Brian W. Miller

Brian W. Miller Email and Phone Number

Technology Service Management & Operations @ Office of the Chief Financial Officer (OCFO)
Brian W. Miller's Location
Glen Mills, Pennsylvania, United States, United States
Brian W. Miller's Contact Details

Brian W. Miller personal email

n/a
About Brian W. Miller

IT Service Management Lead for Agile Product Delivery with a proven track record of success in Change and Release operations (Agile/SAFe/ITIL) and privacy/security/regulatory compliance (NIST/NACHA/GDPR) across fully integrated enterprise-level Infrastructure and Application ecosystems. Direct experience in Mobile (Android/iOS) and Web Application product operations and deployment, Change Control, CI/CD Release Management, Problem and Defect process design and operations (Jira/ServiceNow/Remedy/FogBugz), compliance auditing (SOC/SOX/ISO), and technology operations frameworks (COBIT/ITIL/LEAN).Ready to manage the full scope of people, technology, and process operations for the delivery, support, and execution of business, partner, vendor, and 3rd-party technology contracts and technical operations.

Brian W. Miller's Current Company Details
Office of the Chief Financial Officer (OCFO)

Office Of The Chief Financial Officer (Ocfo)

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Technology Service Management & Operations
Brian W. Miller Work Experience Details
  • Office Of The Chief Financial Officer (Ocfo)
    Change And Release Manager
    Office Of The Chief Financial Officer (Ocfo) Feb 2024 - Present
    Washington, Dc, Us
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  • Fannie Mae
    Process Manager - Open Source Program Office (Ospo)
    Fannie Mae Jun 2023 - Jan 2024
    Washington, District Of Columbia, Us
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  • Raytheon Technologies
    Enterprise Change Manager
    Raytheon Technologies Aug 2022 - Apr 2023
    Arlington, Va, Us
    • Senior Enterprise Change Manager responsible for Change Operations during a ServiceNow deployment project launched in January 2023.• Responsible for project coordination, technical documentation, CAB management, KPI and SLA reporting, and general change operations.
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  • Bm Technologies, Inc. (Bmtx) F/K/A Bankmobile
    Service Delivery Director
    Bm Technologies, Inc. (Bmtx) F/K/A Bankmobile Aug 2018 - Jun 2022
    Radnor, Pa, Us
    FinTech Software Technology & Business Service Delivery for BankMobile Vibe & T-Mobile MONEY. #vibebanking #tmobileMONEY #finance #FinTech• Lead for Agile Service Management Program responsible for delivery of the T-Mobile MONEY Web and Mobile Banking App (iOS/Android/Web).• ITSM Program lead for TMM Product Change, Release, Incident, Problem, and Availability Management programs (CAB/RFCs/RCAs).• Responsible for availability (uptime) of the TMM Product as well as providing executive support for Compliance, Risk, Customer Advocacy and Complaint Management programs within BankMobile (a subsidiary of Customers Bank - www.customersbank.com).
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  • Legalzoom
    Senior Manager Operations, Change & Release Controls
    Legalzoom Aug 2015 - Jun 2018
    Mountain View, California, Us
    • Architecture and administration of Technology Service Management process with concentration in Change Control and Agile Software Release.• Responsible for all LegalZoom software deployments; affecting ecommerce products: Website, accounts, orders, transactions, and financial.• Responsible for all LegalZoom InfoSec, Data, App and Infrastructure deployments within Change Management governance and controls.
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  • Pennymac Loan Services, Llc
    Senior Systems Engineer Itsm, It Infrastructure Operations
    Pennymac Loan Services, Llc Aug 2013 - Aug 2015
    Westlake Village, California, Us
    • ServiceNow Process architect & administrator responsible for delivery and improvement of ITIL Service Management Operations and Transition.• Chair of weekly Change Advisory Board (CAB), Change control process manager, lead on accompanying continuous improvement initiatives.• Chair of Problem Review Board (PRB), Problem process manager, lead for monthly improvement sessions and accompanying initiatives.• Problem Manager responsible for tracking and remediating all Problem records; documenting/communicating workarounds and final solutions.• Member of ServiceNow Administrator team responsible for user admin, Release Management, testing, upgrades, and general troubleshooting.• Department lead for Time Management system implementation, host of corresponding process improvement meetings.• Knowledge content administrator lead; ITIL support and training for all IT departments and teams.
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  • Warner Bros. Entertainment
    Senior Change And Release Manager
    Warner Bros. Entertainment Aug 2011 - Aug 2013
    Burbank, Ca, Us
    • Assigned as Capgemini‘s primary onshore manager for all Warner Bros. Infrastructure Change and SAP Release Management activities.• Management, accountability, and escalations for Warner Bros. Line of Business and Infrastructure Change Requests.• Chairman of the weekly Change Advisory Board (CAB) meetings, manager of CAB membership, and all CAB stakeholder communications.• Managing strategy and quality of all Change & Release communications including CAB agendas/minutes, and process updates.• Owner and primary implementer of Capgemini LEAN IT improvement initiatives affecting Warner Bros. Change and Release processes.• Implemented Capgemini IT Service Transition strategy utilizing the ITSM application used by all Infrastructure and Application services teams.• Process Manager for Warner Bros. Change and Release management – consultant to Incident, Problem, and Configuration Management areas.• Manager of Warner Bros. internal (WB QVC) and external (E&Y) Sarbanes-Oxley (SOX) audit requirements for Change & Release controls.
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  • Lloyds Bank
    Manager, Service Desk, Incident & Problem Management
    Lloyds Bank May 2009 - Mar 2011
    London, England, Gb
    • Transitioned to Sydney into newly created Incident Manager role following the HBOSA sale of Bankwest to Commonwealth Bank (same technology team as Halifax Bank).• Management, accountability, and escalations for all Major Incidents, Security, Facilities, Crisis Management and Operational Risk incidents.• Managing strategy and day to day quality of all Service Desk communications including project, Change Request, and business notifications.• Application of IT Service Operations strategy utilizing the Service-now application as used by all Infrastructure and Application services teams.• Managing the IT Service Operations teams of Incident & Problem Management, and the Service Desk. • Service Operations process owner for Incident, Problem, and Knowledge Management, all Service Desk functions and Request Fulfillment.• Microsoft Premier Services Customer Service Manager (CSM) for IT Strategy and Operations division.• Expertise in competently managing resolution activities within acceptable service levels; upholding KPI of 100% of Incidents receiving a PIR.• Deployment and administration of Service-now ITSM application and achieving a 10-15% reduction in incident durations per quarter.• Automating the lineup of all daily, weekly, and monthly Service Level reports for quantifying incident durations and breaches of SLAs.• Facilitated the successful deployment of all Project Catalyst deliverables separating Bankwest/HBOS banking operations in all quarters of 2010.• Establishing Problem Management as a process, managing a Problem database, and defining Know Error procedures within our SDLC.
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  • Halifax
    Manager, Platform Integrity It Change Management
    Halifax Sep 2008 - May 2009
    • Manager of IT Change Management team responsible for management and support of Change process as affected all IT and Business teams.• Process owner for Change Management with accountability for all Change activity, approvals, escalation, support SLAs, and team management.• Requires a comprehensive knowledge of Business and IT functions, Retail and Investment Banking systems, departments, and roles. • Reporting on the monthly and weekly operational aspects of Change Management success rates, failures, rollbacks, rejections and cancellations.• Ensuring proper coordination and scheduling of cross functional resourcing for all deployment planning, implementation, and testing activities.• Liaising with managers of all IT teams across Development, User Acceptance Testing, Pre-production, and Production environments.• Approving Emergency Changes, attaining business executive approval, and reporting Emergency Change activity to IT executive committee.
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  • Expedia Group
    Change Manager, Global It Operations
    Expedia Group Aug 2007 - Aug 2008
    Seattle, Wa, Us
    • Served as Change Manager responsible for management and support of CM process affecting all global IT operations for Expedia.• Responsible for successful administration of internally hosted Change system, including all RFC risk classification, priority, and approvals. • Host of twice weekly Change Advisory Board (CAB) meetings: addressing all approvals, conflicts, schedules, and windows of CM activity.• Requires working IT operational knowledge and contacts, as CM activity spans all US offices, Canada, Europe, Asian Pacific regions.• Requires extensive experience with CM/RM best-practice methodology for secure global IT infrastructure & software environments.• Requires excellent executive management and senior IT leadership communication skills in dealing with CM/RM escalation scenarios.
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Brian W. Miller Skills

