As VP of Technology at Big Think Capital, I lead the IT department and oversee all technology strategies, ensuring the company's infrastructure aligns with both operational and long-term business goals. My role includes:-Strategic Leadership: Partnering with the executive team to define IT priorities that support the company’s growth and operational objectives.-Salesforce Transition Leadership: Directed the successful transition from Centrex to Salesforce, managing all aspects of the project from strategic planning and data migration to system design and full-scale implementation. I currently lead all major Salesforce initiatives, overseeing system enhancements, updates, and ensuring alignment with business objectives as the primary administrator.I-nfrastructure Management: Making critical decisions about technology architecture, ensuring solutions are scalable, resilient, and secure.-Vendor & Partner Relations: Managing key relationships with technology vendors and partners to optimize collaborations and leverage their expertise.-System Integration: Overseeing system integrations using JSON and other technologies to ensure seamless data exchange and operational efficiency.-Strategic Planning: Developing and executing plans for technical services, including web and mobile platforms, with a focus on timely project delivery and alignment with company goals.-Documentation & Best Practices: Creating and maintaining internal documentation, such as runbooks and knowledge base articles, to promote best practices and organizational efficiency.-Internal IT Oversight: Managing internal IT operations, ensuring systems run efficiently and supporting business operations.-Team Leadership: Leading and mentoring a high-performing IT team, fostering collaboration and professional growth.

As the owner and founder of a IT Managed Service Provider, I am responsible for overseeing all aspects of the business, ensuring the delivery of high-quality technology solutions tailored to the needs of small businesses. My role encompasses strategic planning, operations management, and client relations, with a focus on providing exceptional service and support.Key Responsibilities:Business Operations:Oversee daily operations, including resource management, service delivery, and client satisfaction.Develop and implement business strategies to drive growth and improve service offerings.Client Relations:-Build and maintain strong relationships with clients to understand their unique IT needs and deliver customized solutions.-Provide ongoing support and consultation to ensure optimal system performance and client satisfaction.Technical Services:-Cloud Services: Implement and manage cloud-based solutions to increase scalability, flexibility, and collaboration.-IT Support & Helpdesk: Provide comprehensive IT support, troubleshooting, and maintenance to ensure smooth daily operations.-Phone Systems: Design, install, and manage advanced phone systems to enhance business communication.-Networking: Develop and maintain robust network infrastructures to support business operations and connectivity.-Wire Management: Implement organized and efficient cable management solutions for improved performance and aesthetics.-Data Recovery & Disaster Planning: Deliver reliable data recovery solutions and strategic disaster planning services to ensure business continuity.-Security Systems: Deploy advanced security systems to protect small businesses from potential threats and vulnerabilities.-Hardware and Software Installation: Oversee the procurement, installation, and configuration of hardware and software to meet specific business requirements.Virtualization Solutions: Deploy virtualization technologies to optimize resources and reduce operational costs.

-Delivered quick and efficient repairs to all types of devices.-Handled customer relations by phone and in store. -Repaired phones, computers, and anything that came in the door.

- Effectively manage groups of children in daycare and summer camp programs, ensuring their safety and wellbeing, anticipating their needs, and making quick decisions. - Assist in managing the birthday party program to ensure smooth transitions, offering a safe and enjoyable atmosphere for children and adult guests.