IT Project Manager/Signet CorporationStore Bandwidth ModernizationResponsible for the order, installation, and activation of new internet service and technology to ~3300 stores across all Signet brands.

Attended to all incoming requests for information regarding the potential purchase of new and preowned automobiles from various internet sources. Assisted up to 10 new prospects per day in sales and support, finding a vehicle that fits their needs, scheduling appointments to showcase vehicles, proposing financial agreements to assist customers to decide to take ownership, closing sales and delivering sold units. Attained certified Cadillac Sales and Leasing professional status within one month. Maintained 98% customer satisfaction rate for sales of new Cadillacs Averaged $4000 gross profit per month for the dealership in 6 months Implemented “new” follow up process to include the use of video Deployed strategy leveraging “Facebook” and “Instagram” to market pre-owned automobiles Achieved Salesman of the Month in January and February

Managed a team responsible for maintaining efficient processes for the fulfillment of over 25,000 IT services requests for the Sherwin Williams Company. IT requests included requests for Hardware, Software and related peripherals. The team and I redesigned many processes increasing the overall productivity for the team by automating tasks through the use of Oracle and MS SharePoint workflows. Directly managed the people, technology and process for multiple, large deployment projects.

Managed a team responsible for the evaluation and assignment of inbound IT service requests for the Enterprise Configuration team. Our team processed over 16000 requests a year. I was responsible for the managing the daily operations of the team making sure we consistently met or exceeded any established service level targets or agreements. Directly managed the people, technology and process for multiple large deployment projects . Leveraged knowledge of MS SharePoint, Remedy On Demand, SCCM, MDT, Lean Six Sigma while maintaining and improving our operation.

As a Remedy Administrator I had the opportunity to be a key contributor to the selection and development of a new ITSM tool that is being used by Sherwin WIlliams Corporate IT to standardize IT process management and reporting. I also was the program manager for the award winning professional apprentice program for the Global Compute Delivery team. I was responsible for the development and training for all interns that worked in the group. Designed and implemented incident reporting solution for paint stores across Latin America further standardizing the incident management process globally.Designed and implemented incident reporting solution for The Americas Group Dispatch team decreasing resolution time for reported incidents by 60%.Contributed to the selection of a new ITSM tool to manage IT processes. Use of tool provided easier path to adoption of ITIL best practices across all of IT.Managed a team of professional apprentices that provided value across all areas of the Global Compute Delivery team while gaining much needed experience. 97% of PA’s managed found full time employment.

Managed team of up to 15 professional apprentices providing value across all the Global Compute Delivery Team. Managed team that was responsible for the management and fulfillment of inbound requests for 8000+ PC’s and 4000+ IOS devices located in the US and Canada as well as any deployment projects requested by the business.Managed the hiring, development and rotation of professional apprentice staff through different roles within the GCD organization providing them with needed experience. 97% of PA’s found full time employment after participation in the program.Managed multiple deployment projects at National Sales Meetings where 30 to 400 devices where configured and deployed to our customers in a 1-week period. Developed and implemented automated process, leveraging MS SharePoint work flows, to increase efficiencies and improve reporting for deployment processes. Resulted in 72% reduction in processing time for inbound requests.