Itil It Service Management Management Vendor Management It Strategy Release Management Governance Business Process Improvement Project Management It Management System Deployment Security Service Delivery Service Level Management Sdlc Itil Certified Disaster Recovery Business Process Service Desk Project Delivery Incident Management Enterprise Architecture Project Portfolio Management Stakeholder Management It Outsourcing Pmo It Operations Cobit Infrastructure Configuration Management Agile Methodologies Agile Project Management Scaled Agile Framework Cloud Computing Scrum Change Management Software As A Service Program Management Leadership Information Technology Application Lifecycle Management

Brian W. Miller Education Details

  • American University
    American University
    Psychology

Frequently Asked Questions about Brian W. Miller

What company does Brian W. Miller work for?

Brian W. Miller works for Office Of The Chief Financial Officer (Ocfo)

What is Brian W. Miller's role at the current company?

Brian W. Miller's current role is Technology Service Management & Operations.

What is Brian W. Miller's email address?

Brian W. Miller's email address is b.****@****tech.az

What schools did Brian W. Miller attend?

Brian W. Miller attended American University.

What skills is Brian W. Miller known for?

Brian W. Miller has skills like Itil, It Service Management, Management, Vendor Management, It Strategy, Release Management, Governance, Business Process Improvement, Project Management, It Management, System Deployment, Security.

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