Brandy B. Email & Phone Number

Des Moines, Iowa, US

Ames, Iowa, US

• IT support to 12 locations. Troubleshooting, diagnosing, installing, upgrading, configuring, and repairing the computer systems and network system components.
• Assembling, installing, testing, and ensuring the reliability of front-end and healthcare applications and electronic equipment for new, relocated, acquired, and remodeled locations, to maximize customer service during.
• Mobile device management (MDM) account setup and support using Cisco Meraki and Google Device Policy.
• Assessed individual needs and provided one-to-one training solutions.
• Providing network documentation of all routers, switches, access points, and IP phones. Documentation of IP addresses, model numbers, serial numbers, login credentials, vendor information, and the specific location of.

Ames, Iowa, US

• Epic Cadence Certified.
• Epic Cadence and systems trainer for multiple department staff, while providing ongoing support.
• Setup and provided day-to-day end-user support through email, RDP, and telephone support in a collaborative team environment.
• Troubleshooted and resolved the internet connectivity problems in support of workstations, printers, and other devices.
• Implemented policy and procedures for reduced downtime and maximized end-users productivity.
• Enlisted to assist the techs with the 400+ workstation Windows 10 upgrade including Setup, installed, configured new Dell PC, Dell laptop, tablet, and smartphones.

Ames, Iowa, US

• Assisted in developing a road construction database using video logs to map road access points for Iowa highways using ArcGIS.
• Researched, digitized, and geocoded land parcel documents from the 19th and 20th centuries for a government site.
• Completed project on Linear Referencing Systems using GeoMedia (like ArcGIS).

Ames, Iowa, US

• Configured email account on the outlook on the laptop, PC, tablets, and smartphones.
• Created group policy for the user/group.
• Contacted the hardware and software vendor representatives to arrange product repairs.
• Maintaining a sufficient inventory of replacement and spare parts for adequate service of store and field equipment, to resolve hardware issues quickly and maximize the ability for the campus’s students and faculty.
• Assisted faculty members with campus policies, technical procedures, and standards for preserving integrity and security.

Clear Lake, IA, US

• Monitored various market segments through external research and proprietary software for indicators suggesting updates to tracked, security, entities, and corporations.
• Conducted research to collect and assemble data for databases.

US

• Supervised a team of 12 – 15 customer service agents.
• Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
• Reviewed performance data (scorecard, monitored calls, etc.) and diagnose performance gaps to identify performance and productivity gaps.
• Developed, motivated, evaluated, and coached staff on work procedures, proper call handling, and teamwork delivering excellent customer service.

• Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.
• Managed website daily inventory rates, monthly promotions calendars, and events photos.
• Reviewed and analyzed monthly reports of all room rates to maximize profits by focusing on the market trends, and projected weekly forecast of possible weekly revenues.
• Acted as a liaison between web developers and stakeholders.

Bachelor’S Degree, Management Information Systems And Services

Associate’S Degree, Applied Science