Billy Chan Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

- Oversee the inbound Customer Service department including the 24/7 emergency and dispatch- Drive adherence to specified customer service targets and business partners operational and regulatory requirements - Lead the real time queue and workforce scheduling- Ensure the effective use of data analytics to drive business goals - Manage a large team.

- Managing and developing relationships with key internal and external stakeholders - Ensuring efficient and effective operations of customer relations, including critical external, executive and customer escalation resolution.- Developing and nurturing a high performance, high discipline, accountable, innovative and achievement-orientated team.

Lead the filing and defense of EPCOR’s regulatory applications to the Alberta Utilities Commission- Provide leadership, coaching and supervision to direct reports in Regulatory team.- Supervision and management of work flow across Regulatory Affairs work team, corporate shared service work teams and business unit work teams that prepare the financial.

EPCOR Distribution and Transmission’s regulatory applications (Distribution Performance Based Regulation, Distribution Capital Tracker, Transmission Tariff Facilities Operations Applications and the respective Compliance Applications) totaling $350 million annually in revenues.

EPCOR Distribution’s regulatory applications (Distribution Performance Based Regulation, Distribution Capital Tracker and the respective Compliance Applications) totaling $250 million annually in revenues.

Edmonton, Canada Area

EPCOR Energy Services regulatory applications totaling $200 million annually in revenues for Billing and Customer Care Services (Non-Energy Application) and the procurement of Electricity for the Regulated Rate Option (Energy Price Setting Plan – EPSP).

Supported the filing and defense of EPCOR Water’s Performance Based Regulation (PBR) for both Water and Wastewater Treatment regulatory applications to the City of Edmonton.- Planned and coordinated the development of all revenue components of EPCOR Water Canada’s 2012-2016 PBR regulatory applications relating to the provision of water and wastewater.

Edmonton, Canada Area

Developed and implemented a seven step workforce planning methodology that aligns with corporate and business unit strategy. - Developed and implemented a standard workforce planning methodology that aligns with corporate and business unit strategy and compliance to policies, standards, regulatory requirements and ensure mitigation of risks. - Developed.

Edmonton, Canada Area

Researched and developed EPCOR Alberta’s Water Emerging Technologies directive and Water Reuse strategy to support the execution of water business development mandates. - Researched and developed a Municipal Pilot Project: Regional Operation Solution and presented the solution to Alberta Environment Deputy Ministers and key managers.- Developed and.

Edmonton, Canada Area

Executed, and provided analysis and recommendations directly to the Senior Vice President on special projects for EPCOR Alberta (EA). - Lead the execution of EA’s organizational redesign project (reorganized entire employee structure consisting of approximately 150 employees) on time and budget under tight timelines (3 months). - Provided analysis and.

Edmonton, Canada Area

Developmental management position within EPCOR with four (six month) work rotations across EPCOR. - Lead and developed EPCOR’s Pandemic Plan for Health, Safety and Environment (activation matrix, pandemic plan simulation and communications) which required the management of 50+ employees across all of EPCOR’s Operations and delivered the final plan to.

Mba

Bachelor Of Science (B.Sc.), Sciences