Promoted positive store experience for patrons by minimizing checkout wait time and ensuring employees are adhering to proper customer service standards; provided customer service with money transactions, returns, lottery, and Western Union money orders; resolved pricing issues; served as backup sales associate Supervised cashier and bagger personnel to ensure policies are followed and implemented accordingly and in accordance to guidelinesAssisted the Customer Service and Assistant Customer Service Sales Managers; provided onboarding training and support to new employees; assisted in developing schedules for upcoming week by projecting number of employees needed based upon customer demandKept control of all cash and check flows; counted tills and receipts at end of shifts to ensure accuracy; prepared nightly cash/check deposits; compiled daily sales, till counts and customer service reports and compared to actual numbers Promoted

Provided customer service to patrons entering gym; checked guests in, issued equipment, and took court reservations; answered questions concerning rules; helped resolve issues; enforced gym policiesEducated/trained new employees on the rules and procedures of the facility; oversaw employees by ensuring proper protocol was being adhered to and that employees were enforcing gym rules; delegated tasks to be accomplishedDocumented and reported incidences that involved injuries and gave appropriate medical attentionAccountable for funds that the gym received from patrons; counted register before and after shiftsAscertained through inspection that correct groups were occupying the multi-purpose rooms; examined facility and equipment for hazardous items and sanitation levels; surveyed building for unwelcome guests and took appropriate actionPromoted to supervisor after seven months and received Hokie Bird Award at graduation for outstanding service

Provided lawn and landscape maintenance to commercial and residential accounts