Answerline Level 2 Oem Support Engineer
Datadirect Technologies, Inc.
Morrisville, Nc
• Primary support engineer for Sybase (the company's second largest account).• Assist customers and fellow employees with the installation and configuration of ODBC and JDBC drivers, ADO and .NET providers, and SequeLink software on many platforms including numerous UNIX variants, AS/400, OS/390, Macintosh and Windows.• Assist customers with the configuration of their application and database software.• Lead conference calls with major customers to track their issues and ensure cases are receiving the attention needed by all groups within the companies.• File and track defect reports with development team.• Provide regular training to customers and co-workers.• Install and maintain database software.• Document procedures and solutions in the KnowledgeBase.