Brenda Walker Email and Phone Number
Brenda Walker work email
- Valid
- Valid
- Valid
- Valid
Brenda Walker personal email
- Valid
Brenda Walker phone numbers
➥ I am a resourceful, driven, and focused professional with a seasoned customer success background, a history of maintaining and strengthening client relations, and a talent for aligning teams around common goals. I combine over 26 years’ experience providing customer success oversight, vision, and direction for multiple high-profile organizations; delivering a highly differentiated customer experience that fosters brand-loyal clients; shaping top-tier teams of customer success personnel through on-the-job training, coaching, and mentorship; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization.➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and inspire her team. I have the ability, expertise, and coaching skills to drive my team to success.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively.➥ I am an effective listener who absorbs information like a sponge and doesn’t rush client interactions to close a deal. Rather than treat clients as a means to an end, I handle each one with patience and understanding. I listen to each customer’s goals and pain points so I can better align their needs with what I’m offering. This makes each customer interaction more relevant, meaningful, and solutions oriented.☛ Key Skills ☚ ✦ Strategic Planning & Execution✦ Project Management & Oversight✦ Customer Experience (EX) Optimization ✦ Revenue Generation✦ Customer Engagement & Retention✦ Cross-Functional Collaboration✦ Analytical Problem Solver✦ Team Leadership & Development✦ Top-Tier Communication Skills✦ Relationship/Partnership Building✦ Process Improvement & Optimization
Cohere Beauty
View-
Director Of Customer SuccessCohere Beauty Apr 2024 - PresentOmaha, Ne, UsI am accountable for leading a team of 7-10 Customer Success Managers to oversee the entire customer success function – including strategic planning, goal setting, talent development, client relations, project management, data analysis, and reporting. To carry out my mandate, I partner with cross-functional sales, operations, and product development, spearheading efforts to provide a highly differentiated and frictionless customer experience.Some of my key contributions include:➥ Design a customer success strategy aligned with organizational priorities and business goals. ➥ Ensure staff are fully trained, supported, and optimally positioned to deliver sustained value for the company and its customers.➥ Provide coaching and mentorship to close knowledge/skill gaps.➥ Set clear goals and priorities for the team.➥ Hold team members accountable via periodic performance evaluations.➥ Provide project oversight, ensuring adherence to high standards of customer service excellence.➥ Serve as go-to resource for clients, providing guidance in the areas of problem solving, requirements, options, and costs.➥ Strengthen client relationships by providing information and recommending new, high-potential opportunities to deliver strong customer value.➥ Drive continuous improvements to client-facing processes and policies as key member of the agile Ways of Working team.➥ Orchestrate the development of customer forecasts; train teams in forecast file usage best practices.➥ Routinely identified and capitalized on opportunities to expand the customer base. ➥ Employed a relationship-based approach to retain high-end customers with annual revenue exceeding $2M.➥ Improved the quality and integrity of sales data to provide greater clarity in monthly and quarterly business reviews.➥ Instituted best practices from 4 corporate acquisitions for a more unified approach.
-
Sales DirectorCohere Beauty May 2021 - Apr 2024Omaha, Ne, UsBetween 2021 and 2024, I drove sales of Cohere Beauty products, designing key strategies to achieve financial targets. I managed and maintained client relations while working with cross-functional teams to develop innovative products and iterate existing product lines.I also managed and administered a $130M budget across 2 facilities.
-
Operations LeadUnilever 2020 - 2021Blackfriars, London, GbTIGI Hair CareBetween 2020 and 2021, I provided ongoing project oversight to track team progress and ensure compliance with stringent launch and promotional schedules across diverse customer segments.Some of my key contributions include:➥ Managed operations (including processes, policies, and systems) to improve efficiency and client satisfaction.➥ Steered the division through a challenging pandemic climate by instituting improved project tracking and documentation practices. ➥ Instrumental in a brand refresh, facilitating a successful new product launch via improved packaging. -
Channel Marketing ManagerUnilever 2018 - 2020Blackfriars, London, GbTIGI Hair CareAs Channel Marketing Manager, I was tasked with developing customer-specific programs to fuel business growth. I led cross-functional assignments to meet customer needs and translate brand initiatives into value-added programs. I also orchestrated sell in and sell through for customers to minimize on-hand inventory
-
Senior Account ManagerCoty 2015 - 2018Amsterdam, North Holland, NlCustomer: Beauty Systems Group (OPI Nails and ghd Styling Tools)I joined COTY in 2015, where I led a 4-member team to onboard and integrate a newly acquired company (ghd) while developing strategic growth initiatives for OPI. I developed promotional and sales initiatives to ensure the organization’s continued growth and profitability. I also managed sell in and sell through for customers.Some of my additional contributions include:➥ Managed and administered an annual promotional and marketing budget.➥ Developed standardized processes governing marketing, inventory management, and sales for Cosmoprof.➥ Segmented, targeted, engaged with, and converted prospective salons and spas into brand-loyal clients. -
Director Of Merchandise PlanningSally Beauty 2013 - 2014Denton, Texas, UsBetween 2008 and 2014, I led a team of 7 Category and Brand Managers to orchestrate merchandising efforts across 5+ categories of beauty products. I collaborated with 3K+ stores, working with buying, category management, and brand management teams to optimize in-store displays, improve the effectiveness of merchandising processes, maintain exceptionally high store service levels, and drive brand innovation.Some of my key contributions include:➥ Instrumental in successfully launching OPI Nail Lacquer across all 3K+ stores.➥ Optimized merchandising procedures, set up displays, and developed multiple Plan-O-Guides to maximize sales potential.➥ Worked with manufacturers on production forecasts including the sourcing of display racks for stores. -
Senior Category ManagerSally Beauty 2008 - 2013Denton, Texas, UsBetween 2008 and 2013, I oversaw category management efforts (including inventory control, merchandising, forecasting, and vendor negotiations) across 5-6 categories. I created and maintained Plan-O-Guides for all 3K stores to accelerate in-store sales.Some of my contributions include:➥ Developed and maintained forecasts for overseas vendors to avoid backorders.➥ Managed ~45 hair category brands (private label, control label, and branded).➥ Maintained seasonal items for in/out promotions.➥ Led vendor negotiations to secure competitive payment terms, discounts, and allowances.➥ Managed inventory control processes across 3K + stores and 6 warehouses.
Brenda Walker Skills
Brenda Walker Education Details
-
University Of PhoenixBusiness Management -
Brandon High School
Frequently Asked Questions about Brenda Walker
What company does Brenda Walker work for?
Brenda Walker works for Cohere Beauty
What is Brenda Walker's role at the current company?
Brenda Walker's current role is Director of Customer Success ➥ Customer Experience (EX) Optimization | Revenue Generation | Customer Engagement & Retention | Process Improvement & Optimization | Project Management.
What is Brenda Walker's email address?
Brenda Walker's email address is bw****@****ail.com
What is Brenda Walker's direct phone number?
Brenda Walker's direct phone number is +181875*****
What schools did Brenda Walker attend?
Brenda Walker attended University Of Phoenix, Brandon High School.
What are some of Brenda Walker's interests?
Brenda Walker has interest in Children, Education, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Brenda Walker known for?
Brenda Walker has skills like Retail, Merchandising, Management, Sales, Forecasting, Visual Merchandising, Leadership, Inventory Management, Marketing Strategy, Pricing, Brand Management, Marketing.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial