Luzy Claro Email & Phone Number

Colombia

Remoto

◉ Used different PM technologies and agile methodology to plan, organize, and roll out 2 simultaneous projects to be delivered on time and implemented a reporting and process framework.◉ Planned and collaborated with cross-functional teams to increase the efficiency of workflows, and product backlog which reduced wasted time by over 50% that provided transparency and accountability to projects.◉ Efficiently captured the CEO's needs, and adapted different approaches depending on the requirements, translating them into features for the development and marketing team within a tight deadline.

Remoto

Worked with RG Adoption Consulting through Qui Virtual Support Solutions• Effectively managed workflows, tracked progress, led meetings, defined requirements, and pushed workflow.• Led project communications to ensure all members and managers were aware of project timelines, resource impacts, and operational impacts.• Supported enterprise-wide change management and developed repeatable processes to support managers across the company.

◉ In charge of community engagement, digital marketing brand awareness/exposure ◉ Created a safe virtual space to foster the company culture, inspired engagement with a community of 120 members, and improved the membership retention rate.◉ Provided crisp community experiences by leveraging data, metrics, and KPI reports bringing success to the business members.◉ Established procedures and automation that simplify the reporting needs for engineering and product leads.◉ Reduced staff training hours by 30% by maintaining a master Standard Operating Procedure ( SOP ) document, and Key Performance Indicators ( KPI ) metrics.◉ Increased email marketing campaign open rate from 11% to 25% by creating a storytelling strategy and lead magnets.◉ No-code automation to improve workflows using Dubsado CRM◉ Organized and led internal and cross-functional meetings and assessments

Remote

Executive Assistant support:◉ Provided administrative support for 3 C-Level Executives, and rapidly became the pivotal go-to person for a company of 30 employees. ◉ Liaison between the CEO and Procurement Officers to establish partnerships. ◉ Supported HR by reviewing resumes, checking references, and becoming the liaison between the Director of Operations, and 100 candidates in the recruiting process. ◉ Gathered & distributed weekly reports from internal and external platforms for key C-level executives. Creative support:◉ Creating meaningful graphics to track attention from the target audience ◉ Conceptualize, design and implement creative graphics and content ◉ Building unique email campaigns according to the client's brand. Ensure the email subject lines get people's attention to increase the open rate.

Umbrella company for both Manhattan Home Design and RupeeCoin.◉ Provided administrative support for 3 C-Level Executives, and rapidly became the pivotal go-to person for a company of 30 employees.◉ Liaison between the CEO and Procurement Officers to establish partnerships.◉ Rapidly became the pivotal go-to person for the entire company.◉ Supported HR by reviewing resumes, checking references, and becoming the liaison between the Director of Operations, and 100 candidates in the recruiting process.◉ Created the strategy to search candidates in LATAM through different international job boards (CareerBuilder, Indeed, Craigslist, Ziprecruiter, LinkedIn recruiter, etc) as well as in Social Networks (LinkedIn, Twitter, Facebook).◉ Led and facilitated internal and cross-functional meetings and reviews◉ Gathered & distributed weekly reports from internal and external platforms for key C-level executives.

Remote

◉ Responsible for internal recruitment process and training of VA's and Telemarketers, headhunter for external clients.

◉ Established communication through inbound/outbound calls and completed over 100 calls per day.◉ Take over the communication with clients and satisfy the inquiry whenever the Lead Coach was not available. No supervision required. ◉ Trained 3 Customer support agents into Lead Assistants to shorten the time of response so students and coaches could engage.

Carabobo, Venezuela

◉ Spearheaded the work of 4 logistics agents to assertively communicate with dispatchers, warehouses and customers regarding outgoing orders. ◉ Monitored customer service staff to support issues raised. ◉ Analyzed and determined the most cost-effective procedures and routes for freight routes.◉ Increased contract by 10% in a year. I brought additional business development opportunities in the field and accurately achieved several "two-year" shipping contracts with two different organizations. ◉ Recruiting tasks: Recruiting process, trained sales representatives during the period of company expansion to develop abilities to communicate effectively customers complaints and inquiries.

Carabobo Area, Venezuela

◉ Executed 100+ cold calls a day with a rate of 45% sales in a busy, face-paced call center environment.◉ Spearheaded an initiative to boost customer interest in long routs services resulting in 20% increase in sales a year.◉ Increased client ratio satisfaction over 70% which led to company’s income increase 30% by the end of my trimester.

Barquisimeto, Venezuela

Modern Language Graduate (Minor In Business), Multilingual Manager (Spanish, English, And German)

Data Analyst

Activities and Societies: Value that I can add: * Understand the day-to-day issues that your business faces, which can be better.

Blockchain Development

Covering the fundamentals of web3 development: from writing Solidity, to minting NFTs, to building full-stack dApps. Bringing you.