1.Secured & managed Google Workspace for hybrid workforces, implementing advanced security features like 2FA and DLP, boosting user confidence and compliance.2.Empowered user efficiency and streamlined operations through comprehensive training, support, and custom productivity tools.3.Enhanced overall security posture by successfully implementing and managing CrowdStrike & Seqrite, demonstrably reducing incidents and improving compliance.4.Optimized asset tracking and management with a custom IT inventory application, saving time and ensuring visibility.5.Led a responsive and efficient desktop & helpdesk team, resolving incidents and managing service requests with expertise (ITIL framework).6.Possess strong proficiency in Google Cloud Platform and a wide range of server, network, and security tools, ensuring adaptability and expertise.

1. Installed, upgraded, and supported computer software, hardware, and peripherals on Windows, Mac, and Ubuntu OS.2. Performed general preventative maintenance on computers, laptops, and printers.3. Customized desktop hardware to meet specifications and standards.4. Troubleshot SCCM client, OSD failures, Internet Explorer, and Office 365.5. Possessed strong technical knowledge in OSD, BitLocker, SCCM, Windows, MS apps, Citrix, AD, DFS, GPOs, scripting, hardware, and SharePoint.6. Utilized ServiceNow, Summit, and ITIL modules for process management.7. Troubleshot L1 level network issues and provided VPN configuration support.8. Conducted backup/restore operations, generated reports, and supported video conferencing platforms.

1. Oversee installation, upgrade, support, and troubleshooting of computer hardware, printers, and peripherals.2. Install operating systems, antivirus software, firewalls, and client applications.3. Configure IP phones for physical and virtual devices.4. Provide prompt and effective client support in physical and remote locations.5. Offer technical assistance and support for various video conferencing platforms.6. Manage GPS tracking operations and troubleshoot issues.7. Support and troubleshoot gadgets used in projects, including MDT, Tabs, and Security Cameras.8. Provide network file and printer sharing support.9. Offer solutions and troubleshooting for integrated systems.10. Identify and resolve technical issues using diagnostic tools.

1. Install operating systems, antivirus, and client applications.2. Provide support and troubleshoot LAN & WAN connectivity issues, including managing physical network connectivity.3. Perform general preventative maintenance on computers, laptops, printers, and authorized peripherals.4. Handle various incidents and provide support for PCs, laptops, software, and printers.5. Create and manage new users and email IDs on the mail server, resolving related issues.6. Collaborate effectively with the ERP software team to resolve DATAMAN ERP application calls.7. Manage CCTV and biometric devices, proficient in regular attendance data backup.