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Boyang Wang Email & Phone Number
Customer Support Manager
at
Coupa Software
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Manager
Location
Ann Arbor, Michigan, United States
Who is Boyang Wang? Overview
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Quick answer
Boyang Wang is listed as Customer Support Manager at Coupa Software, based in Ann Arbor, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Boyang Wang.
Boyang Wang previously worked as General Manager Trainee at Republic Services and CEO and Founder at C-Pro, Corp. Boyang Wang holds Master Of Business Administration - Mba, Business Administration And Management, General from University Of Michigan.
Company email context
Email format at Coupa Software
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Coupa Software
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Profile bio
About Boyang Wang
I am a seasoned professional with 8+ years of supply chain management and customer success experience in a technology company. Recognized for demonstrating a natural aptitude for developing and deploying data-driven solutions, as well as for cultivating strategic relationships with diverse customers and optimizing key processes. Professional focal points include supply chain design and planning, customer success, process optimization, engineering solutions, cross-functional team leadership, cloud platform maintenance and deployment, problem resolution, ticketing management, consulting, dashboard development, program development, and industrial/operational engineering. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication skills, critical thinking skills, as well as professional acumen, strategic planning, change management, and resource management to support efficiency and maximum returns. Currently, I am the Global Support Manager with Coupa Software. Under my leadership, I spearhead SaaS solution deployments for key accounts. I also collaborated with the engineering team to develop the product bug escalation process. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic, and execution expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
Current workplace
Boyang Wang's current company
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10 roles
Boyang Wang work experience
A career timeline built from the work history available for this profile.
General Manager Trainee
CurrentI am excited to start a new journey in Republic Services. As a GMAP trainee, I will be spending my next two years learning wastewater, industrial hazardous/ non-hazardous treatment, and many other environmental solution services. As a general manager trainee, I will also have opportunities to sharpen my business understanding and leadership skills by.
Jul 2023 - Present
Ceo And Founder
Current
Oct 2022 - Present
Customer Support Manager
Dec 2020 - May 2023
Global Support Manager
- Oversee and facilitate SaaS solution deployments for key accounts by analyzing cloud operations and optimization models and resolving issues as needed.
- Ensure the timely resolution of customer issues and inquiries by managing and coordinating the ticketing process in compliance with established KPIs, standards, and best practices.
- Align objectives and bridge communications with internal teams to identify, address, and resolve client business challenges, ensuring an optimal user experience and project success.
- Chart the successful development of comprehensive reporting dashboards and metrics to analyze trends and proactively identify risks and opportunities for internal and leadership teams.
- Deliver dynamic and high-quality leadership to team members, including providing coaching for technical and career issues for five direct reports
- Liaise with the engineering team to establish and improve the product bug escalation process.
Apr 2019 - Dec 2020
Senior Supply Chain Design Consultant
- Provided in-depth support for the company’s production systems and applications, serving as the technical subject matter expert for SCG, DG, Cloud Platform, and other flagship products.
- Collaborated with operations and engineering teams to identify and resolve discrepancies, errors, and inefficiencies in a timely manner.
- Earned recognition as a Top 10% performer in the area of customer success for two consecutive years during annual reviews.
- Strengthened customer satisfaction by providing exceptional service in accordance with industrial standards and best practices.
- Responsible to attend meetings as a representative of the Support Team as needed: As a technical subject matter expert as it relates to the current state of the Support environment
- Accountable to Support Manager to deliver services at an exceptional level of both quality and quantity, providing the Support Manager with an example of service excellence and productivity for reference during.
Mar 2016 - Mar 2019
Supply Chain Design Consultant
- Led and orchestrated dynamic training sessions and discussion forum on the annual Llamasoft supply chain conferences.
- Addressed and resolved issues and anomalies in collaboration with operations and engineering teams.
- Streamlined and improved operations by spearheading production planning projects aimed at upgrading legacy systems to cloud-based solutions.
- Built and developed the Support knowledge base system with initial 200+ articles
Jan 2014 - Mar 2016
3D Printing Student Consultant
Established the student online reservation/registration system to book 3d printers and enhanced users experience;Troubleshoot major hardware and software problems associated with SolidWorks;Help students and staff in the university to utilize and clean the self-service 3D printing machines.
Sep 2013 - Dec 2013
Workshop Facilitator & Office Secretary
Hunan Farsoon High-Tech Co Ltd.
Operated additive manufacturing Selective Laser Sintering (SLS) machines in the workshop, and familiarized myself with building process; learnt the assembly procedure of the FARSOON401 machines;Translated documents and the FARSOON401 80-page manual for international customers in two weeks;Researched and studied the major additive manufacturing technologies.
Jul 2013 - Aug 2013
Project Coordinator
Identified the bottleneck of the company’s overpack process and contributed to providing solution through new layout design;Applied facility design principles to locate the best layout using lean manufacturing to meet the client's requirements;Generated and improved all the 2D facility layouts via AutoCAD software, and delivered the final presentation with.
Jan 2012 - May 2012
3 education records
Boyang Wang education
Master Of Business Administration - Mba, Business Administration And Management, General
University Of Michigan
Master Of Science (Ms), Industrial Engineering
University Of Michigan
Bachelor Of Engineering (Beng), Industrial Engineering
Purdue University
FAQ
Frequently asked questions about Boyang Wang
Quick answers generated from the profile data available on this page.
What company does Boyang Wang work for?
Boyang Wang works for Coupa Software.
What is Boyang Wang's role at Coupa Software?
Boyang Wang is listed as Customer Support Manager at Coupa Software.
Where is Boyang Wang based?
Boyang Wang is based in Ann Arbor, Michigan, United States while working with Coupa Software.
What companies has Boyang Wang worked for?
Boyang Wang has worked for Coupa Software, Republic Services, C-Pro, Corp, University Of Michigan 3D Laboratory, and Hunan Farsoon High-Tech Co Ltd..
How can I contact Boyang Wang?
You can use AeroLeads to view verified contact signals for Boyang Wang at Coupa Software, including work email, phone, and LinkedIn data when available.
What schools did Boyang Wang attend?
Boyang Wang holds Master Of Business Administration - Mba, Business Administration And Management, General from University Of Michigan.
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