Bielomawicz W., Itil V4 Email & Phone Number

Seguin, Tx, Us

Austin, Texas, United States

Conduct cross-function organizational postmortem investigations impacting services or systems supporting veteran services.Provision of blameless root cause analysis through issue identification, classification, and preventative recommendations. Collaboration with business units on actionable preventative recommendations to reduce or avert future disruptions.Mitigation of tensions during blameless postmortem fact-finding sessions among business units.Ensure proposed recommendations comply with federal regulations.Utilization of ServiceNow to submit, update, monitor, and review Knowledge Base articles.

Austin, Texas Area

Support for C level personnel onsite and in home officesInfrastructure support installing and aiding in troubleshootingManagement of local assetsVendor managementUtilization of remote access applications

Austin, Texas Area

Respond to and resolve Symantec Enterprise Protection alerts on endpointsWork with SOHO end-users to resolve connectivity issues related WIFI and VPNDeployment and support of O365 for PC’s and Macs

Winston-Salem, North Carolina

Trained to conduct and perform site surveysAddressed transmitter and receiver error reports to maintain coverage areasInstalled hardware, issued badges and monitored staff safety and asset statusIncreased sensor uptimeTrained junior tech

Greensboro/Winston-Salem, North Carolina Area

Addressed and resolved email, VoIP and VPN related issuesUtilized AirWatch to manage, secure and wipe mobile devicesCreated a Quick Reference Guide

Thomasville, Nc

Troubleshooting network and VPN related issues for salesperson in ChinaImplemented and managed data backup solution for the UK and Australia using OTC solution (Carbonite)Trained and utilized Microsoft Data Protection Manager for data backup and recoverySupported R&D team to upgrade and integrated new hardware and software application into infrastructureCollaborated with vendors to establish gold images for desktops and laptops

Greensboro/Winston-Salem, North Carolina Area

Managed and deployed Tivoli Endpoint Management, controlling distribution of software and patchesIdentified specifications and procured PCs and Macs relative to job functions Investigated, identified and collaborated with ISP to rectify bandwidth usage

Winston-Salem, Nc

Reviewed and reported data to identify anomalous trends in establishing the IDS database Updated and validated Disaster Recovery documentation Managed VoIP solution research, delivery and services after implementationCollaborated with vendor to create and deliver an interactive security awareness training programManaged BlackBerry Enterprise Server to secure and control mobile devices

Millington, Tennessee, United States

Fort Campbell, Ky

Worldwide

Fort Ord, Ca

Bs, Computer Information Systems

High School Diploma

Master'S Degree, Biblical And Theological Studies