Benjamin Waymark

Benjamin Waymark Email and Phone Number

VP Product Architecture @ Ink Innovation
Nottingham, England, GB
Benjamin Waymark's Location
Greater Nottingham, United Kingdom, United Kingdom
Benjamin Waymark's Contact Details
About Benjamin Waymark

Innovative technical and strategic leader with over two decades of experience in driving innovation, product management, and software engineering. My career began with creating some of the first content-managed websites and pioneering interactive TV, setting the stage for future advancements in digital technology.Throughout my journey, I have built and deployed technology across various channels, including SMS, WhatsApp, and Messenger. I have nearly a decade of experience with AI, focusing particularly on automated messaging and intent recognition, helping to shape the future of digital communication.My extensive experience in the airline industry includes notable achievements such as leading a seamless cutover from Radixx to Amadeus at BMI Regional Airlines and contributing to groundbreaking projects at OpenJaw’s innovation labs. Currently, at Ink, I am at the forefront of revolutionizing airline retailing with Offer and Order management technologies, ushering delivery into a new era.I have a proven track record of working internationally, collaborating with teams across the Americas, China, the Indian subcontinent, the Middle East, and Europe. My global perspective and ability to navigate diverse cultural landscapes have been crucial in driving successful projects and fostering innovation worldwide.

