engaged with, and converted prospective salons and spas into brand-loyal clients.

Denton, Texas, Us

Between 2008 and 2014, I led a team of 7 Category and Brand Managers to orchestrate merchandising efforts across 5+ categories of beauty products. I collaborated with 3K+ stores, working with buying, category management, and brand management teams to optimize in-store displays, improve the effectiveness of merchandising processes, maintain exceptionally high store service levels, and drive brand innovation.Some of my key contributions include:➥ Instrumental in successfully launching OPI Nail Lacquer across all 3K+ stores.➥ Optimized merchandising procedures, set up displays, and developed multiple Plan-O-Guides to maximize sales potential.➥ Worked with manufacturers on production forecasts including the sourcing of display racks for stores.

Denton, Texas, Us

Between 2008 and 2013, I oversaw category management efforts (including inventory control, merchandising, forecasting, and vendor negotiations) across 5-6 categories. I created and maintained Plan-O-Guides for all 3K stores to accelerate in-store sales.Some of my contributions include:➥ Developed and maintained forecasts for overseas vendors to avoid backorders.➥ Managed ~45 hair category brands (private label, control label, and branded).➥ Maintained seasonal items for in/out promotions.➥ Led vendor negotiations to secure competitive payment terms, discounts, and allowances.➥ Managed inventory control processes across 3K + stores and 6 warehouses.

Bachelor, Business Management

Education record