Supporting IT projects for the organisation, to enable us to keep operational costs as low as possible so we can maximise our impact in making a Better World For All.Working across everything from CRM, Telecommunications, Website and online portals, business and data analysis, to any technology related requirement our users may have.

Providing pre-sales support, managing client deliveries for a variety of data projects, internal process design and improvement, and developing team capabilities.Assisted with the development of new data products across SE Asia.

Improving processes and using technology to reduce errors and increase efficiency leading to quicker and more cost effective business solutions:* Extended and supported existing Excel based applications and processes used by all teams from sales to fulfillment providing additional capability, reduced error rates and reduced ongoing maintenance.* Built a Solution Generator for Refresh clients to enable a quick solution based on existing customer data which now saves the solutions… Show more Improving processes and using technology to reduce errors and increase efficiency leading to quicker and more cost effective business solutions:* Extended and supported existing Excel based applications and processes used by all teams from sales to fulfillment providing additional capability, reduced error rates and reduced ongoing maintenance.* Built a Solution Generator for Refresh clients to enable a quick solution based on existing customer data which now saves the solutions team 100+ hours per month.* Extended the reporting capability of an Access database whilst improving efficiency for a key billing team saving them 1+ days every peak week in the monthly reporting cycle enabling them to increase their capacity to support additional business. Show less

* Commenced as an Account Executive, providing technical support and training to Nielsen clients on the Nielsen BI and reporting tools.* Worked through various support roles including installation, helpdesk management, reporting specialist, utility and process design and development, escalation roles and special projects.* Most recently led the implementation of and set the strategic direction for online reporting of survey results globally for Nielsen.

* Trained various software courses for corporate and private, classes and individuals.* Clients included both Drake and Interim Technology corporate training.

* Oversaw the high school and young adult youth ministry* Developed and coordinated the leadership teams