Benjamin Waymark's Current Company Details
Ink Innovation

Ink Innovation

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VP Product Architecture
Nottingham, England, GB
Website:
aviation.ink
Employees:
90
Benjamin Waymark Work Experience Details
  • Ink Innovation
    Vp Product Architecture
    Ink Innovation
    Nottingham, England, Gb
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  • Ink Innovation
    Technical Product Manager
    Ink Innovation Feb 2024 - Present
    Alicante, Valencian Community, Es
    Product and technical leadership working with Offer and Order (NDC schema) and other travel technologies for commercial aviation.
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  • Puffin Cube
    Co-Founder
    Puffin Cube Dec 2023 - Present
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  • Webio Ltd
    Chief Technology Officer
    Webio Ltd Jan 2021 - Dec 2023
    Dublin, Dublin 2, Ie
    Transformed a small all-remote R&D team into a multinational specialized team, enhancing capabilities across Front-end, Platform, DevOps, and QA functions.● Transformed an AI-Enabled CPaaS system for short messaging, using AI and traditional logic to automate conversations.● Developed a comprehensive strategy and investment proposal that led to a team expansion over three years.● Successfully grew and managed engineering teams across multiple locations, including Ireland, Poland, and Sri Lanka.● Segmented teams into AI/ML, Front End, Platform, and DevOps, with dedicated team leads for each segment.● Developed an innovation strategy to empower AI/ML as a discrete function while encouraging engineering agency and accountability in innovation.● Collaborated closely with the Chief Strategy Officer to establish a Product Management team, resulting in clearer product definition and improved UAT testing.● Progressively grew the team, paid off technical debt, and advanced product feature development within an ISO27001 certified environment in the highly regulated Credit and Collections industry.
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  • Chatbot Consultancy
    Chief Technology Officer
    Chatbot Consultancy Mar 2020 - Jan 2021
    Developed a prototype Salesforce system for a HealthTech startup during COVID-19, integrating multiple APIs into a centralized framework.● Won a contract during Covid lockdown to build a prototype Salesforce system for facilitating conversations between healthcare professionals and users for a HealthTech startup.● Integrated various APIs from Salesforce, health insurance systems, and messaging services into a centralized PHP FLASK framework and WordPress website.
  • Openjaw Technologies
    Product Manager
    Openjaw Technologies Aug 2018 - Apr 2020
    Dublin, Ie
    Led the AI-enabled chatbot platform project for a major Chinese airline, from negotiation to successful release.● Led two products: an AI-enabled automated assistant (chatbot) and a multi-tenanted supplier connection service for hotel reservations, car rental, and flight sales.● Collaborated with cross-functional teams, including corporate, legal, sales, marketing, and project management, to ensure seamless product development.● Developed a comprehensive vision and roadmap for the two products, along with market analysis, pricing strategy, and legal frameworks.● Successfully negotiated and launched a new product for a Mainland Chinese client, meeting project milestones and deadlines in a technically challenging environment.● Spearheaded the vision and pitch for a Chinese language chatbot engine using RASA and worked with Trinity College, Dublin students to develop an interface for RASA.● Managed and built product teams across multiple global locations, fostering collaboration and innovation.● Organized design sprints, including the development of an ML loyalty points fraud detection system and a blockchain-enabled identity protection system.● Presented PoCs at various conferences and actively contributed to the strategic vision for innovation within the product development process.
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  • Openjaw Technologies
    Technical Architect
    Openjaw Technologies Mar 2017 - Aug 2018
    Dublin, Ie
    Designed an innovative AI interface for the QUICK passenger retailing system, improving the online check-in process.● Worked with Project X, the innovation lab, on a strategic and architectural basis● Developed a new set of products to re-invigorate the portfolio, incorporating AI and Big Data technologies in a "fail fast" environment● Utilized Google Design Sprint to determine promising ideas for pursuit● Contributed to multi-million Euro proposals for ambitious new products● Built a PNR processing application and online check-in prototype that interfaces with OpenJaw's t-Retail platform● Developed a flight selling and check-in system for Voice with Amazon Alexa using AWS Lambda● Published a white paper on noSQL database solutions, evaluating MongoDB and Couchbase as alternatives to SQL databases● Architected systems using Amazon Web Services (AWS) technologies such as EC2 (CentOS), Lambda functions, ElasticSearch, and RDS● Worked with Big Data and AI teams in both sales/marketing and technical capacities● Conducted a gap analysis of the product suite against competitors● Created an online check-in system that integrates with OpenJaw's t-Retail API● Developed a PNL processing system to parse PNLs, ADLs, and PRLs into a Couchbase database● Played a decision-making role in a Google Design Sprint for a disruption handling system● Developed a proof of concept (PoC) for Alexa flight booking● Worked on an AI-enabled chatbot interface between Alexa and IBM Watson AI Engine● Contributed to the strategic vision for innovation in product development● Introduced Chinese language support for interested staff members● Attended and spoke at various conferences, demonstrating PoCs● Created a development website to streamline the process of using Swagger-generated HTML in a WordPress website
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  • Bmi Regional
    Senior Web Developer
    Bmi Regional Mar 2015 - Feb 2017
    Castle Donington, Uk, Gb
    Executed the transition of ticketing systems, significantly enhancing the retailing and check-in platforms.● Senior Web Developer and technical architect for interfacing airline systems to website, internet booking engine, online check-in, and third-party data feeds● Promoted the benefits of centralizing passenger data into a unified data store and advocated for digital transformation● Launched the Amadeus e-Retail platform on DX (New UI) and collaborated directly with Amadeus teams● Successfully completed the cutover to Amadeus e-Retail with a new multi-language WordPress site within a 3-month timeframe● Scoped and sourced hosting architecture for a redundant website/database pair● Implemented web check-in using both INK and Amadeus SSCI/WCI systems and developed a bespoke interface to unify them● Architected a messaging server and system to process data from various airline systems into a central "big data" store● Developed DevOps-style scripts to facilitate backups and streamline multi-stage changes to the website● Collaborated with the Chief Commercial Officer, Director of Customer Engagement, and Head of Marketing to develop customer communication protocols● Worked closely with the Head of IT to develop a centralized database for collating passenger details, flight reports, crew reports, sales leads, and email lists● Created a database to store Passenger Name Records (PNRs), Flight Scheduling information from AIMS, and Flight Status information from AIMS● Collaborated with Customer Care to ensure web check-in and FAQs met customer needs● Worked closely with the Marketing team to design effective websites and promotional emails for maximum impact● Collaborated with the Head of Operations to ensure accurate flight statuses that aligned with customer and business requirements
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  • Clickcreations.Com
    Chief Technology Officer And Founder
    Clickcreations.Com 2005 - Jun 2015
    Created a rapid deployment and maintenance system for hosted WordPress websites which included integrated e-mailbox creation system plugin.● Created easy to deploy script for SaaS WordPress and hosting with email management through a WordPress plugin.● Developed pricing strategy and legal framework● Created Go-to-Market Strategy● Set up web development, design and hosting business for Small to Medium Sized Enterprises (SMEs) specialising in WordPress and bespoke development.● Planning, development, and maintenance with PHP and mySQL websites● Maintaining LAMP (Linux/Apache/Mysql/PHP) on Debian servers● Created and maintained over 800 WordPress websites through our automated WordPress website “DevOps” creation tool● Architected, developed, and product managed “Wrappler”, a gift listing website including automated affiliate links● Developed “Devon People”, a social networking website for learning disabled adults● Developed and product managed “Bulky and Friends” a system for premium rate text messaging and text marketing● Developed key components of the Aids Portal, an international resource for researchers into HIV/AIDS● Developed 1st Option, an interactive website used for searching over 500 photo shoot locations● Developed a reverse auction site (Yard Sale Surfer) that started with the highest bid then went down over time● Provided sales and sales support for our products, including troubleshooting software issues, website issues (Apache) and email (Postfix and Exim)● Daily running of business including accounting, bill collection, VAT, bookkeeping and taxes
  • Wrappler
    Technical Architect And Founder
    Wrappler Jan 2013 - Feb 2015
    Gift-listing start-up company. Developed and implemented technical vision for product and technical infrastructure. Written in python using RESTful services and accessing a mySQL database.
  • Bbc
    Senior System Engineer
    Bbc 2004 - 2005
    London, England, Gb
    Built and maintained a system for managing BBC website and interactive broadcasting infrastructure that included managing multiple data feeds from news, metoffice, and programme specific sources.● Senior Engineer on a team of eight, responsible for maintaining BBC's web and interactive TV server environment● Managed Linux servers running Apache, Tomcat, and various bespoke BBC applications● Administered a LAMP (Linux, Apache, MySQL, PHP) server environment● Managed Windows 2000 server environment● Planned and developed the entire infrastructure, including server provisioning and discussing options with development teams● Implemented redundancies, failover mechanisms, and backups for the server environment● Maintained all systems in a high volume and high availability environment
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  • Carlton Active Limited
    Itb Manager
    Carlton Active Limited 2001 - 2004
    Created the UK’s first interactive TV testing and broadcasting facility and launched various interactive TV apps including Who Wants to Be A Millionaire.● Started as a senior developer, working on interactive TV applications for Digital Terrestrial using MHEG● Promoted to manager of the ITV Interactive Testing and Broadcasting facility● Oversaw all broadcasting of interactive applications on Digital Terrestrial and Digital Satellite platforms● Maintained the technical infrastructure of broadcasting systems● Built a testing environment that combined information technology and consumer electronics● Developed monitor systems for interactive broadcasts● Created test metrics for standardized testing of interactive applications● Managed a staff of three, including hiring, scheduling, and training● Prepared and managed the budget for the facility, including staffing costs and equipment costs for testing and monitoring broadcasts (with a £500,000 budget)
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  • Rtse
    Senior Web Developer
    Rtse 1999 - 2002
    Created some of the world’s first content management systems for websites.● Senior programmer for a dynamic web development agency with clients that included Motorola, Ernst & Young, and Tesco● Developed using PHP, mySQL and ASP● Developed eGoKids, an online resource for parents looking for child friendly outings● Worked in a team of 30 programmers and 12 designers● Developed a prototype MP3 'JukeBox' style application for Ernst & Young● Developed an intranet for Motorola's 3G department
  • It Department
    Network Engineer
    It Department Nov 1997 - Oct 1999
    ● Frontline support for networks for small to medium sized enterprises (SMEs)● Windows and Linux server maintenance● Desktop Support including Windows 95/97 roll outs● Telephone support

