I am a seasoned professional with 8+ years of supply chain management and customer success experience in a technology company. Recognized for demonstrating a natural aptitude for developing and deploying data-driven solutions, as well as for cultivating strategic relationships with diverse customers and optimizing key processes. Professional focal points include supply chain design and planning, customer success, process optimization, engineering solutions, cross-functional team leadership, cloud platform maintenance and deployment, problem resolution, ticketing management, consulting, dashboard development, program development, and industrial/operational engineering. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication skills, critical thinking skills, as well as professional acumen, strategic planning, change management, and resource management to support efficiency and maximum returns. Currently, I am the Global Support Manager with Coupa Software. Under my leadership, I spearhead SaaS solution deployments for key accounts. I also collaborated with the engineering team to develop the product bug escalation process. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic, and execution expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.