Bisha Wanzala Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington Dc-Baltimore Area

• Lead relationship management at Department of State’s Comptroller Office, Amtrak, Federal Housing Finance Agency, and USAID, totaling $2 million + of federal wallet share• Maintain and build relationships with executive-level contacts to understand continuously evolving market and business trends and implement best practices and strategies• Develop and execute territory strategic plan focused on customer growth; uncover key business initiatives and requirements, prospect and engage new customer functional buying centers, and develop $3.6 million in sales opportunities to increase wallet share and customer retention• Lead effective negotiations and navigate federal procurement process by collaborating with capture team and key internal/external stakeholders to drive revenue growth within existing accounts successfully• Partner and collaborate directly with analysts, SMEs, and Forrester ecosystem to sell and deliver prescriptive client solutions• Assist customers in onboarding, utilization, and consumption of Forrester product stack• Analyze market research and client data to align business priorities, make recommendations for areas of improvement, and drive efficiency and performance against federal benchmarks and mandates• Partner with Forrester’s consulting organization to create high-quality, well-structured, and user-friendly PowerPoint, Excel, and Word client deliverables, such as market, customer, and competitor analyses

Washington, District Of Columbia, United States

• Directly manage relationships with 250+ client organizations with an overall contract value of $1.1 million + • Proven track record of growing existing accounts, consistently maintaining a 96% renewal rate and a 23% growth rate; increasing the average price increase of the segmented territory from 10% to 30% • Cultivate and manage relationships with current clients to retain business, identify growth opportunities and employ high level client engagement and satisfaction • Develop and execute strategic prospecting and service plans for new and existing Pro subscribers to exceed revenue goals each quarter • Work diligently with clients to establish service agreements through pricing negotiations and navigating external procurement/legal processes • Assist clients daily through demonstrations of POLITICO Pro product, proposing product solutions and technical support • Collaborate with product, editorial, and new business teams on product launches; provide market feedback, identify trends, and present best practices to help inform the broader team’s strategy

Washington D.C. Metro Area

• Work closely with Director to manage, develop, and execute strategic prospecting plans for new and existing Pro subscribers and provide renewal and commercial support to client pool of over 200 clients• Work closely with Director to drive client engagement, service, and assist clients daily through technical support and product solutions, in order to maintain and foster a positive customer experience• Individually generated over $40,000 in new revenue over the span of 2.5 quarters; averaging 106% of associate KPIs across three consecutive quarters• Demonstrated understanding of pricing structure outside of the associate role to better aid Director in revenue conversations• Aided in launching POLITICO Associate Development Series, a program focused on providing skill development opportunities for associates• Lead website and product demos to promote engagement with new, existing, and prospective clients• Mentor and support new hires through onboarding process

Columbia, South Carolina Area

• Organized advocacy events such as action forums, phone banks, and community engagement• Advocated on behalf of Planned Parenthood through outreach to local lawmakers and members of Congress• Tracked developments in health policy to provide timely and comprehensive reports to senior staff members, including federal and state regulations

Columbia, South Carolina Area

• Maintain accurate records using established OTF sales systems• Conduct customer care calls• Manage customer financial transactions• Follow up and follow through activities with all prospective clients

Columbia, South Carolina

• Communicate with Members of Congress in order to increase funding for global health issues• Mobilize media for global health advocacy – letters to the editor, opinion editorials, social media