Benjamin Waymark Skills

Wordpress Web Applications Web Development Apache Cms Mysql Vod Php Streaming Media Software Development Linux User Experience Web Design Digital Video E Commerce Mobile Applications Lamp Content Management Project Management Ruby On Rails Iptv Digital Media Mobile Devices User Interface Design Joomla Seo Information Architecture Web 2.0 Html5 New Media Drupal Digital Asset Management Accessibility Web Video Video Web Analytics Xhtml Css3 Multimedia Television Html 5 Hd Video Jquery Json Amadeus Eretail Gds Iata Airline Systems

Benjamin Waymark Education Details

  • Iti Information Technology Institute
    Iti Information Technology Institute
    Computer Science
  • Dalhousie University
    Dalhousie University
    History
  • Brookfield High School
    Brookfield High School
    High School Diploma (Oac)

Frequently Asked Questions about Benjamin Waymark

What company does Benjamin Waymark work for?

Benjamin Waymark works for Ink Innovation

What is Benjamin Waymark's role at the current company?

Benjamin Waymark's current role is VP Product Architecture.

What is Benjamin Waymark's email address?

Benjamin Waymark's email address is be****@****ons.com

What schools did Benjamin Waymark attend?

Benjamin Waymark attended Iti Information Technology Institute, Dalhousie University, Brookfield High School.

What are some of Benjamin Waymark's interests?

Benjamin Waymark has interest in Education, Children.

What skills is Benjamin Waymark known for?

Benjamin Waymark has skills like Wordpress, Web Applications, Web Development, Apache, Cms, Mysql, Vod, Php, Streaming Media, Software Development, Linux, User Experience.

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