Borger Management (www.borgermanagement.com) is a commercial and residential property management company in the DC metropolitan area. As the Director of Commercial Lease Administration, I help the CFO manage the Commercial Lease Administration Department. It is my job to abstract new leases and amendments and enter the information into MRI, our billing system, to ensure proper billing of all tenants. I assist with all incoming payments to ensure they are being deposited and posted appropriately. I help follow up with tenants regarding any outstanding charges and send them to collections when payments are not met. I run the year-end recoveries as well as process estimate recoveries for the upcoming year and respond to any questions the tenants may have regarding these figures. On top of processing move-ins, I also manage the move-out process for any tenants who are vacating their space upon expiration. I assist the Property Managers with all aspects of lease documentation and interpretation. I have been to DC and MD court in regards to tenant and landlord litigation should tenants be sued for non-payment of rent and additional rent.

Borger Management (www.borgermanagement.com) is a property management company in the DC metropolitan area. As Commercial Lease Administrator, I help manage a portfolio of commercial and retail leases in regards to charges and payments. It is my job to abstract new leases and amendments and enter the information into MRI, our billing system, to ensure proper billing of all tenants. I follow up with tenants regarding any outstanding charges and send them to collections when payments are not met. I run the year-end recoveries as well as process estimate recoveries for the upcoming year and respond to any questions the tenants may have regarding these figures. On top of processing move-ins, I also manage the move-out process for any tenants who are vacating their space upon expiration. I assist the Property Managers with all aspects of lease documentation and interpretation. I have been to DC and MD court in regards to tenant and landlord litigation should tenants be sued for non-payment of rent and additional rent.

HubCreate (www.hubcreate.com) is a UK-based software development company that provides online space management software for the shared workspace industry. As the Director of Customer Support, I managed and trained the customer support team by developing and defining a standard of practices and policies as they related to all customer service initiatives. I also liaised with the leadership team to ensure that all customer service department processes aligned with the company’s overall objectives as a whole to ensure we were continuing to provide the most effective customer service to all of our customers.

Carr Workplaces (www.carrworkplaces.com) offers fully-furnished, expertly-staffed serviced offices at 33 centers nationwide. Their lease terms are flexible and can be as short as 1 month, with absolutely no capital investment needed. Their shared office programs come complete with telephone equipment and answering, conference room usage, and internet connections. Their virtual office programs provide our clients with a prestigious address, phone answering, support services, and/or use of a day office or conference room as needed. Their office environment is friendly, yet professional, allowing our clients to not only work, but also enjoy the benefits of our center "community." As the Senior Manager of Billing and Collections, I served as the secondary administrator of the billing platform for the entire company. I helped manage the six-month transition and implementation from our old billing platform to our brand new platform across our portfolio. I was also responsible for ensuring that all of the billing and collections procedures for the company were up-to-date and that any changes were properly communicated to the team members. I managed a small team of Billing Associates who were responsible for managing a portfolio of centers to ensure that their billing processes run smoothly. My job was to ensure that the BAs were doing their job effectively and to provide them with the proper tools and training for them to be able to do so. Not only was I directly responsible for training the billing team but I also was responsible for providing in-depth trainings in regards to all billing procedures to both existing and new Community Managers.

My goal as a CSM was to focus on the overall satisfaction level of my clients, ensure that my center functioned in a smooth and professional manner, have a comprehensive understanding of each client and their business, and ensure that new clients felt welcome and had a flawless move-in process. I met with new clients as part of an initial welcome procedure and ensured they were familiar with all of the services we offered. I was accountable for the monthly billing process and was expected to follow our collections process so that our center didn't accrue any bad debt. I was responsible for the smooth flow of client occupation and departure of offices by overseeing telephony & internet processes and programming telephones for new and existing clients. I trained incoming Client Services Managers on the different operational tools and systems we used as well as trained them on the numerous procedures we were expected to follow as CSMs. I also held the title of Billing Manager where I oversaw a portfolio of our centers to ensure that their billing processes ran smoothly.Furthermore, I was a Virtual Assistant to the CEO of AgilQuest by helping to schedule meetings and conference calls for him and his colleagues, booking hotel and flight accommodations, and assisting with the upkeep of their CRM.

The goal of being a Client Service Director is to imprint a memorable impression onto our clients and onto prospects, clients, and visitors to our center. A smart professional appearance and friendly, courteous demeanor is an essential ingredient in being successful in this role.I helped make sure that operations were running smoothly throughout our center by being responsible for the appearance of the reception area, the conference rooms, our virtual offices, and our Community Cafe and by performing a variety of daily administrative tasks and long-term projects to make sure that the office wa an efficient, organized, and warm workplace. I performed administrative duties for the accounting department, the corporate team, and a wide range of clients and their guests by planning events and scheduling meetings, keeping an organized schedule of our conferences room, maintaining office and billing records, greeting clients and their guests courteously and answering all incoming calls in a professional and efficient manner.Furthermore, I was a Virtual Assistant to the CEO of AgilQuest, by helping to schedule meetings and conference calls for him and his colleagues, book hotel and flight accommodations, and assist with the upkeep of their CRM.

The New Jersey Watershed Ambassadors Program is a community-oriented AmeriCorps environmental program designed to raise awareness about watershed issues in New Jersey. Through this program, AmeriCorps members are placed in watershed management areas across the state to serve their local communities. I focused on educating schools, K-12, and community groups regarding watershed management and non-point source pollution. Furthermore, I analyzed the macroinvertebrate community in order to evaluate the biological integrity in local streams, and I performed visual assessments on local streams to evaluate water quality. Towards the end of my ambassadorship, I partnered with the Great Swamp Watershed Association, Clean Communities, and Whole Foods to host a stream clean-up in a local park, and I ran a station at an Environmental Earth Day Event devoted to teaching the local community about macroinvetebrates and their significance to water quality.The NJDEP Division of Watershed Management began hosting this AmeriCorps program in September of 2000. AmeriCorps is a national service initiative that was started in 1993 and is known as the domestic Peace Corps. The program works with all sectors of society to improve the quality of New Jersey's waterways and therefore improve the quality of life in New Jersey. The program works to improve water quality by exploring relationships between people and the environment, nurturing community-based environmental activities and empowering residents to make responsible and informed decisions regarding their watershed.