Brian Bixby Email & Phone Number

Texas, United States

Coppell, Texas

Milwaukie, Or

Lead the Data Operations team that is responsible for the data behind the vehicle valuation service and related products. Work closely with internal teams, customers, and vendors to ensure the accuracy of the comparable vehicle information and OEM build data. Utilize technology to improve the efficiency of the team and develop KPI dashboards to identify potential opportunities. Provide new innovative ideas on how to better leverage the data and our position in the market to improve the customer experience.

Gardena, Ca

Oversee operation of 98 employees across 2 facilities for both Total Loss and Salvage Operations.Manage salvage inventory and sales. Successfully implemented Vemark Salvage Software and streamlined salvage processes to increase efficiency and boost overall recoveries. Maintain relationship with salvage and total loss vendors. Implemented electronically signed DMV Documents to speed up the total loss process. Serve as liaison with the CA DMV for total loss and salvage related projects.

Costa Mesa, Ca

Co-Lead for Claims project to implement a Data Management System, included the RFP, vendor selection and Executive recommendation process for all Capture and Repository options. Member of team to evaluate and determine requirements for upgrade and conversion to Guidewire ClaimCenter version 8. Project lead to refresh or replace computer hardware for entire claims staff. Developed new Complaint and MPR Management SharePoint Database for improved efficiency and visibility. Provide new way of analyzing Claims data using heat mapping to analyze loss locations, severity and inspections. Help lead the ADKAR Change Management Strategy for the implementation of new projects. Work with Information Protection and Claims Vendors in completing new Vendor Risk Management assessments. Selected as part of committee to explore and address technology being adopted by consumers and other carriers, including, Connected Homes, Smart Phone and Web Applications, and drones.

Gardena, Ca

Lead team of Claims Service Representatives handling CA Total Loss claims. Created new level of data analytics for better trend analysis and employee accountability. Evaluated and implemented AudaExplore's AudaVIN product to improve total loss efficiency and customer service scores. Responsible for rollout of expedited total loss identification and valuation program with Copart. Manage CAT Assistance for other markets. Maintain monthly and yearly budgets for large total loss and salvage facility. Key member of committee designed to evaluate and improve settlement scores from the JD Power Auto Claims Satisfaction Survey.

Costa Mesa, Ca

Developed and taught basic material damage to front line office staff. Handled investigations and responses on member fault challenges. Data analyst for the Accident Assist Committee, providing greater insight into current performance and drivers.

Costa Mesa, Ca

Completed live and closed file audits across all markets. Responsible for drafting audit schedules for all personal lines and markets; developed reports for easier tracking of issue files and reporting back to the effected unit. Key team member to evaluate and recommend replacement of existing audit software.

Long Beach, Ca

Handled claims at the most difficult repair facilities in the local territory. Developed relationships in order to streamline the process and increase overall member satisfaction. Completed project to evaluate automobile estimating software products from AudaExplore, CCC and Mitchell. Provided analysis and recommendation of all products to help executive staff make final decision.