Bradley York Email & Phone Number

Tyler, Texas, United States

Nashville, Tennessee, United States

• Administrated Workspace environment with 3000 users and 20 hosted domains. Provided training and support to administrators in 10 different countries.
• Updated and documented technical process for all employee transitions across four different lifecycle tracks.
• Implemented MFA and secure password management policy for users across all office platforms with a new annual audit procedure.
• Managed installation of all new Local Area Network and improved wireless network security practices.
• Trained and supervised IT Coordinator with new processes and procedures across all platforms and systems.
• Provided technical skill training and orientation to all new office hires and missionary staff.

Brentwood, Tennessee, United States

• Implemented new procurement process and guidelines for user laptops that lowered overall costs by 25% and increased device reliability.
• Implemented Mosyle Mobile Device Management platform to manage Apple laptops thereby speeding up deployment and enabling remote management and enhancing security.
• Implemented new SaaS asset inventory management platform for over $200,000 in assets for less than $1000 annual cost using Snipe-IT platform.
• Managed IT department support ticket service to improve customer service satisfaction and decrease wait times for issue resolution.

• Deployed Security Awareness Training office wide. This included interactive training modules for staff at all levels and phishing campaigns to test user skill improvement, measure risk, and provide automated remedial.
• Negotiated new vendor contract for secure printer/copier system, reducing services costs, increased print/copy/fax security, and increased hardware reliability.
• Introduced new employee computer skills orientation training for office staff onboarding.

Master Of Arts - Ma, Peace Studies And Conflict Resolution

Bachelor Of Arts - Ba, Political Science And Government