Benjamin Waymark Email & Phone Number

Nottingham, England, GB

Alicante, Valencian Community, ES

Product and technical leadership working with Offer and Order (NDC schema) and other travel technologies for commercial aviation.

Dublin, Dublin 2, IE

• Transformed a small all-remote R&D team into a multinational specialized team, enhancing capabilities across Front-end, Platform, DevOps, and QA functions.
• Transformed an AI-Enabled CPaaS system for short messaging, using AI and traditional logic to automate conversations.
• Developed a comprehensive strategy and investment proposal that led to a team expansion over three years.
• Successfully grew and managed engineering teams across multiple locations, including Ireland, Poland, and Sri Lanka.
• Segmented teams into AI/ML, Front End, Platform, and DevOps, with dedicated team leads for each segment.
• Developed an innovation strategy to empower AI/ML as a discrete function while encouraging engineering agency and accountability in innovation.

• Developed a prototype Salesforce system for a HealthTech startup during COVID-19, integrating multiple APIs into a centralized framework.
• Won a contract during Covid lockdown to build a prototype Salesforce system for facilitating conversations between healthcare professionals and users for a HealthTech startup.
• Integrated various APIs from Salesforce, health insurance systems, and messaging services into a centralized PHP FLASK framework and WordPress website.

Dublin, IE

• Led the AI-enabled chatbot platform project for a major Chinese airline, from negotiation to successful release.
• Led two products: an AI-enabled automated assistant (chatbot) and a multi-tenanted supplier connection service for hotel reservations, car rental, and flight sales.
• Collaborated with cross-functional teams, including corporate, legal, sales, marketing, and project management, to ensure seamless product development.
• Developed a comprehensive vision and roadmap for the two products, along with market analysis, pricing strategy, and legal frameworks.
• Successfully negotiated and launched a new product for a Mainland Chinese client, meeting project milestones and deadlines in a technically challenging environment.
• Spearheaded the vision and pitch for a Chinese language chatbot engine using RASA and worked with Trinity College, Dublin students to develop an interface for RASA.

Dublin, IE

• Designed an innovative AI interface for the QUICK passenger retailing system, improving the online check-in process.
• Worked with Project X, the innovation lab, on a strategic and architectural basis
• Developed a new set of products to re-invigorate the portfolio, incorporating AI and Big Data technologies in a "fail fast" environment
• Utilized Google Design Sprint to determine promising ideas for pursuit
• Contributed to multi-million Euro proposals for ambitious new products
• Built a PNR processing application and online check-in prototype that interfaces with OpenJaw's t-Retail platform

Castle Donington, UK, GB

• Executed the transition of ticketing systems, significantly enhancing the retailing and check-in platforms.
• Senior Web Developer and technical architect for interfacing airline systems to website, internet booking engine, online check-in, and third-party data feeds
• Promoted the benefits of centralizing passenger data into a unified data store and advocated for digital transformation
• Launched the Amadeus e-Retail platform on DX (New UI) and collaborated directly with Amadeus teams
• Successfully completed the cutover to Amadeus e-Retail with a new multi-language WordPress site within a 3-month timeframe
• Scoped and sourced hosting architecture for a redundant website/database pair

• Created a rapid deployment and maintenance system for hosted WordPress websites which included integrated e-mailbox creation system plugin.
• Created easy to deploy script for SaaS WordPress and hosting with email management through a WordPress plugin.
• Developed pricing strategy and legal framework
• Created Go-to-Market Strategy
• Set up web development, design and hosting business for Small to Medium Sized Enterprises (SMEs) specialising in WordPress and bespoke development.
• Planning, development, and maintenance with PHP and mySQL websites

Gift-listing start-up company. Developed and implemented technical vision for product and technical infrastructure. Written in python using RESTful services and accessing a mySQL database.

London, England, GB

• Built and maintained a system for managing BBC website and interactive broadcasting infrastructure that included managing multiple data feeds from news, metoffice, and programme specific sources.
• Senior Engineer on a team of eight, responsible for maintaining BBC's web and interactive TV server environment
• Managed Linux servers running Apache, Tomcat, and various bespoke BBC applications
• Administered a LAMP (Linux, Apache, MySQL, PHP) server environment
• Managed Windows 2000 server environment
• Planned and developed the entire infrastructure, including server provisioning and discussing options with development teams

• Created the UK’s first interactive TV testing and broadcasting facility and launched various interactive TV apps including Who Wants to Be A Millionaire.
• Started as a senior developer, working on interactive TV applications for Digital Terrestrial using MHEG
• Promoted to manager of the ITV Interactive Testing and Broadcasting facility
• Oversaw all broadcasting of interactive applications on Digital Terrestrial and Digital Satellite platforms
• Maintained the technical infrastructure of broadcasting systems
• Built a testing environment that combined information technology and consumer electronics

• Created some of the world’s first content management systems for websites.
• Senior programmer for a dynamic web development agency with clients that included Motorola, Ernst & Young, and Tesco
• Developed using PHP, mySQL and ASP
• Developed eGoKids, an online resource for parents looking for child friendly outings
• Worked in a team of 30 programmers and 12 designers
• Developed a prototype MP3 'JukeBox' style application for Ernst & Young

• Frontline support for networks for small to medium sized enterprises (SMEs)
• Windows and Linux server maintenance
• Desktop Support including Windows 95/97 roll outs
• Telephone support

Master'S Degree, Computer Science

Ba, History

High School Diploma (Oac)